Spinanga Casino - general discussion (page 30)

Hi, I see you've been waiting for a week, which I would say is not a long time, but I know that in a casino it can sometimes take longer, especially in this one, based on what the players have written here. 

Anyway, was it necessary for you to verify or not ? Did you play with or without the bonus ? 

Let me know.

Good morning, today is 10 working days. No bonus and after many deposits. They didn't ask me to verify..

Thank you for your reply. You still don't have your money and nothing has changed ? Did the casino tell you anything new ? I'd probably think about filing a complaint if I were you. 

Spinanga hasn't paid me in over 10 days, how do I get them to at least pay attention to me, they've even blocked my chat.

Hi, did they tell you why it's taking them over a week ? I think the reason would be good because no player wants to be left without an answer that will at least calm them down a bit. 

However, we give the casinos 14 days to sort out everything that needs to be done about your money and send it, if they don't, you can contact us and we will try to help. 

Let me ask you one more question please, are you already verified and is this your first withdrawal ? 

I know that the casino eventually pays players but it takes them about 2 weeks. 

So let me know.

Good evening to you. I have made a withdrawal on spinanga and I am on the 5th working day and it still says processing! He doesn't want identification. Classic. I'm sure you know them. And also they keep telling me to wait ……

Hi, I see you are not the only player who has this situation. I would recommend to be a bit patient as the casino usually pays out the money to the players but sometimes it can be a longer process. We give casinos 14 days to pay players, even though I know it's not the most pleasant thing to deal with. If no verification is needed then it's fine and you just have to wait. If nothing changes in that time, you can reach out and we will try to help. 

You think you can handle it? 

Spinanga casino I have made 2 withdrawal requests one 11/08 the other 13/08 and still nothing.

The answer every days itself, we apologize for the delay, you will receive an email from the finance department as soon as the processing is complete.

Unacceptable

Hello.

Frankly, you're not the only one it seems. 🙁

It might be best to give you some time to read through this thread and take note of what has already been said.

Make sure to replay in your associated complaint, please. Forum will wait, complaint matters the most, I'd say.

They are tragic

Still waiting

I see you are getting to the 14 day mark, I'd probably be slow to think about complaining. What about you? You haven't learned anything new about your withdrawal ? 

Yes. Not to worry. That they are in the last stage and these…. Nothing more...

It probably wouldn't be enough for me, so if you decide to file a complaint let me know. Although I know that the casino pays out the players but it takes them longer and usually around 2 weeks according to what I observe from other players. 

We will see what happens next.

Today marks exactly two weeks. What should I do?????

So, your withdrawal is still not approved? And your account is verified, right?

I would probably really suggest filing a complaint here with our team. If you're in, here's the link for you.

Please make sure to keep us updated.

My account doesn't need authentication as far as I'm told. And yes it is not approved!

Hi there, and thank you for submitting the complaint. In my opinion, for the time being at least, this is the best you could have done. Even though the process may take some time to progress a bit further, our devoted specialists will try to help out getting the money. To be straight with you though, if the casino is in delay just because they can't keep up with the requests, I think there's not much to be done to change that. Still, in such delays, getting paid is usually a matter of time. At least, I hope so!

Every day they tell me it's only a matter of time. That the volume of withdrawals is high, etc. Don't worry, there is no problem. And just waiting...

Good evening! I was just texted that my withdrawal was complete and to wait 3 business days for it to go into my account. Whenever the issue is resolved! Thanks so much for everything!