Wazamba Casino - general discussion (page 17)

Well, that doesn't bode well, but I saw that Stefan invited the casino to respond to your complaint, so I'm curious how he's going to defend it. I'm quite interested in what's going on and therefore whether you'll get paid the full jackpot. I didn't think it would be that big of a deal, but we'll see what the casino does when they respond, if they do.

Jaroooo....see the latest response to the complaint🙂

I see that you managed to go forward, but the disputed amount is 27k and the casino said that you will get 3 payments of €500 each. So should that be correct ? 🙂

I think they'll pay for everything. A little at a time

Well then, it looks like it's on the right track of what we definitely needed to hear. Feel free to update you when you get your money in instalments. 

Congratulations again and I hope this wasn't your last jackpot. 😁☘️🎉

I have requested a withdrawal of €300 on a card on several occasions and they cancel the withdrawal, they tell me that there is a problem with that type of withdrawal when I have been doing it like this for a year, they tell me to do it by bank transfer, well then I have done it like this, they accept my withdrawal and again I have the balance in my casino account, it does not reach the bank.

Hey, I'm sorry to hear that. Did you also ask why when you use the alternative, the money does not come to you and is still returned only to your account ? 

Also, I noticed that you filed a complaint, so our team will try to assist you and we'll see where it goes. 

Thank you so much

Good day,

Who of you has new information about Casino Wazamba and Co.

My last information is that bankruptcy has been filed.

Then I ask myself why this company is still allowed to operate the casinos.

If anyone can please give me information, thank you very much.

LG Anja

Hello. We do not have any kind of information regarding the bankruptcies, as you said. Could you provide any evidence about it, perhaps? I am sure our data team would like to have a look.🤔

Jaro hello...because after they paid 8k euros now they want the statement of my bank account. Do you think it's a way to not pay me the winnings?

Hey, I don't think that's something they wouldn't want to pay you for. Sometimes there is a sort of, let's say, additional verification that players have to undergo and if everything is in order, I don't see why the casino shouldn't pay you out. So I would cooperate in this case and if there are difficulties, you can contact us. You think you can handle it? 🙂

I hope so. I have already sent all the requested documents to both the casino and Stefan. Can you notify Stefan? He hasn't responded for many days

Stefan must have seen it, but he is currently waiting for a reply from the casino, so maybe that's why he hasn't replied to you. Let's see if all the documents are in order and what happens next. 

Good morning, I had requested 22bet and 20bet to self-exclude me from all sites with a Curacao license. Despite this, Wazamba allowed me to register. I am a gambling addict and in treatment, and they did not respect the self-exclusion. I ask for the refund of the sum of 5000 euros as I should not and could not have played. Can you help me? Thanks

Hi, the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit. 

Please let me know how the whole thing goes. 

I would also like to mention that as part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So, if you have a problem you can try this site and protect yourself more.

They are different groups but I had asked for self-exclusion from all sites with Curacao license and 20bet had assured me. Please help me to recover the money I am desperate and I am thinking of suicide

Hello,

Please allow me to ask you a question. I want to make sure I understand you completely to prevent any potential miscommunication.

Did you reach out to the licensing authority requesting self-exclusion from all their listed sites?

Or did you ask the casino to self-exclude you from "sister casinos" and any others within the group, please?

Small details have quite different consequences. As Jaro explained:

"the important thing in this case is that if the casinos are from the same group, do they have it written somewhere that if you self-exclude from one, it applies to the whole group. Most of the time this is not the case and you have to opt out of each casino separately, but there are a few groups where it works for all casinos. So it's going to be key I would say. It would also be important if you told the Wazamba casino that you were a gambling addict and they knew about it and you were still able to deposit."

Would you kindly explain how and where you have excluded yourself, please. It's important.

Additionally, I advise taking all necessary precautions to avoid casinos. Have you tried the Betblocker, please?

Does this issue also concern Wazamba Casino?

Hi, I asked the casinos to self-exclude me from all sites with a Curacao license and they assured me. Now things are 2 or 20 bet did not respect my request or wazamba ignored it. The fact is that I should not have and could not play and instead it was possible. Please help me.