Syndicate Casino - general discussion

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Syndicate Casino. Today I sent documents for account verification. Let's see how long it takes. I will put the conclusion after verification. The site is understandable. So far so good. The chat confirmed the receipt of documents. I think there shouldn't be any problems.

I hope they don't disconnect from the loyalty system.

Hello,

that would be a good verification check from your side, I'd say 🙂.

I'll keep an eye on the progress.

If you want I will inform you on a voluntary basis.

The last two casinos surprised me with the speed of verification

Axecasino checked documents in two hours, received payment in 12 hours

Ice casino checked the documents and paid out the winnings within 24 hours. I applied on Friday. On Saturday I received the money on the card. Even though it was a day off.

Betmaster will verify you at an instance.

I guess that you already know you can paste your experiences about every casino in a proper thread (like CASINO'S - GENERAL DISCUSSION), I can imagine that the players will find information about the KYC and withdrawals very useful. 🙂

This thread is about the Syndicate casino, so please share your thoughts about AXE and ICE in the proper place, can you try that, please? We are grateful for the info, though.

Thanks for the reminder. And then I didn't know.

It would be better to watch so that they would not spread Voodoo magic. And then the players may be tempted to send damage to the casino that deceived them.

No problem at all 🙂

As you can see we are experiencing daily spammers attacks - the truly black magic - but we're working on a more suitable solution. I'm sure that no such spell would actually work as a good example of fair revenge though. 🙂

So the dancing with a tambourine began.

It seems to me that I will have to suffer. If I take it out at all. As I said, the last three casinos approved these documents within 24 hours.

The fact that they ask to be all on different tabs. I don't understand how to fit them on one. I will contact support. Let's see what they say.

You have to file a complaint.

ID verification failed. In all the casinos it took place, but they didn’t.

You need a driver's license or a passport. As I understand it, they are delaying the check by all means. I will wait another three days to find out what else I need to provide. In the chat, the operators, even under torture, cannot be pulled out what needs to be provided.

Hello,

I guess that it's crucial to know why all these documents were rejected. Any clue yet? 🤔

Kindly let us know.

Hello. I would also like to know the reason why the identity card did not pass. But the casino does not comment on this.

Submit your driver's license for verification. The same story. Something went wrong. He was also rejected.

Now they need my foreign passport 🙂

I somehow verified the SKRILL electronic wallet for the third time. Each time they asked for a new screenshot. I scanned my entire wallet. It looks like it's just taking time.

I wrote a request about the reason for the rejection of documents. Let's see what they answer.

The main thing is that everywhere they write that everything happens for unknown reasons.

Maybe the casino wants you to play off your money!

Yes, they really hope so. This is not the first casino to do this. So I think this is the norm.🙂 Haven't you been in such a situation? For players from Kazakhstan, this is the norm.

These guys must be watching Borat. And they think that we live here in yurts. 🙂

I have been in many bad situations with casinos, some will want to confiscate your winnings if you refuse to play it off.

This email containing the "unknown reasons" feels like some automatic reply to me.

Just a silly question now, have you been instructed in what form, format, and resolution you should submit your documents?

Any advice from the chat?

Chat messages

Casino Syndicate

October 17, 20:09

Newsletters

To: you

DJcent

2022-10-17 13:45:07

Hello. Why didn't the ID match?

Emily

2022-10-17 13:45:08

Thank you for reaching out to Syndicate.casino support! I will be glad to help you with all your questions!

Emily

2022-10-17 13:45:21

Hello Igor!

DJcent

2022-10-17 13:45:44

Hello Emily

DJcent

2022-10-17 13:46:41

Why didn't the ID match?

Emily

2022-10-17 13:46:48

We inform you that the documents that can be accepted as proof of identity are: a foreign passport or a driver's license

DJcent

2022-10-17 13:48:23

identity card, including

DJcent

2022-10-17 13:48:50

Please upload: a valid ID (driver's license, passport or national identity card) and a screenshot of your profile e-wallet showing your user ID/registered email address and name in Latin or Cyrillic.

DJcent

2022-10-17 13:49:36

What document is verified?

Emily

2022-10-17 13:50:24

Please note that, as I see in the system, in order to confirm and accept your ID, you need to upload a foreign passport or driver's license.

DJcent

2022-10-17 13:51:00

i uploaded

DJcent

2022-10-17 13:51:19

What document is verified?

Emily

2022-10-17 13:53:08

Note that you can also check the status of the uploaded document on the confirmation page.

DJcent

2022-10-17 13:55:16

Some documents were not even used in processing

DJcent

2022-10-17 13:57:05

What other documents do I need to upload?

DJcent

2022-10-17 14:00:45

We're in touch?

DJcent

2022-10-17 14:00:53

What other documents do I need to upload?

Emily

2022-10-17 14:01:08

As I see, you have already sent some documents, and now they are under consideration. That's why please wait for the respective team to review them. You will be informed if you have successfully verified your account or if there are any additional documents that need to be submitted.

DJcent

2022-10-17 14:02:12

What does it mean?

DJcent

2022-10-17 14:03:23

What documents need to be submitted for verification?

DJcent

2022-10-17 14:03:52

list

Emily

2022-10-17 14:04:12

As I see you are uploading new documents and they are currently under review, please wait while they are reviewed.

DJcent

2022-10-17 14:06:20

This has never happened before in any other casino.

Emily

2022-10-17 14:07:28

We are required to verify you during the withdrawal process in accordance with gambling laws and regulations, know your customer policy. This helps us protect your personal data and make sure that the withdrawn amount is transferred to the rightful recipient. I understand that this takes time, but you can be sure that because we have such strict security measures, you can play on our site without any worries.

DJcent

2022-10-17 14:08:25

I already doubt

DJcent

2022-10-17 14:09:07

Good. Will wait

DJcent

2022-10-17 14:09:11

3

Emily

2022-10-17 14:09:20

Verification is a mandatory process for any online casino or instance where funds are in circulation. When it comes to depositing funds to our site, you confirm the payment through your bank by confirming it in your online banking (or with secret codes your bank sends to you). The bank also requested verification of your personal data when creating a bank account. It's the same with us - you must be verified when withdrawing funds in order for the rightful recipient to receive the payment.

I'm asking a question. They answer me in general terms. There is no specific answer. You talk like you're talking to a bot.

Hello. My ID has been verified. But the conclusion is still rejected, and again for unknown reasons.

The chat is now disabled. Can't contact. I will try tomorrow.

I understood like this:

The casino is in no hurry to pay out the winnings. Each document is rejected twice, only the third time it passes the test. At the moment I have verified two documents. Identity card and payment system SKRILL. Awaiting verification of residential address. If you follow their logic, it will take three days. Two days I will receive a refusal on the third day the document will be checked.🙂

Good news.

2022-10-19 19:38:59

When will my account be verified?

Stefan

2022-10-19 19:39:40

At the moment, your account is already fully verified.

Djcent

2022-10-19 19:40:45

Why is there no message in the mail?

Stefan

2022-10-19 19:42:17

The documents you uploaded was approved recently, the account at the moment is fully verified, regarding the withdrawal issue, I just sent a request, I kindly ask you to wait for a response, when we will get it we will send you an email about it.

Djcent

2022-10-19 19:43:26

you made me happy

But the output is still a problem. They promise to fix it soon.

PS

There is no confirmation of the completion of the verification by e-mail. Made a request. No answer.