Wild Tokyo Casino - general discussion (page 4)

I have filed a complaint, let's see what happens and I will report back. MfG

I can see your complaint now, and Dominika needs some additional information, so please provide those wherever possible.🙏

Will wait here for your news.

I wrote to support and this is the answer now I am waiting for a response from the complaint department mfg

It is good that you have some information from them now. We need to see what our team will be able to do regarding all this in your complaint, though.

I just hope it will get resolved in the best way possible soon.

I have never experienced this when I pay in euros, how can it be that it is converted into another currency, besides I played the games in euros, that's a joke like in the photo, I have marked the letter from support, what does that mean, another currency

This is just information for the players; they play in another currency, actually. If you play in euros, you only focus on the part that mentions euros. 😉

😁you're right ☺️

I can neither write back to Dominika nor send photos. I received an answer from her today but I can neither reply nor send anything.

Frankly, I do not understand you, but to get to the complaint, please use this link. 👈

If it does not work, kindly switch to a different browser or device.

Alternatively, here is the email: dominika.l@casino.guru



I have a case that is being looked after by someone who always answers in the last hour after 6 days and always gives the same answer. Is it a tape that I am writing with or is there really a person sitting behind the desk? Write something briefly and then she is not there for a week.

Do you mean from the casino support?

I can understand that it must be frustrating, but may I ask if you have asked them by email to send you the documents needed, though? Or do you communicate only through the live chat?

We're writing to her in the chat here, but suddenly I can't upload any more documents in the chat, so I sent the photos via email. The casino doesn't want to send me my game history in Excel format, and I told support that, and she keeps writing the same answer. They're asking the casino for an Excel format game history.

Oh, I see, you also decided to close the complaint. I'm sorry to see that. Though I imagine it must have felt exhausting, so you just prefer to quit. Whatever suits you best, of course.

Well, life goes on. I have now played at the casino with no bonus, nothing, 1800 euros in my account, this time with deposited money, without free spins and without bonus verification. I have a problem right now. I sent the front and back of my residence card where my name, date of birth, address is, but I get rejections. They want a photo of the credit card with the middle number covered. I did it and it was also rejected, which is what I used to make the deposits. Let's see. I've just taken new photos and sent them off :)

Now wait for approval 🥱

Just know, please, that if you need help from our complaint team with that withdrawal, we are here for you. Keep us informed about how it goes.

Run away while you can… they stole 15k from me self excluded from all their sister casinos… plus they stole a deposit of 300€ from me…casinoguru ignore my complaint and help these mafiosi

I don't think Casino Guru would do that. They have helped me several times with success. I am happy with Casino Guru. They do good team work and are happy to help. I am sorry that you had a bad experience with the casino. I won't be going there anymore and have closed my account. Kind regards

8.3 rating for a casino with over 130 complaints? Explain that Guru?