THIS HOUSE DOESN'T PAY, I'VE BEEN TRYING TO GET PAID SINCE 07/18/2024 AND NOTHING. ABSURD! THEY ALWAYS MAKE EXCUSES AND ASK YOU TO CANCEL THE WITHDRAWAL AND CHANGE THE MEANS OF WITHDRAWAL AND THEY DON'T PAY ! DO NOT DEPOSIT
Hello,
You have every right, in my opinion, to be upset with the casino. It will soon be a month from now, which must be really difficult for you! I noticed that you tried to file a complaint, but unfortunately, it was incredibly vague about the problem you were having at the casino.
It is advisable that you go through the same procedure again, elaborating on what transpired. Simply put, describe the circumstances. The more details you add, the better.
It would be unfortunate to be left without assistance simply for failing to supply essential details. Don't you tink?
THE HOUSE SIMPLY DOESN'T PAY, AND THEY MAKE UP THE EXCUSE THAT THERE'S A PROBLEM WITH THE PAYMENT METHOD.... THEN THEY TELL YOU TO CANCEL AND WITHDRAW IN ANOTHER WAY AND THE SAME THING HAPPENS!
This is exactly what I wanted to tell you to try another method if possible, but I see that it has had no success. Did you ask the casino what alternative you should use to make it work ? I would probably try that.
If that doesn't work either, our team will try to step in and help you. I'm hoping it will work out in the end, although I don't want to make any promises.
I'll keep my fingers crossed. 🤞
I've tried all of this and so far nothing, that's why I'm trying to turn to you... if you can help me I'll be very grateful!
Of course, we will gladly help you. Could you kindly answer all the questions Veronika has asked you?
That's the best you can do to get a proper response. Make sure she knows every details, please.
Thank you, I really hope this struggle will end soon in the best way possible!
I have been waiting for a withdrawal for a week even though I was told it would take between 3 and 5 business days. 7 days had passed and they gave me excuses about a long list of withdrawals. I find it shameful that they play with people's money like this but I am not going to sit still. I am thinking of filing an official complaint on the government ministry's website in the gaming regulation department and on the other hand I am going to go to the police to report them so that they open an investigation through the gambling crime squad. This cannot be allowed. If anyone writes to me, I am all ears.
It is nothing unusual that an online casino could experience an overload with withdrawals, to tell you the truth.
The important think is for them to pay at the end. So, try to be a bit patient, and let us know how it goes. If the 14 day time frame passes and you still won't have your money, our complaint team will look into it, if you wish.
Just also bear in mind that weekends don't count. Usually they don't proceed with payments, you know.
The complaint is that I am going to the police to basically report it. Today there are 5 BUSINESS days and I am missing a withdrawal that has not been processed. They are playing with your money.
They just closed my account and kept my €500. I urgently request your help please.
I beg for top priority and help with this issue. They have closed my account and kept my money.
I'm sorry to hear that. I assume they didn't provide you with any reason for the account closure? In that case, I recommend you submitting a complaint on our website so our team can start dealing with it.
Perfect Daniel, I'll get to it.
No, they still haven't paid me.
Okay then, let's see how our team will go.
I wrote to Tomás a couple of days ago and sent him all the documentation but he hasn't told me anything.
You know, our specialists usually deal with dozens of complaints at the same time. Hence, we've developed the timers so the player can see how much time is left for the next complaint phase.
I imagine it's not very comfortable, but I'd like to assure you all complaint specialists are doing their best to address each complaint with no avoidable delay. Try to hold on, please.
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