has permanently closed my account saying that I contacted them to close it with a balance of 7000€. That I or anyone would close their account on their own with a balance in it? I asked them to send me the recording of our conversation since everything is recorded to see if I sent it. Nothing like that ever happened! I went in to play and suddenly they wouldn't let me in. And now they don't even answer
Aha, it's starting to pick up fallout I'd say. If you didn't ask for anything like that and the casino stands by that view, then I'd file a complaint with us, because that's the word against the word. Our team will try to investigate the whole situation.
Are you in?
yes of course! Because their support is no longer answering my emails
Well then, give me an update when you have some relevant info.
I hope it will turn out well in the end. ☘️
They no longer respond to my emails, they have stopped. Will you investigate this or should I proceed according to the law?
The fact that they don't reply to emails is annoying, but you have to let us investigate the situation. You have a timer in your complaint, so I would stick to that. We can't force the casino to answer you but if you decided to go through the law, I think it would still take a long time. So try to wait and see what our team finds out and how it turns out and then I would resort to a lawyer and all that.
perfect. Thank you
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