Snatch Casino - general discussion (page 33)

It’s clear you’re frustrated, and to some extent, rightly so. This casino's situation is serious, and we've made it clear that their behavior is unacceptable. But blaming us for their actions isn’t fair.

Casino Guru doesn’t operate this casino. We don’t hold player funds. What we do is monitor patterns, update safety ratings, issue warning labels, and spend real time helping players through our complaints system. All of that has happened.

You keep circling back to the rating, but let’s be honest here, the community did have the information. There were red flags in user reviews, forum discussions, and the complaints section. When a casino changes direction and stops following its own rules, it’s not something they announce to the world. It’s a deliberate shift, and usually a quiet one. We can only react once the evidence becomes visible—and we did.

The rest is to our betters, and no one of us can change that—including you. I'm not saying you're wrong, but facing the same posts every day is really demanding. Running in circles, don't you think? I do.

You also chose to close a complaint against another casino from the same group, calling us "incompetent." It's your choice, but if you don't want to engage with our process, what do you want us to do?

What do you think will be achieved by repeating the same accusations over and over? We hear you. We’ve taken action. But feelings of outrage shouldn’t replace facts. If you’re willing to acknowledge the reality of how this works, we’re still here to help. We are caught in a vicious cycle that brings no good.

If I may be that bold, give us a break, please. And the good news: Some players are actually still being paid.

I'm sorry, that's not so true. I asked about this group yesterday. A complaint member confirmed what I also mentioned in Ybets and Immerion threads.

Yet their promises are still a bit struggling for the last couple of days.

The pressure helped. I got my money, unbelievable. Never again in this shitty casino!

Amazing. Really happy for you. I know what it's like to be stalled, delayed and messed with.

Stop giving casinos who do not pay players for 4+ months a 9.1 rating.

There is no discussion that needs to happen here. I think everyone agrees.

We’ve already responded to your concerns. Forum staff doesn’t manage or change the Safety Index. This isn’t the place for repeating the same demand. Thank you for understanding.

My heartfelt congratulations!

I also have an account at this casino, I played with first deposit bonus money, I never understood why the money comes out in its own currency and you have to make a digital wallet for cryptocurrencies so you can withdraw it to your card!

Well, that's a fascinating subject. Could that be because it's the easiest way for the casino since they are not licensed in your country? Since regulations have been tightened up for the last few years, very often we find out that complex delays are actually caused by a lack of working payout routes to certain countries. Just my observation. 🙂

It may be what you say, probably the issue is that I will not prefer it again because it may be a good casino but the withdrawal method is very difficult for me in the case of cedars.

Of course I could be wrong here; it's just that I recall a few operators quietly closing their Greek market this year just because of the regulations "interfering" with the payouts.

Sad to see any complication affecting good casinos.

This is really how Greek casinos are, I don't prefer them! I don't like them very much and I'm not saying this just from my personal point of view, I know many who don't deal with online casinos in Greece! Why aren't the casinos here in Greece good? They're only for betting! I'm from Greece so I know a lot of information on this subject, they have very strict terms and their rtp's are really closed, I don't know what percentage they work at! But betting is really the best

I've always said this stinks.

There are 120+ complaints about the casino and the forum threads are overflowing with complaints.

Casinoguru still has not changed the Safety Index on Snatchcasino.

I lost over 20,000 euros on my withdrawals and I spent around 100 hours in email and chat dialogue.

Disgusting, all of it.

Snach is a great choice! I approve)))

Good to know; I hope other Greek players will benefit from your extensive experiences! 😉

Honesty returned: I do not like my locally licensed casinos either... poor games, less choices, tons of providers missing, poor entertainment.

Well, I'm sorry you played out the money, but I empathize that the casino was very slow in your case. Sadly, and I know what I'm talking about, lowering the Safety Index would possiby risk payouts for other complaining players who have not lost the money. I imagine how that sounds, but nothing is truly just black or white.

In any case, I would also appreciate a lower index too; the casino has obviously been delaying withdrawals in some cases I saw. Yet your situation could not be handled differently.

Well, yes, but what can you do when you play at a casino? You have to adapt to their website and the terms, so everything is good.

For the last couple of months, yes - If you have played at the casino, you really have to accept the situation because there is no one who could access the casino platform from the outside or change the way they pay out. We are trying to stay in touch with their new (affiliate contacts) management or owner to help, at least players with active complaints, but it is like playing chess as far as I can tell. Nothing is good when it comes to their stalling practices.

Good morning, if it's just the delays, okay, I understand that this practice they follow may be due to the fact that there is a wait to pay withdrawals! Because their financial department may be organizing money, documents or money so that the transactions can be made to the player! It may be that in large amounts they are pressured to give them quickly because let's not forget, this is also a business that does not distribute money! But at least when there is a big win, giving them the money even if it is late doesn't matter!

As a player, I also have my complaints when I face such a situation sometimes, but I try to be patient so that I can solve the case and turn to experts like you!