Spinarium Casino - general discussion (page 2)

Here's the link you can use to write about your experience at this casino if you wish. We will surely appreciate it.😉👌

Thank you for your feedback.

Stay tuned and best wishes for big winnings.

LOL this must be a joke? Adrenaline pumping Coinflip? And Classic. These are two of their own games, they are not slots more like lottery tickets. The worst thing I have seen at a casino. Why do we even give them a platform?

It's an extremely bad deal for the player. 500% of 30 euros = 150 euros maximum withdrawal? It's a scam. What happens if you get a big win? Cssinot confiscates the player's money? What you write about the casino going bankrupt by giving out more is not true either. Then you're in the wrong industry if you can't pay out legal profits without going bankrupt. Your "exclusive" games are a blast.

A real scam casino! Worst bonus in the entire industry. Worst "exclusive" game that you are forced to convert don bonus into.

"They don't even offer the option to play with the bonus money"

Have you even visited another casino? Of course, you can play for the bonus money. I, who thought 10x the bonus amount was a low limit, you have hara 5x the bonus amount.

@CasinoGuru Why are casinos like this allowed to have s high ranking? It can't come from the players, can it? Is it in your info about max x5 withdrawals on the bonus? About their lousy "exclusive" game that the player is forced to wager the bonus I?

There are many aspects we include in the safety index of every online casino we make a review of.

You can read about it here or on the top of the review of the casino where it is explained.

As you can see, you replied to the post of the casino representative here, so maybe they will get active again and get you more information. Would you like that?

You can also write more about your experience playing at this casino so we can understand what exactly the issue was, except that you didn't like the bonus. That is why we always say to read the terms of every bonus beforehand, so you can decide whether to take it or not.🤷‍♀️

Also, if you have some information that could be fixed on the review of any casino because it's not right or has changed by the time, please do so this way:

You will find the tab at the bottom of every review.

Do not play on spinarium a big scam with ugly fish

Hey, could you please describe more what you encountered in this casino and why you are of this opinion? I'm sure it was nothing pleasant but it would be good to tell you so we know if we can help you.

Will you tell me then?

Won some money and when I was going to withdraw them from my gaming account they blocked me, they said that the information was not verified, something I have never experienced with other gambling companies, that company feels very unserious, I don't know how to access them or my money I won

Agree that it's a big scam with a fake bonus that you trick people with.

Casinoguru, where does your income come from?

when I wanted to withdraw money from my gaming account at Spinarium, they blocked me and said that the information had not been verified, something I had never experienced before, so now there is SEK 15,000 in my account that I cannot access. Damn for Spinarium ugly fish they are ☹️☹️☹️☹️

What information from you has not been verified? Did the casino ask you to send documents for verification or not? Did you try to send them an e-mail?

Obviously a little more information is needed because this is a shortage and I don't really know if what I'm describing is happening or something else.

Hi 🙂 the supporters at Spinarium helped me fill out the document for verification and it would take 3 days to get it done. The next time I was going to go in and play, a page came up saying that I am banned and would contact support for more information and I did so and asked why it was like that but didn't get any good answers from them, not a real answer to my questions, a lot strange because support filled in the document for the verification

Well then, I'm glad they tried to help you with it, that's a good sign. So the three days haven't passed yet, or have they? You have to be verified to withdraw money, so maybe that's why they blocked your account until that happens.

Be sure to try to communicate with them how you are in your situation and watch your emails to let me know you have been verified. 

We give casinos 14 days to complete this process and if nothing happens, then by all means get in touch and we will try to assist you. 

Do you think you can handle it? 🙂

The three days have passed, and I got a reply that the verification didn't go through as I wrote before, so I didn't get any answers why to my questions. It feels weird why it didn't go through because I haven't done anything wrong

Your profile and documents failed the verification, which led to the decision of the risk manager to terminate the cooperation with you. Your identity does not match the documents.

it's from the supporters

😉

November 26

I don't know what happened, I can't get into the page

Hello. Your account is currently closed. The account failed the verification procedure. That means you won't be able to use it anymore.

Why??

Account failed verification. That's all the information I can give. The rest of the information about the verification process is confidential.

the money that is in the game account how do I get it ☹️

It is not possible to deposit or withdraw to/from blocked accounts.

This sounds like a scam

We don't do things like that.

Why block accounts for no reason?????

What happens now

As I mentioned before the reason for the account ban - failed verification.

From this moment, unfortunately, you will not be able to use the website and the account in particular.

Would like to know why the verification failed

was it because I won a few kroner

For now, this is all the information I can give you.

More information coming ??

Have played some casino but haven't been out for this anywhere, hope there will be more information

For now, this is all the information I can give you, as I do not have more detailed information on this matter.

Ok hope it works out

Me too😊

👍🏻

👍

It was you who helped me with the verification

Unfortunately, the verification of documents is carried out by a specialized department and not by me, I just transfer your documents to them.

Okay

👍

Would like you to contact the department and hear what was wrong with the documents you sent, a reply is the least you can ask for. Feels more and more that you have deceived me

I received a response that your account failed the verification procedure, so your account was blocked with no option to unblock.

😀 why didn't it make it what was wrong

will take this further so you know because you have blown me out of SEK 15,000

Bad answers to my questions but I understand why

Unfortunately this is all I know, your documents have not been verified.

Doesn't understand anything, doesn't get good answers

Why do you have to get an answer when they block me and blow me for SEK 15,000 that was in my gambling account

Want an answer why it hasn't been verified

The account has not been verified. This is all the information I can provide. Other information about the verification process is confidential.

Incredible

The 15,000 thousand I had in the account, where are they going??????

a big scam site is what you guys are fy fa…. For you, but I'm not going to stay here

Your balance will remain untouched because your account has been blocked.

Doesn't help me because I can't access it

We'll see where it ends

I apologize, maybe because of the translation, but I didn't understand your message, can you rephrase your question somehow?

where is my money

Don't think you're writing from a translator too correct for that

That you block me without any grounds is ok but that you take my money is not ok

I understand you, but you were blocked because your documents were not verified.

Why didn't they do it, an answer please

If they haven't passed the verification, so be it, I can't give you more information due to confidentiality.

Bullshit is what it is

SAD EVERYTHING BUT I WILL GET BACK WHEN I GOT MORE INFORMATION ABOUT WHAT TO DO BECAUSE THIS IS THE ROOT OF THE ROTTENEST

Of course, as you wish, but unfortunately our answer will not change, because your documents have not been verified.

November 27

Why can't you answer that my documents have not been verified

I apologize for the delay, I translated the correspondence to understand what was discussed.

As far as I can see, your account is blocked because it failed the verification. We gave your feedback to the manager, but there have been no changes to this decision. If any new information becomes available, we will notify you.

🥴

Didn't get an answer to my question why it didn't pass the verification??????

I see that the customer service agent has already informed you that this information is confidential.

No, I have not received any information

Your profile and documents failed the verification, which led to the risk manager deciding to terminate the cooperation with you. Your identity does not match the documents.

Please read the terms of use of the service on the website. We have the right to terminate the cooperation with the user at any time.

Bullshit

send my 15000 thousand that is in the account because it is theft

Meandering all the time, I haven't done anything wrong, everything has been filled in correctly

Your documents and account failed the review. Please read the terms of use of the service. If the account is blocked, the balance is also frozen.

Absolutely incredible☹️

Unfortunately, the support team will not be able to help you. This is a risk manager's

👌

1d ago.

This is between me and support mvh christer

Hi there!

Sadly to say, when someone, for some reason, fails to pass the verification and also the casino staff is pretty confident, they have little wish for the customer to remain, it may end with the account block.

Needless to say, from the player's perspective, it is just an awful turn of events, and I would personally vote for a polite email explaining the vhole situation to each player, his active balance included.

If I may speculate a bit, the casino's risk team suspected you from fraund and through the verification this suspicion was confirmed.

Well, if you believe the casino has made a mistake I would suggest submitting the complaint, but I'm quite sure they would not have you back as a customer. 🙁

Well, these situations are usualy wery ackward...

How do you feel about it?

I think it's too damned I haven't done anything wrong and I don't know why they believe in fraud. Very disappointed ☹️