Vulkan Vegas Casino - general discussion

If you want to discuss anything related to Vulkan Vegas Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Normal that the verification takes so long?

And you should use the same method when withdrawing as when making a deposit.

How should that work with paysafecard? Jmd experiences?

How long time have you been waiting for the verification?

Yes, it's a standard process that the winnings need to be sent using the same method as the method that was used to make a deposit (it's actually a very basic anti-money laundering rule that casinos need to follow).

In case it's not possible (for example paysafecard or certain Mastercards that don't support withdrawals), then only in these cases the customer needs to verify another payment method (for example you send a bank statement showing your bank account number) and then the winnings are sent directly to your bank.

I'm still waiting for verification.

I have already sent an account statement but nothing more happens.

MfG Jonas Friday

But when did you send it? How long time have you been waiting for the verification?

I submitted the data 4 days ago but nothing is still happening.

So I'm still waiting for a confirmation that the verification is complete.

MfG Jonas Friday

Does the customer support reacts to your messages? Have you tried to contact them on the live chat and ask about the situation?

I have exactly the same problem live chat does not work and no answer by email

Hello, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.

Hello lennys, what' the current situation, please? If you still have no reply from the casino, please, send me your email address that you used to register in Vulkan Vegas to daniel@casino.guru and then I'll try to contact the casino directly.

Dear Lennys

Could you please describe what exactly does not work within the live chat ? (A button can't be pressed, erors etc?) Thank you in advance!

Also, please kindly check the e-mail of yours. The response has been provided.

the chat cannot be opened and as I said I sent all the documents but nothing has happened for 10 days

Dear lennys

By far I see that the requested document has been provided on July 27. It's been approved, you may proceed with the withdrawal.

Re the live chat - we have not seen any complaints on the technical side. Would you be able to provide the device, operating system and the browser you are trying to open the chat from? This is much appreciated. Thank you!

No that's not true I requested a payout and it was declined my email is minxxxx@gmail.com please help me, I've been waiting for a long time and have sent the correct documents so I would like to receive my payout too, please

Dear lennys

The last time you logged in is ​27.07.2021 19:30:56 (UTC)

Please kindly log into your account and make a withdrawal request.

Also, it will be rather helpful if you could provide us with the details re the issue with the Live Chat.

Thank you in advance!

I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.

Looks like you had to change your website on the vulcano casino wasn't the best recommendation for mastercard payment.

I've been through the same thing. Verfication is very old. I sent you an email but there's no answer. I want to withdraw my money over this.

I can't withdraw my money, this is a scam, I lost a thousand pesos on top, I earned more than 15 thousand and I want to make the withdrawal and they tell me that the payment will be made immediately and then they tell me that it will take 7 business days this is a lie I played with good faith and these people scam people, it's shit, I'm going to be a complaint

They can in fact to approve the withdrawal immediately, but it can take up to 7 days to receive the money to your account. Is the withdrawal still pending?

I want to say. this is a very good slot. i tried to bet with the freespins bonus and it has increased my winnings to $300 and i have withdrawn my account. seriously they really pay. no requirements are so complicated. and operator service is very good and helpful. thanks vulkan vegas.. for those of you who want to find what slots are fair and reliable. i highly recommend to try vulcan vegas. good luck and have a nice sunny day