Wazamba Casino - general discussion (page 17)

They are different groups but I had asked for self-exclusion from all sites with Curacao license and 20bet had assured me. Please help me to recover the money I am desperate and I am thinking of suicide

Hello,

Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.

Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?

Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?

Small details have quite different consequences. As Jaro explained:

"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."

Would you kindly explain how and where you have excluded yourself, please. It's important.

Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?

Does this issue also concern Wazamba Casino?

Hi, I asked the casinos to self-exclude me from all sites with a Curacao license and they assured me. Now things are 2 or 20 bet did not respect my request or wazamba ignored it. The fact is that I should not have and could not play and instead it was possible. Please help me.

If you tell a casino to self-exclude you from others that have a Curacao license how do you think they should do it ? After all, one casino cannot self-exclude you from all casinos that have some kind of license. It would be more realistic to write to the licensing authority to exclude you from their casinos. So Wazamba and the other casino ignored your request for exclusion yes ? They wrote you nothing and ignored you ? 

It occurs to me that in such a situation you can open a complaint with us and our team can look into it.

If you are interested you can open it here on this link. 

What do you think, will you go for it ?

HI,

if you ask for self-exclusion at an ADM casino, they do it on all sites. 20bet assured me of this but it wasn't like that. So either 20bet didn't respect my request or wazamba didn't respect the self-exclusion

Well, you can file a complaint on the link I posted if you need help and we'll see what can be done. If you decide to take that step let me know if anything interests you. 🙂

HI,

The link does not work.

Can you help me?

Thank you

I have opened complaints. Please help me

Good evening, I had a good experience in the game, I had good winnings, but when it came time to withdraw it was wrong. I have been waiting for 5 days for my deposit to be made and still nothing 🥺

That is a really nice decision to file a complaint. I hope that our team will be able to get this issue solved in the best possible way.

Is this your first withdrawal at this casino, or have you had some others before?

Sometimes it may take a bit longer to get the money, especially if the verification process has not been done yet. So hopefully you will be able to get to your winnings soon.🤞

Do you have any updates for us, perhaps?

Casino wazamba takes an absurd amount of time to process withdrawals! It takes too long

Are you waiting for a withdrawal yourself, perhaps? How long has it been?

4 days have passed and I haven't received it yet

There's a pix option for withdrawal. This is usually instantaneous, but I've been asking for it for 4 days and still nothing.

And may I ask if your account is fully verified at this casino? Did you have any successful withdrawals there before?

They said that for now there was no need to check, this is my first withdrawal at the casino, I challenged in the chat they promised payment this week, it's been 6 days since I requested the withdrawal, they said the withdrawal is between 3 - 6 working days, but it's a long time to withdraw, while other bookmakers are instant.

Are you able to get in touch with the casino to ask about the delay? Hopefully they will be able to explain it.

We'll wait for your reply to see what you find out and be ready to help you out in case you'll need it.

I have a problem with Wazamba. I now have about $2,000 in my account. During the withdrawal attempt, which lasted about 2 weeks, it was subsequently canceled and wazamba asked for additional information such as address confirmation, citizenship, selfie. I provided everything. I deposit the account via crypto. When trying to withdraw, I was forced to use a family member's card for account verification due to the temporary inability to use my own.

Now the situation is such that wazamba has blocked the account due to the conditions they have, that the deposited money intended for the game must come from the owner's funds. I did that (crypto) but only used the family card to verify. I have written everything to them. Now I have been waiting for Wazamba's statement for the third week. I have everything documented from everyone, tickets, etc., etc., and I am ready to resolve the matter through other authorities as well.

I want to ask if anyone has a similar experience? How should i continue if they do not answer me?

They made the withdrawal today, but it took an incredible 8 days to fall into my bank account, thank you for your attention you are incredible, I will not play on wazamba again it takes too long .