StayCasino - general discussion (page 2)

What about if you look in your game log where the times of your activity are visible and you can find the exact time you made the deposit? Will that help, perhaps? Or you've done it already and it didn't help?🤔

Yeah, understand.

Do they have the information about fees included on their website, or it depends on the payment provider?

Hey! I've been trying to get a payout from Staycasino for about two weeks now. I've uploaded my documents countless times and received confirmation in the chat that all documents have been approved. I ask in the chat every day and am always put off and asked for time. What can I do?

Hello, since you're in this situation and it's been more than two weeks, I would probably go ahead and lodge a complaint here. ⬅️

That's exactly the time we give casinos, so they should be able to resolve it. If you are verified and therefore just waiting for a withdrawal then they should at least be able to tell you where the problem might be. 

So they didn't tell you anything? Did they reject your withdrawal or is it still there as pending? 

Still pending, has been rejected many times, so new documents have been submitted time and time again. Last withdrawal request was only 4 days ago - ah, rejected again this evening.

Was the verification process finished, though?

If not, that could be the reason for canceling your request, I believe.

Maybe you should really file your complaint as Jaro suggested, so our team can look into all this and hopefully help you out.

What do you say?

Today I sent another bank statement with a payment, but I think I should file a complaint. I have now received the answer that this was not necessary.

I've now asked again . Verification has been completed. I was also told that it's not the casino's fault, but that they don't know what the problem is (see screen).

If you have passed the verification successfully, that is a good thing and I hope the casino will find out and solve what can be a problem with the rejections.

If you find out too, feel free to let me know.

Yesterday I received an email saying that the payout had been cancelled due to technical difficulties with the payment service provider. They said they would look into a solution. Since the money was credited back to my player account, I requested the payout again...

Thanks for the update. 

I don't know if it will exactly help if they have technical problems but we'll see. Did you try to ask them if they have a problem with withdrawals in general or just with the payment method you are trying to use? 🤔

I've now asked the casino whether it would be better to withdraw the money using a different payment service provider. Unfortunately, I've already read a review of them where withdrawals are held back due to problems with the payment service provider. It would be great if you could offer other options, I think my request will be canceled again. I'm starting to despair.

So wait for an answer and see what they tell you. 

In the meantime, the complaint has progressed to the stage where we have contacted the casino, so it would be good if they clarified and updated the situation. 

So we'll see.

News regarding my payout.

You write that I can only pay out via bank transfer for now, because there are "technical difficulties" here.

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Just received another update:

I looked in the casino and there is no rejection to be seen yet. I have now cancelled the withdrawal and requested a withdrawal via bank transfer. At first it said something about SEPA-Mifinity withdrawal. I cancelled it because I don't have a Mifinity account. Can I still have it paid out directly to my bank account? Then I tried the next bank transfer and it said wire withdrawal. I don't have an account there either. Will it go directly to my bank account that way too?

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Feedback from Staycasinochat:

"I have to deposit money again, via another method such as instant transfer, in order to then have it paid out to me again.

So now I have to deposit money again, then withdraw it again straight away and it will go directly into my bank account, or first into a Mifinity account?

I don't want to create a Mifinity account just to deposit and then withdraw money again via Mifinity. I'll probably have to verify myself again with Mifinity to transfer the money to my bank account. I've made another withdrawal using my deposit method.

Sorry but this recession was referring to iwild casino...which I still haven't solved.

I don't know how it ended up here...stay casino is very serious...together with its twin richard casino excellent games and very fast withdrawals..highly recommended...I apologize again for the recession that it ended up here...it was referring to iwild casino and its twin snatch casino..worst ever both support and kyc...stay away.

Thank you for the explanation.

If you wish to write some updates regarding iwild, please do so here.👈

Apparently, the casino is telling you that if you want to withdraw by a certain method and you haven't deposited by that method, you will have to make the deposit. Obviously, based on what you say, you have more options, but if they specifically recommended one, I would probably agree and do it using that one.

So did he tell you the best thing to do would be to use Mifinity?

I think it's about time to delete fake reviews. This casino but also other casinos obviously have fake reviews. 

Hello, we pay a lot of attention to user reviews, so which ones are fake for you? Occasionally a pattern doesn't emerge, but it happens that over time we come across some things and the user reviews are then deleted if we find out they weren't honest. 

However, it's always based on concrete facts. 

So can you tell me what you have noticed?

I think the best example is the Amonbet casino. All reviews are 5 stars, most reviews are from Austrians and Irish. Most of them are people with only one review and you can tell by the way it is written that it is generated by chatgpt. I have also noticed that the casinos with this layout have an astonishing number of 5 star reviews, such as Luckyhunter.