WestCasino - general discussion (page 9)

well, no different, my account was verified and everything was fine. But when it came to paying out, they suddenly said my documents, after weeks and months, were unclear and in focus, I followed my instructions and the day before yesterday I took 3, 4, 5 photos and new ones, sour and clear. Then each time they said they were unclear and the corners were cut off?? Excuse me, what?? What a joke, I wrote them an agreement via email, otherwise they know how it goes to court, they sue for a few millimeters, I think 6M, well, I've read enough that she's almost her second home in court. I just wanted to suggest my €2000 that is in the payout. And a small portion of the €61,000 that was given out when we reached an agreement. I would give them the rest, I'd be so stupid. Just to close the chapter. Well, there is a complaint pending and if nothing comes of it here, then that's it. Then I have to take it to court with a few good lawyers, because with that amount of money a lot of people are up for it, my lawyer anyway. 🤭

You learn from your mistakes, there are also some that are fair. But so far in my experience there are two casinos where I can always say full 100% fast verification and payout, I had the great experience myself. 🤭👍😉

I know I always got the same answers with betmaximus Casino as a record 😁 Westcasino betmaximus Goldwin all one and the same, the ones who pull the fraudulent.....😉👍

Absolutely gutted for the person on here who is being done out of 62k. I would suggest court. I’m currently having to pay enforcement but have been told there is no physical address.

Casinoguru won’t help. They’re affiliates. Absolutely useless with my complaint. But hopefully this thread stays alive and catches up with west and their group. Maybe a hacker out there might see it and cause them trouble.

Let's see what happens... would be grateful for any help.

Nice to look at but still in the distance 😞



I have to correct 61.252.95€ 🥴

Yeah, unfortunately, the live chat is not always aware of such things as complaints and so on. It is fully understandable that they would tell you to contact the casino by email.🤷‍♀️

Is unusual for casino to don't reply at all for more than 1 year and half.

I've sent them letters in mail box as well.

I've tried all possible ways to contact someone from westcasino and they simply refuse any communication

Sorry, but I couldn't find any complaint submitted by you for this casino in our system. 🤷‍♀️

If you believe that you stand on good grounds to file it, do so. Just keep in mind that we really cannot know the outcome of any complaint beforehand. So, our team will surely do whatever they can to get it solved in the best way possible.

I am sorry about your experience, but as I can see, our complaint team worked really hard on your case, but unfortunately you decided to stop responding, so it has to be rejected at the end.

It is very important to fully cooperate with the casino to get the withdrawal. Otherwise, it cannot be delivered.🤷‍♀️

Complaints are present 😡



Written by Nick!!!!

It depends on the topic, in my opinion. If the casino considers the matter settled already (nomatter your point of view), no one will most likely respond. Not saying this is your case, of course. Additionally, Romi made a good point when she mentioned the chat operator usually doesn't handle more than trivial questions regarding bonuses or account details. It's not their job to lose time dealing with complex situations, so you will end up with an email address in most cases.

Would you kindly use your own words to explain what we should see? What is the issue, please?

They don't reply on any requests that I made, I've asked the gambling history,not received, I've asked to talk about legislative subjects, about the fact they accepted my registration with a blacklisted country id and they fully verified my account and ranked to vip gold 🪙 . after 6 months they blocked my account without clear explanation and refused any communication further on

I think that, as has been said and may indeed be true, if they feel that it is closed from their side and they dealt with it, for example, in the complaint a year ago, then they obviously have nothing more to write about it. If you have written to them recently, and if it is a year old, they probably don't want to go back to it. Of course, I understand that it would be appropriate to at least give some kind of answer to the player and not just leave it at that. But obviously everyone handles the situation differently. 😕

Practically they refuse to answer on something that can change all the Story,they accepted me as a client even when my country was on a blacklisted list from they're terms and conditions!

So the financial team asked me multiple documents to verify my source of income,Id,bank account etc.

After my account was fully verified everything went good till the point I found out that the casino operate illegally in the juristriction and at exactly the same time they blocked my account but they accused me of breaking the terms and conditions.

From that moment nobody reply anymore to emails. They're last answer was that I broke the terms and conditions,but they didn't broke they're own terms and conditions?? Because they allowed me to play for 8 months from a blacklisted country.

It definitely shouldn't happen but I think I already commented on this a few days ago that Branislav has evaluated everything necessary for the case. 

I'm afraid that the casino probably won't even respond if they have been behaving like this for a long time, so I don't know if it will change anything about their decision. Have you tried contacting a gambling authority ?

Yes, that's how the casino is. They record everything as long as nobody catches on to them, then you get blocked and then you're the booooo man. It's the same everywhere. When it comes to paying out, they find the most ridiculous reasons and excuses not to make a PAYOUT. And Guru can't do anything about it, except carry on with the same old story as the casino. Like in one case where I had a considerable sum of €61,000, I only read the documents although my account was verified. And suddenly when it came to sums of money it was no longer verified. Cool, right?? I already told Guru that despite my verification, I got ripped off 10 times in two days. The train has left the station, compromises because I didn't accept the amount being waived, I wanted part of it or my deposit back and tried to get my winnings. Because the documents from the account explained that my account could only make payments, whether online or at the checkout, I sent a link to the T&Cs that the MasterCard from gutKarte always had to have a balance on it as it was a prepaid card. So there's no point in me demanding this. You can have it in writing if you like. You're in the wrong place, the only thing that will help is a few screenshots of all the evidence you can and a lawyer or lawyers.

Kind regards, René

I've contacted mga authority that gave them license and they took under consideration, I've explained everything and as well they refused to answer,they asked me to find a lawyer.

So accepting players from blacklisted countries is accepted by the license Holder.

Online gambling is a huge scam till the end ,my opinion is that nobody should gambe anymore not even 10 euro per month,year !