Vavada Casino - general discussion (page 3)

this is standard trap for cheating casinos. when you have bonus activated they credit all your winning bets to a bonus account, so after some time of play all your money turns to 'bonus'. even if you play game with 0% contribution to bonus wager. main welcome bonus is not on the T&C - so have no idea how players may 'know' about this very bonus conditions. if you cancel bonus you lose everything. absurd and cheating. have no idea why this garbage is on the top of the list.

Matej,

Unfortunately you ignored my request to properly mark my case. Or I missed your explanation why you were not going to do so. You were biased from very beginning and acted as Vavada lawyer and still do. Case was resolved by third party involving and casino has paid more than 1000 USD as legal charges. So it was not 'good will' and 'peacful' resolution. 

I ask you to correctly mark my case resolution with 'orange' color and state 'publicity helped' as you do for similar resolutions to warn other players.

Don't be biased and ignorant!

Dear ladygaga.

This is what I found in general terms and conditions of the casino:

10. BONUS MONEY

10.1. At vavada.com, a 100% First Deposit Bonus is available on a permanent basis for all new Players. The First Deposit Bonus applies only to the first deposit of the Player; it is equal to 100% of the amount of the first deposit. Bonus money rewards are equivalent to real money that the user receives from the casino on a free and gratuitous basis. Cash bonuses are used only inside the casino, and can be withdrawn after the wagering requirements x35 are met. Wagering the bonus is only possible in slot games, the use of the bonus funds in other games will lead to cancellation of funds in the Player’s account. Moreover, when requesting a withdrawal of funds, any unclaimed First Deposit Bonus is voided.

10.2. You may use the self-service interface in the player’s profile at any time to activate the bonus or to turn it down.

10.2.1. When you activate the bonus:

The bonus amount is added to your bonus balance and kept separate from your cash balance.

When you place a bet, it is deducted from your cash balance. In the event that there are insufficient funds on your cash balance, the bet is deducted from your bonus balance.

All winnings are credited to your bonus balance and cannot be withdrawn until the bonus wagering requirements are met. The bonus itself also cannot be withdrawn until the bonus wagering requirement is completed.

When the wagering requirements are met, the amount of funds on your bonus balance that is associated with an active bonus is transferred to your cash balance and can be withdrawn at any time.

Unclaimed bonuses do not impose restrictions on the withdrawal of funds from a real (cash) account. However, if funds are withdrawn, all active bonuses on the bonus account for which wagering requirements have not been made are forfeited (voided).

10.2.2. You can cancel the bonus at any time. When the bonus is canceled, the funds on this account are forfeited (voided).

10.3. In cases where the winnings are formed by betting bonus money, the payout of the winnings shall not exceed 10 times the size of the accrued bonus.

I've already explained to you why we can't close the case with the status publicity helped. However, I will explain it once more: When we were investigating your case, we found that you played with a bonus intended for slots on BJ. As a result, you gained an advantage, and for that reason, we decided to support the casino.

Also, please consider this:

comment from Bryan (aka Casinomeister) in private:

'I just checked and you may have misunderstood us. It's not the casino that made this decision, but the software provider. So if anything - you would have a claim against them, not the casino. The casino management just upheld the decision made by the software provider. So if anything, you should take your issue up with them.'

Consider the situation from a casino's perspective: 

If the player has filed a claim but your security department, game provider and mediator confirm that you are in the right and the player has violated the rules, would you still pay?

When a casino believed it is acting correctly, and even we believed so, you can't blame them for that. The classification of publicity is helpful in cases where the casino acted wrongly. They most likely knew about it, and only after the case was publicly presented did the casino decide to eventually pay. In these cases we are on the player's side since the begginig becuase it is obvious that the casino did something wrong.

Please don't get me wrong. I am very happy that you won the case. Many cases are not black and white, and I am still very interested in what convinced the court and casino to pay you eventually. When we did the math (not only I was working on this case), the case was clear to us. Therefore, I would like to know what we missed or what was wrong.

one of the top casinos. Promos for the new year are coming soon. we wait)

On the vavada site, in the wallet option, there is a translation option, does anyone know what it is for?

Good day

Indeed there is such a function. But transfers are only available from a partner account.

Hey, I'm sorry, but could you be more specific about what kind of partner you're talking about?

Please use the reply button to ensure the recipient will be notified. This simple action increases the chance of a response 🙂

Hello!

Players cannot make transfers. This feature is only available to our partners we work with.

Hi, what if live support make mistake and becuse of this i loose all the money i win(it happened me on vavada). Please help me

Hello, could you please describe what is the mistake that live chat made that caused you to lose your money ? 

It would certainly be useful so we know how to help you. 

Hello and thank you for your post. Have you contacted the support about that? They should be able to explain it to you, actually. One of the reasons, which comes to my mind now, could be that they are overflown by the number of withdrawals. This of course is just hypothetical and as I said the support would have the answers for you. Could you try to contact them, what do you say?

Unfortunately, they no longer serve Turkey. 😕

Hey, according to our website I still see that the casino accepts players from Turkey. How did you find out that this is no longer the case ? Did you find it somewhere in the Terms and Conditions or did you ask the casino ? 

I deposited 5 days ago €27 in Vavada casino and until now they are not in my casino account. I wrote to the support every day and they only checked and waited for a response from the system. I tried to contact them again today but they have blocked my access to the casino. Do not deposit with VAVADA because they will rip you off and give you nothing back. Scammers and criminals. By depositing their deposit account goes through some Clinic in London Slimfit. Draw your own conclusions

Hopefully, a casino representative will again be active in this thread soon.

Frankly, I'm convinced we could all use a further explanation. It is hard to guess why your account was suddenly blocked. Are you really sure there has been nothing from the casino so far?

Hey! Thank you. I couldn't log in for a week, it just said forbidden area. I think I see that it is open again now, but I cannot continue under these conditions, because suddenly my country may be banned and all my balance may be gone. I don't trust this anymore, they should have at least informed me by email. I played in other casinos for a few days and now I'm done with Vavada. It's a nice casino, but it's very wrong that they impose country restrictions without notice. Thank you

Hello. I can fully understand your decision, and it is always good to be cautious. Also the best, in my opinion, is always check with the customer support, and keep the emails, or even the screenshots, with the conversations. Just in case, you'll ever need it, as a prove, let's say 😉. It is also good to check the casinos terms from time to time, to prevent any issues in the future. So have the support actually confirmed to you, that your country is restricted now? 🤔

Thank you sir! I didn't ask them, I didn't have access to the site anyway and it became available a few days ago but I didn't think it was worth it, I'll find another place.