Wild Tokyo Casino - general discussion

If you want to discuss anything related to Wild Tokyo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have been playing in casinos for years.

wild Tokyo casino is the worst I have played in my entire life. Customer service rarely online, respond with automatic responses. Say they don't have access to verification or withdrawal. In short, these are a great gang of incompetents! As for withdrawals... These are a real joke! Verification is a real joke! To complicate it, you have to send them the same email at least 60 times with THE SAME DOCUMENTS to ask! Incredible, I've never seen that! When they finally end up approving the requested document that you sent them 72 million times, you say to yourself, finally unlock these… HAHAHA! Forget it! I managed to have just one withdrawal after 3 days! I managed to get a response by email and do you know what they replied to me…. That they had no deadline to make the withdrawals that they made them whenever they wanted. I couldn't believe it! In short, I am still waiting for a withdrawal of $500 before permanently closing my account with these fraudsters. DON’T PLAY THERE!! These are a real gang of clowns!

So how long, in total, are you waiting now? Do you know what the reason was for asking for the documents again and again? I reckon it could be because they were in the wrong format or of bad quality. But that is my guess only.🤷‍♀️

Romi another incompetent at this casino! Your name is often written in customer service. Know that the documents had been approved with the same document that I sent 300 times! You do not make the withdrawals I lost $500 in withdrawals not made by you. So you are fraudsters.

DO NOT PLAY AT THIS CASINO!

Make sure you don't play on their other platforms either. I contacted Curaçao regarding their license.

You made some kind of mistake here, I do not work for this casino, actually.🤷‍♀️

If you need some help from our complaint team, feel free to file a complaint here.

I made several complaints but not here I didn't know about it. I will then! THANKS

If you need any help, just let us know. We'll wait for the updates.

I made a big win but I'm afraid I'll never see my money.

the account is verified with an email from the Wild Tokyo security department attached, but nevertheless I requested a withdrawal of €1500 in 3 tranches of €500 and after 7 days I still have not seen a credit.

I also wrote to their finance but to no avail since they don't even respond by mistake.

Should I put my mind at rest that I will never see that money?

I wouldn't be that skeptical as of now if I were you. 7 days is not that long to wait for the payment, especially now during the holiday season, in my opinion.

Have you had any successful withdrawals there before, and which payment method did you use?

Hopefully, you will receive your money soon. If not, we will surely try to help.

I don't know which Christmas holidays you're talking about, however the fact remains that 7 days for an accreditation doesn't seem too short to me, on the contrary. I understand that since it's a non-AAMS casino the timing is longer but I can hardly believe having to wait 10-15 days for a withdrawal.

Regarding the question of whether I had already made withdrawals, yes I only made one of €500 via bank transfer and I also used the same method for these new withdrawals.

The summer holiday season is what I meant. I believe it probably got lost in the translation.🤷‍♀️

There could actually be various things happening at the casino whenever there is some kind of delay with the withdrawals. It could be caused by an overload of withdrawals, or the casino could really be understaffed.

I hope you will receive the money soon, especially if you have already experienced a successful withdrawal from there before.

Please keep us updated on any news.

Like many others, I also could not get my address approved on KYC wildtokyo and have now uploaded 4 documents to K yc@wildtokyo.com now I'm curious if I'll also have to go through the same hell that I can read others have been through

May I ask when exactly have you started the verification process and what was the reason for rejection of those documents?

I can see that you successfully submitted your complaint, and Veronika needs some additional information, so please update it whenever possible.

Terrible casino, I do not recommend playing there… do not rely on the 8.8 of casino guru, it is absolutely not real, no protection when you request a withdrawal, they remain pending for a long time on purpose to make you lose them…

I asked for a refund of my €15,000 deposited,

Since I am not allowed to play on their site and already auto blocked from their sister site need for spin !

if only I could show you the chats that I will publish as soon as I find a free space in this forum to make you understand what kind of people they are…

WARNING DO NOT PLAY HERE FOR ANY REASON, SCAM SITE!

I have already contacted several Italian journalists who are very interested in this topic and I will get my money back…

Wild Tokyo Casino offers a dynamic gaming experience, with the Big Bass Bonanza slot game standing out for its thrilling fishing theme and generous rewards. The game’s exciting bonus features and frequent payouts create an immersive and rewarding experience for players. Its fun mechanics and high win potential make it a must-play for anyone looking to dive into an adventure.

Hi, experience I see is negative in the casino. 

Let me ask you a few questions. 

You write that the casino has no real protection when you have a withdrawal, what does that mean and how long do you wait for your money? 

What indicates that you have been "auto blocked" from their site? Do you mean that you are self-excluded or something else? You also write "since I'm not allowed to play on their site" is it that your country is restricted? Did you also check the Terms and Conditions before you played there to know about such a thing?

Also, I see you have opened a complaint and I am very curious to see what can be resolved. 

So I will wait for your reply.

I would like help from GURU CASINO for 3 Bank Transfers that as usual WILD TOKYO CASINO' creates excuses for not paying. The bank transfers are €. 500 + €. 500 + €. 238. I have already received Bank Transfers from them about 1 year ago, I sent Identity Card (front-back) Credit Card (front-back) then being able to cash not via Credit Card I had to send Invoices with my Address and Bank Document with IBAN. How can you help me?

Could you please explain what the casino tells you regarding the withdrawals and when exactly you requested them?

Try to provide as many details as possible so we can see how we could be of any help in this situation.

Greetings from Wild Tokyo!

We would like to thank you for providing us with the requested information and documents.

We are pleased to confirm that your account has been successfully verified, based on provided documents.

Thank you for your cooperation!

If you have any questions, we will be happy to assist you by Live Chat or email kyc@wildtokyo.com

________________________________________

Kind regards,

Wild Tokyo Financial Department

Good morning ROMI, first of all I thank you for the quick response and I will keep you updated. I have not used any BONUS!!!!! Since you can make requests max €. 500 I have 500-500-278 pending. Today I received this email but I return to say that my Game Account had already been validated months ago and after a long wait, I think thanks to your intervention, they made my Bank Transfers every 3-5 days. I hoped it would happen this time too but what is strangest is that now you have to turn the deposit 3 times to be able to request the withdrawal then I managed to find my 3 requested bank transfers only after a long time and when I ask for the payment times they tell me the working hours of the competent Offices.. You are technicians, you work on an online site that I respect a lot and I ask you if a Customer can deposit 800 euros, win something and then go crazy to have his Withdrawal? And unfortunately I, having a lot of faith in GURU CASINO that guarantees it, remain with the fear of having lost even having won??? The times from the request vary from Casino to Casino but a hint of response must be given. Given the previous very unpleasant experience perhaps I fear I have fallen into it again out of fear and therefore, perhaps as a precaution, I asked for your support to get my money. We play for fun, we win and we lose and we know it. IF we lose the money the Casino rightly has it immediately but if we win we would like fairness and to be paid. I will keep you updated every day because now it will be the weekend and therefore I will not have news until Monday or Tuesday. Thanks for now for your support and I ask if you are optimistic. Thanks

TRANSLATE

Buongiorno ROMI, come prima cosa ringrazio per la veloce risposta e ti terrò aggiornata. Non ho utilizzato alcun BONUS!!!!! Siccome si possono fare richieste max €. 500 io ho in attesa 500-500-278. Oggi ho ricevuto questa mail ma torno a dire che il mio Conto Gioco era già stato validato mesi addietro e dopo una lunga attesa, credo grazie al vostro intervento, hanno fatto ogni 3-5 giorni i miei Bonifici. Speravo succedesse anche stavolta ma quello che più fa strano è che adesso bisogna girare 3 volte il deposito per poter chiedere il prelievo poi che sono riuscito a trovare i miei 3 bonifici richiesti solo dopo un sacco di tempo e quando chiedo i tempi di pagamento mi dicono gli orari di lavoro degli Uffici competenti.. Voi siete tecnici, lavorate in sito online che stimo molto e vi chiedo se un Cliente può versare 800 euro , vincere qualcosa e poi impazzire per avere il suo Prelievo? E purtroppo io, avendo molta fiducia in GURU CASINO che lo garantisce, rimango con la paura di aver perso anche avendo vinto??? I tempi dalla richiesta sono vari da Casino a Casino ma un cenno di risposta deve essere dato. Vista la precedente esperienza molto spiacevole forse temo di esserci ricaduto per paura e quindi, forse in prevenzione, ho chiesto il vostro supporto per avere il mio denaro.Giochiamo per divertirci, si vince e si perde e lo sappiamo . SE perdiamo i soldi il Casino giustamente li ha immediatamente ma se vinciamo vorremmo correttezza ed essere pagati. Vi tengo aggiornati ogni giorno perchè adesso ci sarà il fine settimana e quindi non avrò novità fino a lunedi o martedi. Grazie per ora del vostro supporto e chiedo se siete ottimisti. Grazie

CLAUDIO

Yes casino guru does not help anything with this casino… they are affiliates and they are the same thing… if you look closely the casino has the casino guru logo clearly displayed on their website…

strangely the casino is rated 8.8 out of 10 by casino guru… if you look around and the player reviews it doesn't even deserve a 2 out of 10..

they are the same mafia