Hello.
Frankly, this is not an uncommon document. For instance, some banks in Germany will only provide such documents after the player visits the bank personally.
I'd say it is not fraudulent to ask for further documents, the casino is responsible for processing the verification and also conducting additional security checks per their license conditions.
On the other hand, and to be completely honest, I agree that finding a reasonable approach needs to be a top priority for casinos.
Do you have any clue why this alternative didn't work?
"I have contacted my bank and they can print off transactions up until todays like I can do at home, but its not in the format of the monthly statement and it didnt work."
Would it perhaps be acceptable if you visited the bank to acquire a signed version with a stamp?
I'm just trying to figure something handy. 🤷♀️
I'll be here for the update.