Anyway let me know if they don't pay you we can get in touch... I have already contacted the hyenas... I have a meeting with them in person next week and I will present all the data... I hope that at least by going on air in prime time and on all social media at least we can avoid that some other player from Italy plays this disgusting casino and not rely on these scam sites
Greetings from Wild Tokyo!
We would like to thank you for providing us with the requested information and documents.
We are pleased to confirm that your account has been successfully verified, based on provided documents.
Thank you for your cooperation!
If you have any questions, we will be happy to assist you by Live Chat or email kyc@wildtokyo.com
________________________________________
Kind regards,
Wild Tokyo Financial Department
Good morning ROMI, first of all I thank you for the quick response and I will keep you updated. I have not used any BONUS!!!!! Since you can make requests max €. 500 I have 500-500-278 pending. Today I received this email but I return to say that my Game Account had already been validated months ago and after a long wait, I think thanks to your intervention, they made my Bank Transfers every 3-5 days. I hoped it would happen this time too but what is strangest is that now you have to turn the deposit 3 times to be able to request the withdrawal then I managed to find my 3 requested bank transfers only after a long time and when I ask for the payment times they tell me the working hours of the competent Offices.. You are technicians, you work on an online site that I respect a lot and I ask you if a Customer can deposit 800 euros, win something and then go crazy to have his Withdrawal? And unfortunately I, having a lot of faith in GURU CASINO that guarantees it, remain with the fear of having lost even having won??? The times from the request vary from Casino to Casino but a hint of response must be given. Given the previous very unpleasant experience perhaps I fear I have fallen into it again out of fear and therefore, perhaps as a precaution, I asked for your support to get my money. We play for fun, we win and we lose and we know it. IF we lose the money the Casino rightly has it immediately but if we win we would like fairness and to be paid. I will keep you updated every day because now it will be the weekend and therefore I will not have news until Monday or Tuesday. Thanks for now for your support and I ask if you are optimistic. Thanks
TRANSLATE
Buongiorno ROMI, come prima cosa ringrazio per la veloce risposta e ti terrò aggiornata. Non ho utilizzato alcun BONUS!!!!! Siccome si possono fare richieste max €. 500 io ho in attesa 500-500-278. Oggi ho ricevuto questa mail ma torno a dire che il mio Conto Gioco era già stato validato mesi addietro e dopo una lunga attesa, credo grazie al vostro intervento, hanno fatto ogni 3-5 giorni i miei Bonifici. Speravo succedesse anche stavolta ma quello che più fa strano è che adesso bisogna girare 3 volte il deposito per poter chiedere il prelievo poi che sono riuscito a trovare i miei 3 bonifici richiesti solo dopo un sacco di tempo e quando chiedo i tempi di pagamento mi dicono gli orari di lavoro degli Uffici competenti.. Voi siete tecnici, lavorate in sito online che stimo molto e vi chiedo se un Cliente può versare 800 euro , vincere qualcosa e poi impazzire per avere il suo Prelievo? E purtroppo io, avendo molta fiducia in GURU CASINO che lo garantisce, rimango con la paura di aver perso anche avendo vinto??? I tempi dalla richiesta sono vari da Casino a Casino ma un cenno di risposta deve essere dato. Vista la precedente esperienza molto spiacevole forse temo di esserci ricaduto per paura e quindi, forse in prevenzione, ho chiesto il vostro supporto per avere il mio denaro.Giochiamo per divertirci, si vince e si perde e lo sappiamo . SE perdiamo i soldi il Casino giustamente li ha immediatamente ma se vinciamo vorremmo correttezza ed essere pagati. Vi tengo aggiornati ogni giorno perchè adesso ci sarà il fine settimana e quindi non avrò novità fino a lunedi o martedi. Grazie per ora del vostro supporto e chiedo se siete ottimisti. Grazie
CLAUDIO
Hey. Thank you for explaining the situation to us.
I can see that you've had a complaint with this casino previously, and our team was luckily able to solve it. Therefore, also now, whenever you see that the situation is not moving anywhere, please don't hesitate to file a complaint again, and we'll do our best to help you out, of course.
May I ask if you managed to wager the deposit, though? And did they also ask for some additional documentation from you this time?
We will surely wait for your updates, and hopefully it won't last long before you get your payout.
Yes casino guru does not help anything with this casino… they are affiliates and they are the same thing… if you look closely the casino has the casino guru logo clearly displayed on their website…
strangely the casino is rated 8.8 out of 10 by casino guru… if you look around and the player reviews it doesn't even deserve a 2 out of 10..
they are the same mafia
I am really sorry for your situation and that you feel this way about us, as well.
As I go through your complaint here, unfortunately I can see that it is a difficult case, and our hands are a bit tied whenever a player doesn't request a self-exclusion from the particular casino he played at.
Especially in this case, where they even have written in their terms that:
"7.4 If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino.
7.5 The player undertakes not to open a new account. The casino is not responsible for opening by you a new account and any losses that you may incur after opening a new account. We reserve the right at any time to close an account that was created in violation of these rules."
It is really difficult for us to inervene anyhow in this case; only if you have requested the self-exclusion from Wild Tokyo would we be able to do so.
Please know that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
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Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.
Dear Romi,
"7.4 If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino."
I am not a lawyer, but simply from this point it is clear that I am absolutely right, if they were truly honest since they have the same management system in they should have allowed me to sign up.
the condition of gambling addiction in itself precludes that a person is unable to control himself, in any judicial court there is no doubt that the confinement is null and void.
so it's useless to defend scammers, rather try to talk to us with your channels and explain the situation to them if you want..
Dear Romi,
first of all I confirm that I managed to turn the deposit over 3 times (I think it should be clearly indicated so that the player knows. This is essential!) because otherwise I couldn't withdraw even 1 euro. Furthermore, WHAT IS MUCH MORE IMPORTANT: 1 BANK TRANSFER OF 500 HAS ALREADY ARRIVED IN THE BANK, ANOTHER OF 500 THEY SAY IS IN PROCESSING AND A THIRD OF 278.5 IS WAITING.
If I receive the second one I will let you know .........while waiting for the third one to arrive.
Thank you, you were very kind and thoughtful.
CLAUDIO
Thanks. I just got one for 500.
Kindness
Dear Romi,
"7.4 If a player closes his casino account due to "problems with gambling" / "loss of self-control over the game" / "gambling addiction", in this case, the player is prohibited from playing on the sites of the casino partners, which are indicated in the license of this casino."
I am not a lawyer, but simply from this point it is clear that I am absolutely right, if they were truly honest since they have the same management system in they should have allowed me to sign up.
the condition of gambling addiction in itself precludes that a person is unable to control himself, in any judicial court there is no doubt that the confinement is null and void.
so it's useless to defend scammers, rather try to talk to us with your channels and explain the situation to them if you want..
I am sure that our complaint team does whatever is possible to help you out. There is no doubt.
I wish you the best ending of the whole case, of course.
Dear Romi,
first of all I confirm that I managed to turn the deposit over 3 times (I think it should be clearly indicated so that the player knows. This is essential!) because otherwise I couldn't withdraw even 1 euro. Furthermore, WHAT IS MUCH MORE IMPORTANT: 1 BANK TRANSFER OF 500 HAS ALREADY ARRIVED IN THE BANK, ANOTHER OF 500 THEY SAY IS IN PROCESSING AND A THIRD OF 278.5 IS WAITING.
If I receive the second one I will let you know .........while waiting for the third one to arrive.
Thank you, you were very kind and thoughtful.
CLAUDIO
Thank you so much. We will wait for the whole update regarding all your withdrawals. I hope it won't take long.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
