HomeForumCasinosStayCasino - general discussion

StayCasino - general discussion (page 2)

 by sunnyblack19
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5,046 views 36 replies |
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I deposited but I can't find the name of the beneficiary and the time of the transfer doesn't match and they don't tell me the name of the bank. I had made many on that day, same amount, on various sites. Now they closed my account and continue to ask me for the screenshot....but Revolut doesn't allow it...I sent them photos and documents and they continue to ask me...the answers always after a week....never seen such a mess..in over 200 where I registered...

Automatic translation:

What about if you look in your game log where the times of your activity are visible and you can find the exact time you made the deposit? Will that help, perhaps? Or you've done it already and it didn't help?🤔


I paid with a credit card, but the bank that issued the card does not allow refunds to it. As a result, I was required to use Interac or a bank account for a wire transfer instead. Previously, I made the mistake of using a wire transfer with another casino and ended up being charged a $15 fee

Yeah, understand.

Do they have the information about fees included on their website, or it depends on the payment provider?

Hey! I've been trying to get a payout from Staycasino for about two weeks now. I've uploaded my documents countless times and received confirmation in the chat that all documents have been approved. I ask in the chat every day and am always put off and asked for time. What can I do?

Automatic translation:
Mojo

Hello, since you're in this situation and it's been more than two weeks, I would probably go ahead and lodge a complaint here. ⬅️

That's exactly the time we give casinos, so they should be able to resolve it. If you are verified and therefore just waiting for a withdrawal then they should at least be able to tell you where the problem might be. 

So they didn't tell you anything? Did they reject your withdrawal or is it still there as pending? 

Jaro

Still pending, has been rejected many times, so new documents have been submitted time and time again. Last withdrawal request was only 4 days ago - ah, rejected again this evening.

Edited by author
Automatic translation:
Mojo

Was the verification process finished, though?

If not, that could be the reason for canceling your request, I believe.

Maybe you should really file your complaint as Jaro suggested, so our team can look into all this and hopefully help you out.

What do you say?


Today I sent another bank statement with a payment, but I think I should file a complaint. I have now received the answer that this was not necessary.

Edited by author
Automatic translation:

I've now asked again . Verification has been completed. I was also told that it's not the casino's fault, but that they don't know what the problem is (see screen). file

Automatic translation:
Mojo

If you have passed the verification successfully, that is a good thing and I hope the casino will find out and solve what can be a problem with the rejections.

If you find out too, feel free to let me know.

Yesterday I received an email saying that the payout had been cancelled due to technical difficulties with the payment service provider. They said they would look into a solution. Since the money was credited back to my player account, I requested the payout again...

Automatic translation:
Mojo

Thanks for the update. 

I don't know if it will exactly help if they have technical problems but we'll see. Did you try to ask them if they have a problem with withdrawals in general or just with the payment method you are trying to use? 🤔

I've now asked the casino whether it would be better to withdraw the money using a different payment service provider. Unfortunately, I've already read a review of them where withdrawals are held back due to problems with the payment service provider. It would be great if you could offer other options, I think my request will be canceled again. I'm starting to despair.

Automatic translation:
Mojo

So wait for an answer and see what they tell you. 

In the meantime, the complaint has progressed to the stage where we have contacted the casino, so it would be good if they clarified and updated the situation. 

So we'll see.

News regarding my payout.


You write that I can only pay out via bank transfer for now, because there are "technical difficulties" here.


--------------------


Just received another update:


I looked in the casino and there is no rejection to be seen yet. I have now cancelled the withdrawal and requested a withdrawal via bank transfer. At first it said something about SEPA-Mifinity withdrawal. I cancelled it because I don't have a Mifinity account. Can I still have it paid out directly to my bank account? Then I tried the next bank transfer and it said wire withdrawal. I don't have an account there either. Will it go directly to my bank account that way too?

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Feedback from Staycasinochat:

"I have to deposit money again, via another method such as instant transfer, in order to then have it paid out to me again.


So now I have to deposit money again, then withdraw it again straight away and it will go directly into my bank account, or first into a Mifinity account?


I don't want to create a Mifinity account just to deposit and then withdraw money again via Mifinity. I'll probably have to verify myself again with Mifinity to transfer the money to my bank account. I've made another withdrawal using my deposit method.



Edited by author
Automatic translation:
Romi

Sorry but this recession was referring to iwild casino...which I still haven't solved.

I don't know how it ended up here...stay casino is very serious...together with its twin richard casino excellent games and very fast withdrawals..highly recommended...I apologize again for the recession that it ended up here...it was referring to iwild casino and its twin snatch casino..worst ever both support and kyc...stay away.

Automatic translation:

Sorry but this recession was referring to iwild casino...which I still haven't solved.

I don't know how it ended up here...stay casino is very serious...together with its twin richard casino excellent games and very fast withdrawals..highly recommended...I apologize again for the recession that it ended up here...it was referring to iwild casino and its twin snatch casino..worst ever both support and kyc...stay away.

Automatic translation:

Thank you for the explanation.

If you wish to write some updates regarding iwild, please do so here.👈

News regarding my payout.


You write that I can only pay out via bank transfer for now, because there are "technical difficulties" here.


--------------------


Just received another update:


I looked in the casino and there is no rejection to be seen yet. I have now cancelled the withdrawal and requested a withdrawal via bank transfer. At first it said something about SEPA-Mifinity withdrawal. I cancelled it because I don't have a Mifinity account. Can I still have it paid out directly to my bank account? Then I tried the next bank transfer and it said wire withdrawal. I don't have an account there either. Will it go directly to my bank account that way too?

------------------------

Feedback from Staycasinochat:

"I have to deposit money again, via another method such as instant transfer, in order to then have it paid out to me again.


So now I have to deposit money again, then withdraw it again straight away and it will go directly into my bank account, or first into a Mifinity account?


I don't want to create a Mifinity account just to deposit and then withdraw money again via Mifinity. I'll probably have to verify myself again with Mifinity to transfer the money to my bank account. I've made another withdrawal using my deposit method.



Automatic translation:

Apparently, the casino is telling you that if you want to withdraw by a certain method and you haven't deposited by that method, you will have to make the deposit. Obviously, based on what you say, you have more options, but if they specifically recommended one, I would probably agree and do it using that one.

So did he tell you the best thing to do would be to use Mifinity?

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