Spinrise Casino - Player's withdrawal has been delayed.

Withdrawal especially on big wins will never happen. I won $4k and have given everything they ask for verification and went to tell me some stupid excuses that’s there is a queue and process takes 48 hours and even longer 😀😀. I played my winnings down to just $730 and THEY STILL HAVE NOT PAID ME A CENTS. 4 of my friends is member of this casino and ending up playing there winnings down because they never pay.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Ok I will wait a bit and see what happens

They told me if I cancel and withdraw again it will go at the end of the queue again. Which I did cancel and won 3k. I will not cancel and wait for the 3k to get to my bank account. I’m very very concerned about the delay tactic on withdrawing money after reading all the complaints here.

I will keep this complaint going until they pay me the 3k.

this is not resolved and still waiting to get my money which is now $3,000.. I have completed all the verification and comply on all the things they ask for and they have not paid me a cents

Dear Sharoz,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Eventually they paid after a long wait

Dear Sharoz,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru