Wild.io Casino - general discussion (page 3)

I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.

Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.

I hope that it will be all resolved as soon as possible and you will be able to receive your money.

Pavel called me a fraud.

It was Casino Guru's fault for misunderstanding my complaint and proceeding with it, and there is nothing wrong with closing the complaint, but it is unfair to unilaterally label someone as a fraud and not give them an opportunity to correct their claim.

In my email to Pavel, I sent him a video I had taken with my front camera, dated along with the date.

I think I can identify this as myself.

Whether or not you decide to close the Wild.io complaint issue because deciding to apologize would not be in keeping with the purpose of the issue is your problem, so you can do as you like.

However, I would like to correct myself by calling me a fraud.

If the video verification is a way to confirm that, I would send it to CasinoGuru immediately.

I'm really sorry that you feel this way.

The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.

Please keep in mind that cooperation is always the key point in passing the KYC.

I hope next time you will avoid such issues and be able to cooperate.

I have been writing from beginning to end that there were problems with the KYC verification process, and I have been writing from the beginning that I demand an apology.

I am writing this to explain their unreasonable KYC procedures and to make a public complaint asking for a neutral opinion.

You are the one who has made the wrong assumption and is now calling me a fraudster.

I have undergone KYC with Wild.io to restore my reputation, and the withdrawal process has been completed without any issues.

Surely the people who handled my claim, including Pavel, have something to say about me?

I have already provided my personal information to this site

"Just players committing fraud and playing under someone else's name."

If I say it's a scammer, then this casino site has processed your money to a scammer.

I am glad that you were able to finish your verification then.

As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.

Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io

Are you aware that it is stated in the terms that only one account is allowed per household, though?

Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?

This is a scam I need received my despoit do not add money

Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?

Hello Casino Guru Team,

I have a formal issue with this casino that can't be resolved through support or their complaint email. I simply don't get a response...

Which licensing authority should I contact, and could you please provide me with the email address directly? I've already sent several emails to the GCB, but never received a response. I may have used the wrong email address.

Thank you

I make a despoit it wasn't added to my account twice this game a scam period

Hello!

Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.

If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."

GCB is more of a void (being transferred into CGA):

Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to complaints@cga.cw. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )

CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.

If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.

In any case, you are welcome.

So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?

Thank you all .. I was about to deposit and play on wild.io but after seeing all these complaints, I changed my mind. Thats it, I had terrible experience with many online casinos with regard to withdrawal, and came to conclusion that almost 99% of online casinos do not pay the wins. Or at least, if you win more than once, then good luck. So, do not keep high hopes of making income from these online Casinos. Stick to land based ones.

Hello everyone, I would like to warn others against using wild.io.

After winning a relatively small amount of money (around $500), I tried to withdraw it. The withdrawal was reversed, and I was asked to complete KYC verification. I did that, and then they requested a conversation via Microsoft Teams.

During the call, they asked me about the rules of table tennis, since that’s what I had been betting on. After the conversation, I was informed that my winnings were voided, I could only withdraw my deposit, and I was no longer allowed to play on their platform.

They referred to the following rule:

"2.13. Sportsbook prohibits group bets. Repeated bets on the same outcomes from the same or different clients may subsequently be declared void. After the official result of a competition/event is known, Sportsbook may decide to void such bets if it suspects that customers are acting in collusion."

I was watching the matches and placing bets throughout the day — around 30 bets in total — and they confiscated my winnings without justification.

I do not recommend this platform to anyone.

That really doesn't sound good at all, and I'm sorry for your experience.

Unfortunately, we don't deal with sports here, but here are some sites that perhaps could help you with this issue:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Please let us know if you have any updates.

I made complaint already on your website i think you will help me with them because IT is scam

already made complaint i think you can help me

Unfortunately, as I wrote above, we don't deal with sports betting issues, though.