They answered me like this.
Casino and cash withdrawals work fine, token withdrawals do not work (i.e. withdrawal from token wallet —-> to casino balance)
how do I understand, any person like me would use the tokens first and once they were finished I would go back to depositing, that's what I mean, but doing this almost seems like I have to deposit in the hope that I can start using the tokens again
I would probably explain it the same way as you. But what would bother me is that you do have much money in tokens. And playing in the casino to get it to open so you can convert the tokens, I don't know if that's the best thing to do. I mean, if you like to play here and there is no major problem other than that, then it might be fine. But for the future I would probably be careful and as soon as I get to the point that it's unlocked for me again, I would convert those tokens.
they say it will be removed as my activity evolves and meets the guidelines in the casino, but I, the player, how do I understand what they mean by "activity in the casino", it could be amount of deposits, type of games, amount of withdrawals, volume of bets, or what else I don't know, I just need a concrete answer to understand how I can do it to facilitate the fact that the limitation is seen and removed
I understand what you mean, and I would also like to know more specifically what the casino means. Evolve activity is pretty general and that's why I said that if you like to play in this casino, I wouldn't see such a problem. But if it's that you play here once in a while, then I don't know how they're going to evaluate it.
Also what guidelines do they have on this topic I would like to know.
It's all very strange.
exactly that's what I would like to understand, tell me what you think about this email too, they never get to the point, they keep beating around the bush
To me, it follows from the email that simply the more you play the more chance there is that the restriction will be judged and possibly removed. The way I see it, you basically have a lot of money in those tokens and that's probably why the casino wants you to play to somehow "even it out". But still, they don't say anything specific and just say to play as usual when you play. But for me it's indirectly written what I said, the more you play, the higher the possibility that the restriction will be cancelled.
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