Wild Tokyo Casino - general discussion

If you want to discuss anything related to Wild Tokyo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have been playing in casinos for years.

wild Tokyo casino is the worst I have played in my entire life. Customer service rarely online, respond with automatic responses. Say they don't have access to verification or withdrawal. In short, these are a great gang of incompetents! As for withdrawals... These are a real joke! Verification is a real joke! To complicate it, you have to send them the same email at least 60 times with THE SAME DOCUMENTS to ask! Incredible, I've never seen that! When they finally end up approving the requested document that you sent them 72 million times, you say to yourself, finally unlock these… HAHAHA! Forget it! I managed to have just one withdrawal after 3 days! I managed to get a response by email and do you know what they replied to me…. That they had no deadline to make the withdrawals that they made them whenever they wanted. I couldn't believe it! In short, I am still waiting for a withdrawal of $500 before permanently closing my account with these fraudsters. DON’T PLAY THERE!! These are a real gang of clowns!

So how long, in total, are you waiting now? Do you know what the reason was for asking for the documents again and again? I reckon it could be because they were in the wrong format or of bad quality. But that is my guess only.🤷‍♀️

Romi another incompetent at this casino! Your name is often written in customer service. Know that the documents had been approved with the same document that I sent 300 times! You do not make the withdrawals I lost $500 in withdrawals not made by you. So you are fraudsters.

DO NOT PLAY AT THIS CASINO!

Make sure you don't play on their other platforms either. I contacted Curaçao regarding their license.

You made some kind of mistake here, I do not work for this casino, actually.🤷‍♀️

If you need some help from our complaint team, feel free to file a complaint here.

I made several complaints but not here I didn't know about it. I will then! THANKS

If you need any help, just let us know. We'll wait for the updates.

I made a big win but I'm afraid I'll never see my money.

the account is verified with an email from the Wild Tokyo security department attached, but nevertheless I requested a withdrawal of €1500 in 3 tranches of €500 and after 7 days I still have not seen a credit.

I also wrote to their finance but to no avail since they don't even respond by mistake.

Should I put my mind at rest that I will never see that money?

I wouldn't be that skeptical as of now if I were you. 7 days is not that long to wait for the payment, especially now during the holiday season, in my opinion.

Have you had any successful withdrawals there before, and which payment method did you use?

Hopefully, you will receive your money soon. If not, we will surely try to help.

I don't know which Christmas holidays you're talking about, however the fact remains that 7 days for an accreditation doesn't seem too short to me, on the contrary. I understand that since it's a non-AAMS casino the timing is longer but I can hardly believe having to wait 10-15 days for a withdrawal.

Regarding the question of whether I had already made withdrawals, yes I only made one of €500 via bank transfer and I also used the same method for these new withdrawals.

The summer holiday season is what I meant. I believe it probably got lost in the translation.🤷‍♀️

There could actually be various things happening at the casino whenever there is some kind of delay with the withdrawals. It could be caused by an overload of withdrawals, or the casino could really be understaffed.

I hope you will receive the money soon, especially if you have already experienced a successful withdrawal from there before.

Please keep us updated on any news.

Like many others, I also could not get my address approved on KYC wildtokyo and have now uploaded 4 documents to K yc@wildtokyo.com now I'm curious if I'll also have to go through the same hell that I can read others have been through

May I ask when exactly have you started the verification process and what was the reason for rejection of those documents?

I can see that you successfully submitted your complaint, and Veronika needs some additional information, so please update it whenever possible.