Wild Tokyo Casino - general discussion (page 3)

Hi jadhero97,

With my lawyer I am pursuing a class action lawsuit against GBL-SOLUTIONS-NV, who are the owners of Wild Tokyo Casino.

next week we will have a meeting with some Italian journalists who do investigative reporting.

They stole €15,000 from me even though I was self-excluded from their sister sites Rooling slot and Need for spin, both of the same group.

I advise you to proceed legally with these scammers….

my request here was blocked and the casino has an average reliability of 9.

I ask for justice to casino guru that is committed to protecting gamblers In a fair and correct way, if they had put pressure on this site they would most likely have also accepted a percentage of the refund and closed it, but I would say they are on the payroll of these mafias

Hello

To be honest, I don't know if this will help at all; lawyers cost money too.

But that sounds like a good idea to take action against them and stop them.

How are journalists supposed to help?

Because they would get the public talking about this topic..

I lost all my money and I am in serious mental condition, better not share the response of this mess

However, it is also expected of gamblers to exhibit a certain degree of cooperation, which you did not do. It must be painful, but if you continue to act like the victim, you might soon run into a similar issue.

Do you not see the danger of this mindset? No attorney or reporter will prevent you from using the same strategy twice.

From our perspective, the entire issue is about you, your decisions, and your presumptions. Try to be objective for your own sake, please. 🙏

Are you threatening me by any chance?

I am absolutely not playing the victim.. I have stated the facts, I repeat clear facts with evidence and you dear casino guru team say that it is an unjustified complaint.

so you continue to protect your backers, without protecting the players, indeed insinuating that the blame for the scams is on the players not the scam sites.

You made a mistake:

"Dear 9dr2k6jfcq, based on the information provided, it appears that since you did not request a self-exclusion specifically from Wild Tokyo Casino, they are not obligated to refund your deposits. The terms and conditions indicate that self-exclusion at one casino does not automatically apply to all associated casinos. Therefore, unless you formally requested a self-exclusion from Wild Tokyo Casino, they are not responsible for your deposits or any losses incurred after opening an account with them."

I'm trying to save you the troubles. The sooner you accept self-exclusion works differently from what you expected, the better for you. This is what I was saying.

Hi, I deposited money and gambled away the money, then I had a bonus spin, played a bit of money, played other games, wagered on Wild Tokyo, I had made up to 1600 euros, after fulfilling the bonus rules they took everything from me and only left 80 euros, is that normal, as you can see in the photo, over 1600 euros then only 80 euros remainder deducted by the casino, mfg

As you can see on the photo, over 1600 euros and only 80 euros remainder were withdrawn by the casino

Have they explained the reason for doing so, though? Was there some violation of the bonus terms involved, perhpas?

Please try to contact the casino and let us know what the explanation is, and hopefully we'll be able to help.

I wrote to Casino Support and they keep saying we don't understand what they mean because I used Google Translate and they said we'll get back to you via email vestoss I don't think I made 4 euro bets when I had 1600 euros, otherwise nothing, out of 1600 euros there were suddenly only 80 left

So, do I understand correctly that they have accused you of betting over the limit? Is that right?🤔

No, I had no accusations, I kept playing because communication with support was bad and I wrote via Google Translate, support just replied I don't understand them, there was also no information that I had converted bonus money to real money, nothing, just 1600 euros gone

Yesterday I made a self-exclusion and for a week I can no longer get into the casino because I was angry and frustrated

This game that I played paid really well. I had big winnings on the slot and then suddenly it was all gone. I played Big Bass Real Action and they saw that I was winning and then they took all the money.

How about you post screenshots—if you have any available showing the bonus vs. real money issue? I honestly do not understand the matter either.

Perhaps it would be better to play in casinos supporting the German language. It's quite risky not to be able to understand the support, I'd say.

I only deducted this photo from 1600 and it was only 80 euros

It is really difficult to understand what exactly happened there, so in this case, I would really suggest you file a complaint here, and our team will investigate the whole situation.

What do you think about it? Will you try that?

Please follow this link where you can do so and describe everything well. Our complaint team will then inform you what will come next.

Ok I will file a complaint thanks for your support

And surely let us know, please, how it goes.