Sportaza Casino - general discussion (page 5)

To be honest, they are the worst, point one, the RTP is unrealistic, you play and play and buy but you only get 5 to 20x at most, you don't get any more than that, you have no chance of winning from the slots and most importantly, they are illegal, every casino has to adhere to the OASIS blocking system, you can still sign up and gamble away money at Sportaza even though you have a block which is there to protect players, as soon as you request a refund you are simply blocked, there are two options, either a legal casino means stopping the Oasis block and being illegal which is even worse, I advise against playing with them, they just want to rip people off and you have to take legal action against them and go to court to get your money back.

I think it would be good to follow your complaint regarding this matter. Every one is free to do so here 👈

If I understood that correctly, you are convinced the casino closed your account due to a self-exclusion request done by OASIS just by banning you?

I just hope it is a poor translation. In any case, may I know where you informed the casino about your addiction, please? Was it before or after you deposited?

Very simple and briefly summarized, it is that players who are addicted apply for the OASIS block, and if you are blocked via Oasis, you should not have the opportunity to gamble, the online casinos have to abide by the rules, and from the looks of things a casino like Sportaza has no license in Germany, which means illegal, or they have a license but do not adhere to the Oasis blocking system, and as a player who wants to protect himself from this kind of thing, I demand that you abide by the rules, you have the right to reclaim the money lost from illegal casinos and that is exactly what I mean, because it will work through legal proceedings, but I want to give them a chance first before we take legal action

Hello, I feared it would come to this point eventually...

Well, many players tend to think once they self-exclude through certain tools, all online casinos are immediately informed about that and will no longer allow those players to play. Sadly, the truth is very complicated. I tried to find out more details about which casinos may be included in the OASIS system but was not lucky.

The thing is that the offshore companies, and you said that yourself, do not cooperate with your local authority; thus, they are not aware of the blocks until you inform the support.

Quoting from our own problem gambling program:

"There are currently two basic levels of self-exclusion:

Single-operator level: Typically, when self-excluding in an online casino, the self-exclusion does not extend to other operators. This creates a problem: self-excluded players can freely access and play at other casino websites, bringing the overall effectiveness of such self-exclusion schemes into question. The Global Self-Exclusion System (GSES) was created to offer a solution that eliminates this problem.

Nationwide/license-wide level: Some countries and online gambling regulators, such as the UK, Sweden, or the Netherlands, operate wider self-exclusion schemes, which require their licensees (operators) to be part of nationwide (license-wide) self-exclusion schemes. These allow players to self-exclude from all casinos licensed in a specific country or by a specific regulator at once, creating a better level of protection."

https://casinoguru-en.com/global-self-exclusion-initiative/assistance-tool 👈

Here come my questions:

"may I know where you informed the casino about your addiction, please? Was it before or after you deposited?"

I can only imagine how difficult this whole situation must be.

This was of course after my deposit, everyone who is searching is always trying to find loopholes in order to play and these loopholes must not exist.

And that was my problem that I was allowed to register with Sportaza despite the Oasis ban and as a result I suffered damage again because I gambled away money.

and my lawyer told me that sites that don't have a license in Germany are forced to refund losses because they are operating illegally. But he said that the whole thing has to be clarified with the operator, i.e. the casino, before he files a lawsuit and that's what I'm trying to do now.

In this case, if you deposit first and then ask the casino for self-exclusion, the casino couldn't know that you have gambling issues and therefore couldn't be able to stop you from deposing.

Do you get what I mean?

Unfortunately, it is really impossible for them to predict something like this.

Let's leave it to our complaint team, though, and see how they could help you in this situation. Don't get any bad conclusions for now, please. 🙏

It's not about whether the casinos know it or not, it's about the fact that the casinos in Germany have to have licenses and if that's not the case then they have to refund the deposits of a German player because they are operating illegally, and if they are supposed to be legal and have licenses in Germany then they have to stick to the Oasis blocking system and I think Sportaza is an illegal casino that cannot be played from Germany 😉

In the end, if they refund my money, I will certainly not draw the wrong conclusions, unless they do nothing, then they will be sued, there is no other option

wait and see

Actually, when it comes to the current state of self-exclusion, it is about that: as long as you play outside the German jurisdiction, you won't be protected by OASIS. This is what I was trying to bring to your attention. It is almost the same as expecting German standards from products bought off shore through eBay coming from another country.

I imagine this question won't be pretty nice, but may I know whether you consider this casino to be "illegal" at the time you made the deposit? My point is, Why don't you stick with the GGL-licensed sites if you now call the offshore casino responsible for being illegal to you?

Allthough I guess it is fair to say that attroneys always tend to approach the matter a bit differently than us.

I hope you understand the matter is not that easy to address, and I understand where your expectations and opinions come from, but your choices were actually yours; is that so?

Let's just try to help you understand this topic better to also help you be better protected next time.

Well, I don't think we'll get any further, and since it's a casino abroad and doesn't have a license, they won't just do what I'm asking, and the answer to your question is: no, I didn't know the site was illegal, the site is run by a German streamer who actually only buys sites that have a license in Germany. But as I said, I think it's a shame that people who are addicted always have the opportunity to play, because such casinos always let players from Germany register, even though they know they don't have a license, there are many sites that don't have a license in Germany, but they don't let players from Germany register because they know that this is illegal 👍 In the end, I won't spend much time arguing about 1803 euros, but I will advise everyone not to play at such casinos, because every player must know that these are illegal casinos that don't care at all about German laws.

Oh, you got there through the streamer, I see.

Well, I agree with you that the current situation of self-exclusion is very far from being in its ideal state. At least you now know how it really works and what to expect, despite the fact that I can only guess whether it will be beneficial to you or not. I would also like to remind you of the possibility of using the SEAT.

Since I firmly believe the combination of its functionalities may help you stay away even from some off-shore casinos. It's certainly better than nothing. If your interested, the tool is still there: https://casinoguru-en.com/global-self-exclusion-initiative/assistance-tool 👈

I submitted a review for these people but I can't see it. I also submitted a deposit on Sunday that arrived on Monday the following week. A disgrace never seen before!. Their intent is to make you lose patience so that you revoke it and play it again losing!!!., avoid registering on sites like these that make payment withdrawal 3/5 working days ... they are a gang of thieves.

Hello, your review has already been approved, so you should see it. 

As for the withdrawal, do you feel 3-5 days is too much? I think there are many casinos where it takes much longer. Of course it's always good to know the reason why it's happening. Did you ask the casino if this is a problem?

It should be instant, or at least the second day!! That's what I think.

Then you'd probably be disappointed at most casinos because I don't think it's quite standard to get your money so quickly. Do you play in any casinos where this is the case?

Good morning...I've been waiting since 27/02/2025 for my withdrawal of 400 euros from the sportaza casino...in the live chat, the only thing they tell me every time is that I have to be patient and that there is a workload and they don't know when it will be completed since they don't belong to the financial department...they told me to send an email..I sent it but I never received a response...the conclusions are yours.

I appreciate the casino it's fair enough to admit the delay due to workload. It is not as usual as one may think. Answering every email concerning delay costs employees a certain amount of time, so I think it may be sort of an explanation.

If nothing changes in the meantime, would you mind giving us an update the following week?

Just in case you could use some help later on. Of course I hope that won't be neccessary.

Hi, I won €6,700 at Casino Sportaza! I was always losing all my money, but yesterday I finally won! When I won the money, I went to make a withdrawal and found that I can only withdraw €500 because I'm level 1! I've never seen anything like this in any casino in my life! Well, they tell me I have to withdraw €500 and that it takes 4 days to process and weekends don't count! I have an additional €6,200 to cash out. All I see online is bad reviews about this casino, and that they don't pay and that they'll end up closing your account! I'm really scared because I invested a lot of money in this casino, and now I don't know if I'm going to get my money back! Can anyone help me? Thanks!

Let me congratulate you on your winnings first of all.

As I can see from the casino review, they have a limit of €500 a day and €7000 a month.

So, please, if you see that the withdrawal of your money is really taking way too long, let us know, and we will try to intervene, for sure.

How is your first withdrawal now, though?

Sportaza has permanently closed my account, saying it is suspicious with a balance of €7000. What exactly is happening, guys? Is it possible? This is tragic to say the least! What can happen now??

Hello, what didn't they like about your account, please, did they tell you the reason why they closed your account? Did you play any slots or bet on sports here? Was it necessary to verify or not?

Try to say a little more so we know what could have happened.