StayCasino - general discussion (page 2)

3 years ago by sunnyblack19

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4,130 views 21 replies |

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Romi

Community & Complaints Administrator

Nihu888

1 week ago

OriginalTranslation

I deposited but I can't find the name of the beneficiary and the time of the transfer doesn't match and they don't tell me the name of the bank. I had made many on that day, same amount, on various sites. Now they closed my account and continue to ask me for the screenshot....but Revolut doesn't allow it...I sent them photos and documents and they continue to ask me...the answers always after a week....never seen such a mess..in over 200 where I registered...

Automatic translation:

1 week ago

What about if you look in your game log where the times of your activity are visible and you can find the exact time you made the deposit? Will that help, perhaps? Or you've done it already and it didn't help?🤔

Romi

Community & Complaints Administrator

petitgamer

1 week ago

I paid with a credit card, but the bank that issued the card does not allow refunds to it. As a result, I was required to use Interac or a bank account for a wire transfer instead. Previously, I made the mistake of using a wire transfer with another casino and ended up being charged a $15 fee

1 week ago

Yeah, understand.

Do they have the information about fees included on their website, or it depends on the payment provider?