Sportaza Casino - general discussion

If you want to discuss anything related to Sportaza Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi I won a bet of 500 and they say that you can only withdraw if you make a deposit of the same amount that doesn't exist.

I already heard about this condition in a different casino, but I think it's strange. There's a very common rule that when you use a no deposit bonus and you win, you need to make a minimum deposit using any payment method. It's because you need to have at least one payment method registered in the casino's system so they can send you the winnings using the method.

Depositing the same amount shouldn't be necessary . Especially if they try to force you to wager the deposited amount due to anti money-laundering rules.

Bad casino.

No free spins

no winnings from the slots

Isn't it more about the game that you play than about the casino?

About sportaza, it's very scam casino ever seen,

I withdraw after 8 days it say ur withdraw has ben canceled, very bad kyc service it not working on withdraw,

This casino just steal ur money, I have complaints, and I send email to curacaw government,

Hello, do you know you can write your own user review about Sportaza? 🙂 You can do it here.

Hi.

I have the same problem.

How can I complain about this casino?

They keep cancelling my withdrawal even though its the same method as I deposited with.. Looks like a total scam.. How are they allowed to operate..

Hello,

would you care to describe what has happened, please?

Have you already passed KYC?

If you feel like you need help, you can submit the complaint here.

I have often reloaded and played on sportaza casino.

Unfortunately I have only withdrawn once.

On December 7th with the wild chash 50 game with free games I had won 30 euros but it was never credited to me.

I immediately reported, sent all the screenshots of the winnings, did everything possible, but every time they tell me they are evaluating my situation.

A month for 30 euros? I know they are few but now it's a matter of principle 🤬🤬🤬

Hi there,

so this evaluation is taking over a month?

Do you even know whether your account has been already verified? Are you in touch with the casino?

I think that now it's the right time to submit a complaint, you can read about what it takes right here, and submit the complaint by clicking this link.

I hope the complaint team will help not only with the principle 🤞

Yes..my account has been verified because I have already withdrawn..

Hi there,

smaller sums can be withdrawn even without full verification, furthermore, you may be asked to verify yourself again if the initial verification took place far in the past - that's why I ask. Thank you for this update.

So what about the complaint I suggested? Have not seen any yet, so I think you should submit one, otherwise, we can't try to help.

Please consider it.

I had my account closed by the Sportaza ADMs for no reason at all, my balance was 8 thousand reais but when I asked for the first withdrawal they asked for document verification (which lasted almost 15 diss) and when everything was right and verified, to my surprise I had the account closed. I sent several emails

and they didn't even answer me. I don't recommend it to anyone.sportasa steals your money

Hello,

Now that the complaint has been submitted it would be good to update Petronela so she can progress further with the issue. To do that, tap or click this link.

We believe casinos should be able to inform players why the winnings are voided - at least. In case (not saying this is just the case) the player has made some mistakes, he or she should be provided with some explanation to avoid the same mistake in the future.

I hope we will find out what seems to be wrong.

Hello I have been trying to verify my account since 04/27/2023 but nothing they do not respond to emails and never accept documents they always make excuses I don't know how to do it please help me withdraw my winnings.

Hello.

As I found out, you are familiar with the complaint option. Well, I would do that again.

Use this link to create another complaint. I wish you luck!🤞🤞🤞

Cassiano takes a long time to verify, not to mention there are a lot of problems on the website, I've been trying to make a withdrawal for almost a month, but Cassiano makes it difficult...

Hi, so just to make sure, that means you still haven't managed to get the money out yes ? 

What reason did the casino give you for not being able to withdraw for a month ? Has your account verification been successfully completed or not yet ? 

Anyway, I would recommend to file a complaint here on this link because we give casinos 14 days to resolve withdrawal or KYC process and a month is quite a lot in my opinion.

If you need information about what you can expect from a complaint you can read more about it in this guide. ⬅️

Let me know how you decide. I'll be waiting.