WinDetta Casino - general discussion

If you want to discuss anything related to WinDetta Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Be careful while depositing. It says there is no commission but with credit card every deposit has a commission and it is always a different value

Ok - thanks for sharing!

I would at least expect the value depends on the deposited sum. 🤔

One way or another, if terms are outdated, the casino should know. Did you try asking the support, perhaps?

Hello. Hope you doing well.

I did contact support via email, waiting for a response!

Edit:

This is what they said

"Unfortunately, we do not influence the commission of payment systems. Payment systems and the bank themselves determine the commission".

So I assume that they do use more than one provider to process credit card payments, that must explain why the commission is always different

Hello!

That's one possibility. Or the transfer is handled through many intermediatory banks. Many e-wallets work like this. I remember a player who got a response from his bank saying the transfer was handled through intermediatory banks. Thus his bank got not involved in the fees applied. 🤔

Hi. My verification was approved but now they told me it has to be check by game provider. I won a huge amount and now stressing they won’t pay me out. Anyone else had this problem with Windetta

Hi! And big congratulations!!!🐱‍🏍✨

I know it feels awkward, yet, especially in case a huge amount was won, the casino asks the game provider involved to check the gameplay. Do not stress, please - it is too early. Be patient though it might take even a couple of weeks or so.

I'm personally dissatisfied with the fact you have not been told that initially by the casino itself!

I hate to see the lucky winner to be left without any guidance!

Could you update us regarding the process, please?

I have exact the same issue, I won not a huge amount (1500€) and they told me that the game must be checked by the provider. Huge disrespect to the clients. Now I wait for what?

They send emails with non-deposit promotions, when you ask to add FS which is really nothing special you suddenly get a message that you have been excluded from them xD

What a frivolous casino. (:

Hm , so it's the same case. Well, I certainly understand that it is not pleasant to wait for the result, but I am afraid that in this case it is probably the only thing we can expect. 

Anyway, If you get any information from the casino or the provider, would it be possible to tell us ? I will wait for an answer.

Hi, did the casino also give any reason why you were left out of such an promotion ? 

The casino can decide who to give the FS to and who not, but if it sends emails with promotions, it would be appropriate to send it to the players who are entitled to it. This way I feel it is a mislead.

Yes. The main reason is that I have received TOO MUCH free promotions lately, so the administration has excluded me from them.

For this casino a lot = less than 5 times the FS award. :D

Well, in most casinos, taking more no-deposit bonuses without making a deposit within a certain time period is directly mentioned in the rules. 🙂

I guess your version is the better one.

I am a depositor at this casino. (:

Ah, then it seems a bit strange to me. And do you deposit more regularly ? 

Anyway, as I said, casinos can decide who they give bonuses to and who they don't, but in this case it's a pretty pointless move if they send you emails and then tell you you're not entitled to them. I wonder when you'll be able to use another one. 🤔

In fact, I deposited into this casino under the no-deposit wagered bonus.

The smallest deposit that can be made at Windetta is EUR 20.

So I deposited and had to make the deposit wager 3x.

However, this trick failed and in the end I lost EUR 20 and gained EUR 5, because the maximum cashout from this promotion is EUR 25. I guess this aspect hurts Windetta Casino very much, that I am not at a loss thanks to playing in this place. On the other hand, in my opinion, it's a pathetic move, but if they continue to exclude me, they can forget about future deposits. (:

So it's up to each casino. If bonuses are an important part of playing in a casino for you and you will be excluded from other bonuses, as you said yourself, you will probably prefer to deposit elsewhere. As for wagering 3x is quite a lot in my opinion. 

But we will see how this situation will be in the future and whether you will be able to take more bonuses or not. 

If I may ask what casino do you like to play at and where did you do best with the bonuses ? 

Bitkignz Casino is the best casino in terms of loyalty bonuses. I don't know any better. (:

So I'm quite happy that you have your favourite. If you have something more you like about this particular casino, feel free to write something more in this thread: https://casino.guru/forum/casinos/bitkingz-casino---general-discussion . It might be useful for other players if they come across this thread sometime. Of course, only if you are interested. 🙂

Hello, I would like to know if Windetta allows you to make a deposit, play it entirely so that it is available for an eventual withdrawal and after winning a small amount, can I withdraw my money without problems? I have had problems with this casino due to this issue, so I do not understand how I can deposit, play using a measured and personal way of playing with the aim of winning a small amount and withdrawing it without problem, without being accused of fraud or cheating. Is this possible? I would like a response from the casino as I am a successfully verified customer.

Thank you