Spinrise Casino - general discussion (page 3)

Hi there. That makes perfect sense, yes, and it also shows how important it is to start documenting whenever something feels off.

It would be nice to see such hard work to help you get things sorted out!

Just wanna thank the staff for helping me out with this casino. Unfortunately they refused to do the right thing and pay me back the money I spent because they refused to self exclude my account but everyone here was very helpful. I only hope people will look into this absolutely horrible casino and avoid them so they don't get taken advantage of.

Hello, I want to thank you because your efforts helped form the warning currently placed in the review. It says:

"Warning: Self-Exclusion for problem gamblers is severely delayed or impossible

Players with gambling problems are experiencing substantial delays when trying to self-exclude, or finding exclusion almost impossible to implement at this casino."

I know it won't resolve the financial aspect, but you, in my opinion, helped tons of others recognize a potential trap.

Honestly, I don’t really know what to think about this anymore.

The casino barely responds at all, and after two weeks, their only reply — right before the deadline — was basically "we already sent an email on 30th March then."

It honestly feels like they are just keeping the complaint alive artificially without actually addressing anything. No counter-arguments, no explanation, nothing.

And the crazy part is: their own logs, data, and even VIP confirmations all support my side. So it’s not like this is unclear or missing evidence.

At this point, it just looks like a delay tactic to drag this out as long as possible without offering anything or providing any real counter-evidence.

Hello.

I understand your frustration and get your point here.

Please stay patient and hold on there until our complaint team is able to investigate everything thoroughly regarding your case.

You will surely get more answers soon.

Hey,

I’m not giving up yet, but honestly it’s slowly starting to feel like a scam at this point. The evidence is clearly on my side, yet the casino has been "reviewing" the case for more than 5 weeks now with basically no real communication anymore.

They also changed their license recently, and their rating on has dropped to "Very Low" — which might be connected to the license change.

the whole process is taking an extremely long time and so far they don’t seem very cooperative.

Hello. I have to admit that I would not have said that better...

Surely there are a few good reasons why this casino is rated so poorly. 🙁 It is not just the license, though:

https://casino.guru/spinrise-casino-review