Spinrise Casino - general discussion (page 2)

Account still open and I just received 50 free spins yesterday

That's not good at all, for sure.

Same problem.. They don't want to close my account even after I said I had a gambling problem. Wrote a message to Curacao about it no answer yet. Also, I wrote a message to spinrize for a refund because they didn't do anything to block the account and they never answered.

I'm sorry that you experience this problem as well.

Please submit your complaint here, and our team will try to intervene and help you out.

May I ask when exactly you requested the closing of your account due to the gambling issue?

They keep cancelling my withdrawal of $3k and I’m so worried if I’m a victim of this scam casino after reading all the reviews on trustpilot and the same stories of people that never got paid. I have completed all the verification and comply all what they ask for and still I have not received a cents of my winnings.

They even told me to take a photo of myself holding a piece of paper where it says Hi Spinrise and the date which I also did because I wanted to get my money and still put my withdrawal on hold and waiting for almost two weeks now.

Can somebody please help me.

I don’t know any casino who operate like the way they operate and still have a license. If I don’t get my money by this week I don’t care if I spend $50k on lawyers just to put an end of this scam casino!!

They victimised a lot of people here in Australia!!

Hi, am I right in understanding that you are 100% verified? This is necessary in order to withdraw money. Was the main reason why you don't have your money yet that you had to send a photo with the paper? 

If you've been waiting for two weeks, it's good that you've opened a complaint and we'll try to help. I believe it will turn out well.

Yes that is the reason why they have not paid me they want me to send a photo of me holding a piece of paper where it says hi Spinrise so I did.

But until now my withdrawal still on pending status and nothing has been processed. This is clearly a scam. I don’t know any legit casino who operates like this. What a joke. I wonder how in the world they are still operating with a license with all the complaints

Okay, but was the selfie you sent verified and accepted? That's why I'm asking if you're 100% verified. If not, you won't be able to withdraw the money. 

It was accepted and they are saying now to just wait a little longer to be processed. How much longer???

they said they can’t give me a timeframe.. what a joke. I’m just lost for words now.

All sorted and they paid me

Perfect. Sometimes it's important to just wait a little. As I said, it's important to remember that unless you are 100% verified, the casino will not pay you your money. If you successfully complete this process, then it's usually just a matter of time before you get your money.😀

Enjoy your money. 🙂