StayCasino - general discussion

If you want to discuss anything related to StayCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Page is clearly laid out and one subject to use, you can quickly find what you are looking for

Very good casino mi play every Day this casino most beautifullll

Great casino and lots of good games to choose from,also great bonuses

ACCOUNT CLOSED WITHOUT REASON AND WITHOUT NOTICE FROM 15TH OF AUGUST 2021. MONEY REMAINED INSIDE THE GAME ACCOUNT WHICH TODAY WILL NOT BE RETURNED DESPITE I HAVE SENT MY BANK COORDINATES AND DIFFICULT TO PAY !! STAY AWAY FROM THIS CASINO !!!

Even when a casino closes your account and you have a positive balance there, they should send you the winnings (if you didn't win by breaching their terms and conditions).

It should ... the casino in question continues to promise refunds that never happen! The complaint has already started some time ago without any response. What about a great 5 star casino!

I'm sure that if it turns out you're right and the casino won't reply, it will influence their rating negatively.

He has not already replied for some time on this site, this morning I sent a notice of payment and I also made the licensee company Antillephone NV aware of it.

Before accusing a player of using VPN (which is not true in my case) publicly post the evidence, I have been playing online for 20 years and I have never had any problems like this! Also everyone plays as they want, accusing a player of having schemes is illegitimate and really pathetic when 90% the casino always wins in the long run and you know it! I also inform you that I have received part of the refund upon complaint with the Antillephone NV licensee. and that currently with Checkers NV I have gaming accounts open as evidence that it is absolutely not true that I use phantom VPNs to play!

It's actually interesting news that you received part of the money as a refund!

This is unacceptable and very ugly from your casino, first you stop my livechat button, then when i find way and enter to chat and started to chat your support agent left the chat after lying me because i ask to check my account and to tell me is my account fully verified he said no and when i told him that before a couple of days i successfully go through the process of verification after uploaded more than dozen of documents i finally was fully verified and I was told that i could make withdraw now … but when i request the withdraw which was on 13.10 in the morning nothing happens and i can’t have a conversation with support in live chat and i wrote some emails but I didn’t receive any answer ??? Why you do this with your customers after they made a lot of deposits and now i can’t make a withdraw… 

Hm, that sounds bad when a casino treats you this way. Please, submit a complaint here so we can try to help: https://casino.guru/complaints

Let’s wait for 1-2 days because yesterday soon after my post/comment here my lice chat button was worked normally and i chat with support and finally my account is fully verified ( they were pretty sure this time, i was told a couple of times) lets see if they will accept my withdraw from today in 1-2 days . Thanks

Sure, let us know how it develops 🙂

Hi guys. i' m exploring this casino., requesting withdrawal via interac and they are asking me to mandatory make another deposit via interac in order to have the right to withdrawal. their T&C do not mention nothing related to this issue. I request them to escalate this issue and the reply was the same. Identity fully verified from my end. Should i Open a complaint ?

Well at the end i had to use the responsible gambling card. requested my account to be closed and they sent me the funds via interac as i requested before.

My review about this casino will be simple with some mix experiences.

Usually in most online casinos, they have mentioned in their terms that deposits and withdrawals have to be made with the same payment method. Right?

So which payment method did you use to deposit?

We, of course, thank you for this contribution of yours as well. I believe that our users will find it interesting.

I deposited but I can't find the name of the beneficiary and the time of the transfer doesn't match and they don't tell me the name of the bank. I had made many on that day, same amount, on various sites. Now they closed my account and continue to ask me for the screenshot....but Revolut doesn't allow it...I sent them photos and documents and they continue to ask me...the answers always after a week....never seen such a mess..in over 200 where I registered...

I paid with a credit card, but the bank that issued the card does not allow refunds to it. As a result, I was required to use Interac or a bank account for a wire transfer instead. Previously, I made the mistake of using a wire transfer with another casino and ended up being charged a $15 fee