Hello, I won 9000 euros at windetta last week and they deactivated my account and cancelled my balance! Because I have a double account, but they paid out my balance twice and that was 2 months ago and I already had this double account! Why didn't anyone care? Because it was only 950 euros? And I was only checked on this one account!!
So, do I understand correctly that you have had your winnings paid from duplicated accounts despite violating the rules?🤔
When did they ask you for the verification, if I may ask?
It is a common rule in most of the casinos that one can't have more accounts in a casino. So if they find out that you play on more accounts actively, I totally understand the reason for deactivating your account, as you said.
Could you describe the whole situation better, please?
The casino requires the same deposit method for withdrawals as for withdrawals. But the casino offers 20 different deposit methods and only five withdrawal methods
Hi! This is specifically the reason why we advise players to read the terms and conditions or ask the support prior to deposit. Not just withdrawal options but also low withdrawal limits may easily spoil the fun...
Do these payment methods fit the terms, if I may ask?
Attention: I am taking the liberty of linking this warning in all Altacore threads here due to its significant impact.
NEW: LOW MAXIMUM WIN LIMIT WITHOUT PRIOR NOTICE
Details here:
https://casinoguru-ch.com/de/forum/casinos/stelario-casino---generelle-diskussion/4#post-152026
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
