Wild.io Casino - general discussion (page 3)

I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.

Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.

I hope that it will be all resolved as soon as possible and you will be able to receive your money.

Pavel called me a fraud.

It was Casino Guru's fault for misunderstanding my complaint and proceeding with it, and there is nothing wrong with closing the complaint, but it is unfair to unilaterally label someone as a fraud and not give them an opportunity to correct their claim.

In my email to Pavel, I sent him a video I had taken with my front camera, dated along with the date.

I think I can identify this as myself.

Whether or not you decide to close the Wild.io complaint issue because deciding to apologize would not be in keeping with the purpose of the issue is your problem, so you can do as you like.

However, I would like to correct myself by calling me a fraud.

If the video verification is a way to confirm that, I would send it to CasinoGuru immediately.

I'm really sorry that you feel this way.

The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.

Please keep in mind that cooperation is always the key point in passing the KYC.

I hope next time you will avoid such issues and be able to cooperate.

I have been writing from beginning to end that there were problems with the KYC verification process, and I have been writing from the beginning that I demand an apology.

I am writing this to explain their unreasonable KYC procedures and to make a public complaint asking for a neutral opinion.

You are the one who has made the wrong assumption and is now calling me a fraudster.

I have undergone KYC with Wild.io to restore my reputation, and the withdrawal process has been completed without any issues.

Surely the people who handled my claim, including Pavel, have something to say about me?

I have already provided my personal information to this site

"Just players committing fraud and playing under someone else's name."

If I say it's a scammer, then this casino site has processed your money to a scammer.

I am glad that you were able to finish your verification then.

As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.

Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io

Are you aware that it is stated in the terms that only one account is allowed per household, though?

Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?