SpinsUp Casino - general discussion (page 2)

700 usd in the Holycorn lady group, which I didn't receive, the group must be going through difficulties

Well, it wasn't the best idea and I'm sorry you lost in the end. It would have been best if nothing like that had happened, but I know from other players' experience that sometimes it's not so fast in casinos and you have to be patient. If sometimes you don't make it, then I guess it often ends up like that. 

I'm sorry. 😥

..sometimes it's not so fast in casinos and you have to be patient.

The sad thing is, there's absolutely no reason it has to take so long.

There are a few casinos that have nearly instant payouts. From the time I hit the withdrawal button, I can have the money in my account within 5 minutes. If places like Novibet and Coolbet can do this, why can't others?

The simple answer is that they can, they just choose not to on the hopes that a player will play it down.

Hi,

I understand what you are saying. The use of what some refer to as a staling tactic is undoubtedly one of the numerous explanations for the delay that I believe exists. However, generalization, in my opinion, also does not contribute to any explanation.

Some casinos are quicker, some are not. It may also change over time. One player would claim the withdrawal was a horror; the other would say I got my payment in 5 minutes.

Thus, we believe providing players with a decent explanation and guidance should be a must for casino support. In the event that the player feels it is necessary, for example, he may attempt to temporarily close the account. This is another aspect I would like to see in casinos as a standard.

Even so, there are moments when it seems like the dalay is an entirely avoidable matter.

Definitely seen better casinos

What didn't you like there, if you don't mind? Your experience might help others to know more about this casino and to avoid possible future issues.😉

Won 2000€ then account deactivated by spinsup

Would you like to provide some more details regarding this, so our team could try to help, perhaps?

I won money on SpinsUp WITHOUT using a bonus on my deposit.

They have assured me that my verification is complete, even though one portion of it (the screenshot of deposit from my bank) still says pending.

They rejected my first withdrawal saying it was $3000 max withdrawal.

They rejected my second withdrawal saying i didnt turnover 3 times my deposit. Apparently i have to do that even though i didnt use a bonus.

They are now refusing to send me my entire game history to check the turnover myself. On the website, they only allow me to see the last 50 transactions. In those transactions, i turned over $203 in 9 minutes. I played for hours, so they are lying to me about not turning over $1500.

Also im reading they are not actually licensed in Australia now? Anyone know what my best method to get my money is? Where to complain?

Please read all the information regarding the maximum withdrawal and the license as well here in the casino review.

Have you checked the wagering requirements in the casino terms? It is not only when you play with a deposit, actually, but due to the AML policy, there usually is some minimum wagering requirement in online casinos.

If you need some help with all this, though, our complaint team could try and investigate the whole matter. All you need to do is to file a complaint here and explain the situation.

Will you go for it?

Hello! I've submitted a complaint to Casinoguru. I'm waiting for confirmation! Thank you and best regards!

Hello, I see the complaint, so from this perspective, we have that covered. I spot something about troubles with wagering, so I hope my colleagues will be able to help you.

Keep us posted, please; I'd like to stay in touch with you.

Hello Radka, yes I have not received any new messages from Casinoguru about my new posts! They have canceled my winnings! And I cannot even withdraw the 50 euros that are in my account that I deposited using the Skrill payment method! Because now the Skrill method has suddenly disappeared from my casino profile! Yesterday I was told in the chat that I would get an answer about Skrill suddenly being missing, but I just don't get any! Dear Radka, I know a lot of casinos, but this one has nice statements, but unfortunately they are lies and not customer-friendly! That is really harmful for players! You can read the same thing with Trustly! Please help me further, thank you and kind regards! As you can see All payments with Skrill!

Me too! This casino is amazing!

Hello, you will have to wait. I told you that the timer indicates when you can expect the next update. Please keep an eye on that.:

Unfortunately, the complaint will not be resolved here on the forum, so all updates must be included in the complaint itself 👈. Please be patient.

There isn't much I can add at this point. All that contraindication information you've got from the casino needs to be cleared out first, I'd say.

Ok, thanks, I understand. Best regards!