Vulkan Vegas Casino - general discussion (page 25)

Hi. I recently won on Vulkan Vegas. I requested verification and withdrawal, but I wanted to update my details because I noticed they didn't match. They blocked my account and said they could unblock and update the details, but they would take the winnings. Please help.

Hi, can you explain to me what exactly you wanted to add and what was wrong? Didn't you notice it before? It is always important to enter accurate information and check it when you register or if you entered something incorrectly.

Please try to describe to me what exactly is mistaken.

My name and date weren't saved when I created my account. My name, phone number, and email address were, but the rest weren't. I didn't notice because I was entering the correct information, but the page was lagging, most likely not saving all the information. I noticed a problem when sending documents like my ID card, credit card, and address. After sending the documents, when the page wouldn't load, I waited until it started working to update my information, and my account was immediately blocked. I wrote in the chat and email that I had sent the correct information and entered the correct information, but due to a website error, the information wasn't saved, so I submitted the documents for verification myself. Throughout this entire period, payments were made from my bank account, and I was never asked for verification. When I wrote in the chat, I received a reply that the information could be updated even after verification, and my account was immediately blocked, even though the website hadn't taken any action to verify my documents.

May I ask if all this is related to your complaint?

I can see that it was resolved. 🤔