Stelario Casino - general discussion (page 3)

I can't promise you that, and if it's important to you then maybe I would try to get in touch with them, and if that's not possible, then it's probably better to find another casino where it's not like that. Communication would be important to me as well, so I know why you have this approach. But you are always free to decide if you want to continue playing here. If they ignore you and you expect them to come back to you when something comes up, you might be unpleasantly surprised. 

It's important to me too, but I'd just like to understand if they have problems with their email system or if they're not receiving them.

Yes, that's quite reasonable, but I can't tell you what might be behind it. Everything was going fine before and they always wrote you back pretty quickly on live chat or support ? 

Yes, quite a lot, but I will always repeat that it has been like this for 2 and a half months, but when I download the confirmation email "withdrawal completed" I always get it, for now I have no clarifications to ask him or anything else, also because if it continues like this I should never have any problems

It's clear to me. So if you get money and still nothing changes, then you can probably choose another casino that will be better in communication and come back from time to time to see if it's not fixed in this one. But I hope it will improve. 

I think I understand, my email sent me this service email 1 month and a half ago (I attach a screenshot) do you know what the problem could be due to, or if alternatively I can contact them via another email for support and various things, otherwise I will try to understand why

I see that email didn't deliver, so it's possible they didn't write you off because of that, but I can't say why that's happening to you. They have another email on their website about KYC so I might try there again and write to them. Have you thought about it ? 

Honestly I also wrote to kyc@stelario , but shortly after I received the same service email, I don't know, from what I see I think it's a problem with the email client but I don't know, I think the only way would be to write to them with another email address of mine, always in my name

You can try, but I don't know if it will help. The worst thing is that the casino has no live chat, so the only place you can contact them is their email. However, as we can both see, it doesn't seem to have any effect. 😕

as you can see the live chat is present inside the site, only it does not work in the sense that the chat does not start, clicking on the sign nothing happens, this is definitely something that concerns them, because the email ok could be me and my mail client, however I am not insinuating that they are scamming me, on the contrary, always been honest

So when you click on it, what happens ? Nothing at all ? I'm thinking of another way to contact the casino, but I can't find any other way. 😥

Nothing, but the thing that makes me think it's maybe a back-end problem of theirs, is that I also have smokeace, account opened around June 2024, verified and everything, but there right from the start when I opened the account it did the same thing (I clicked and nothing), on stelario instead I opened it in October 2023 but it always worked, it almost seems like they stopped working simultaneously on both sites

Anyway I'll keep you updated as usual, thanks jaro

Sure, I'll be glad. I hope this will be resolved soon. 🙂

Jaro I'll update you on the email issue.

I wrote to them with an email address of @gmail.com domain and everything went well and they received my emails, so I could say that the issue is currently resolved

I'm glad to hear that. So if something changes or if you want to share something again, I'll be here. 

Good luck. ☘️