Stelario Casino - general discussion (page 4)

They answered me like this.

Casino and cash withdrawals work fine, token withdrawals do not work (i.e. withdrawal from token wallet —-> to casino balance)

how do I understand, any person like me would use the tokens first and once they were finished I would go back to depositing, that's what I mean, but doing this almost seems like I have to deposit in the hope that I can start using the tokens again

I would probably explain it the same way as you. But what would bother me is that you do have much money in tokens. And playing in the casino to get it to open so you can convert the tokens, I don't know if that's the best thing to do. I mean, if you like to play here and there is no major problem other than that, then it might be fine. But for the future I would probably be careful and as soon as I get to the point that it's unlocked for me again, I would convert those tokens.

they say it will be removed as my activity evolves and meets the guidelines in the casino, but I, the player, how do I understand what they mean by "activity in the casino", it could be amount of deposits, type of games, amount of withdrawals, volume of bets, or what else I don't know, I just need a concrete answer to understand how I can do it to facilitate the fact that the limitation is seen and removed

I understand what you mean, and I would also like to know more specifically what the casino means. Evolve activity is pretty general and that's why I said that if you like to play in this casino, I wouldn't see such a problem. But if it's that you play here once in a while, then I don't know how they're going to evaluate it. 

Also what guidelines do they have on this topic I would like to know.

It's all very strange.

exactly that's what I would like to understand, tell me what you think about this email too, they never get to the point, they keep beating around the bush

To me, it follows from the email that simply the more you play the more chance there is that the restriction will be judged and possibly removed. The way I see it, you basically have a lot of money in those tokens and that's probably why the casino wants you to play to somehow "even it out". But still, they don't say anything specific and just say to play as usual when you play. But for me it's indirectly written what I said, the more you play, the higher the possibility that the restriction will be cancelled.

WARNING!!! Recently, ALL Altacore Casinos have removed the unlimited maximum win limit. CasinoGuru, please update this information immediately!!!

Bonus Terms:

1.2 All winnings obtained while wagering the bonus are limited to a maximum cashout amount of 5 times the granted bonus. Any amount exceeding this balance will be voided prior to withdrawal.

https://stelario4.com/en/page/bonus-terms

I find such a low cashout limit concerning, even when casinos, for example, offer 130 additional spins, and the maximum win AFTER wagering the free spin winnings is only €30.

Take note of daily offers with, for instance, a 30% bonus, where you can only cash out 1.5 times the deposit. To me, this borders on fraud, especially since customers should be required to CLEARLY confirm this when selecting a bonus.

CasinoGuru: Can a casino simply make such drastic changes to its terms and have them apply to EXISTING customers without requiring them to confirm the changes upon login? I understand the issues surrounding Curacao "licenses," but this is highly unprofessional and likely violates laws in most EU countries.

Friend, as far as winnings from "bonus" amounts are concerned, it is not such a big problem, since in most cases it is difficult to complete the rollover process, only once did I have €83 in bonus and at the end of the rollover I had €3,300 in real balance, but apart from that time nothing else, so I think the important thing is that they leave unlimited withdrawal with the real balance from a deposit of real money, the rest does not matter as much as I care

You may not care, but I'm sure there are many players like me who play with the minimum deposit (= also lower turnover requirement) and are lucky every now and then to turn 20 euros into 500-1200. If you're new, you're out of luck at these casinos.

Just yesterday I had a problem at a Hollycorn Casino where I went from 20 to 500, there is no maximum win from the bonus, but the casino credited my winnings of 380 euros in a slot to the turnover of the free spins, which is why my account balance fell from 520 to 100 from 1 spin to the next, because the winnings from free spins are capped at 100. Unfortunately, you can arbitrarily add larger winnings to the balance until the turnover is complete and the player is unlucky, Curacao license.

And I find it really weird that you can change things overnight without communication and without the customer's consent. I only noticed it by chance and in the last few days I have made a few deposits with you that I would not have made otherwise.

On stelario I have done a lot with the stel tokens, generated €25,000 of hold to earn, and €90 of play to earn, I deposited €3,309 in total and withdrew €12,500 in total, I can only thank this casino, for that I tell you that in my opinion the bonus fact is irrelevant, try to do only staking of the stel tokens and when you get to have 3,000,000 you start withdrawing, I did 140 days playing €50 a day without depositing anything, I recommend the program to you

And think that on stelario I have 3,055,000 tokens in standby because they told me that I withdrew too much compared to what I deposited and therefore I have to increase my gaming activity if I want to use it again

hmm can you give precise instructions?

Stelario, for example, I have 4 deposits with a maximum of 200 euros in total and the tokens are the equivalent of 3-4 euros at most. If I "invest" them there, it will perhaps bring in 1-2 cents in a few days..? Did you buy them manually, like cryptos? A detailed guide at some point would be great (no rush), until then beginners like me use the wheel of fortune every day and, for example, the day before yesterday were happy about the first time I got 85 euros in cash without any additional requirements (no bonus money).

now it doesn't load screenshots for me, but I've always staked anyway, and from 90usdt (21,000 tokens) I managed to generate more or less 6,500,000 in 10 months with staking and I withdrew a total of 3,200,000 later if I manage to load the screenshots I'll show you, and now they've limited my withdrawal of tokens on the casino account and I have 3,055,000 left that until I increase my gaming activity on the casino, they won't let me use them

It still doesn't upload screenshots for me, but you can still check my stelarium wallet yourself on explorer.trueplay.io

7662f90c6da464d15952b9809016ba55

Thank you for the information, but frankly, the casino can change their bonus terms at any time and in any way they like, because it is up to them what bonus they offer and it is up to all the players if they will take the bonus and accept the terms of it.

It is very important, though, to always read the terms of each bonus beforehand, so there are not any future issues.

If you want to generate a lot of them by playing, you have to do it at the slots, the live casino generates too few and it is literally impossible to achieve great results with that.

i wanna know why they burn all of my token (11.600€) can u ask them why? Ok block the withdrawal but burning them like this seems to me to be something outside the rules, I would like to have explanations as to why they were taken away from me

Did you ask the support of the casino, though?

We are unable to know this, unfortunately. What are these tokens for, please?