Snatch Casino - general discussion (page 32)

I also assume the money is gone. They haven't even responded to pressure from Casino Guru.

Ive processed a complaint through another forum since casinoguru was allowing them to take 4 months to even get started in all their complaints here.

The other forum is a no bs type of place so I suspect they will get blacklisted and thrown in the rogue pit and it will have a domino effect and casino guru will end up have to blacklist them here and then withiin a few months the casinos will likely shut down.

Did they reply to your complaint in the other Forum? I guess no?

Funny thing is, that they allow players from Germany but request english bank documents, invoices etc. You dont get them in english here. Dumbass Casino.

Very nice

Thank you

That was a good job and this way your customers expect you to react. They wish even more - quick reaction and more strictness for Violators. You have instruments to do. It worked great - I saw the results. They withdraw promptly, I received my money today. Sure that's better than just silently waiting until casino will become so kind to pay your money and mark case as "resolved". Now you are higher and stronger in your customers eyes. That was the goal I was talking about and debating with you.

Thank you.

I am SURE, even the casinos will respect you more if you show your power when Needed.

They still fuck around with my KYC. So nothing changed. I guess they dont care at all.

I guess they will very soon. Wait for it 1-2 working days.

I hope...

Thanks, really.

You know I’ve been going through this with you (and about ten others) for what feels like forever. So yeah, I’m honestly glad to see something finally move. We ran out of patience too, and the casino felt that. That helped.

Pressure can definitely work. But to be fair, there’s not much we as forum admins can do on the forum itself when it’s just us in there, right? What actually made a difference here was the complaints. When players put things clearly and firmly in the complaint process, it puts the pressure on the people who can really change something. And that’s exactly what happened here. The complaint made sense, the tension was there, and the people responsible started looking for a way out.

For now, I’m just glad we’re not seeing the forum full of unpaid cases and that the casino is still , at least as far as I know, responding to complaints submitted through us. Let’s hope it holds.

Thanks again for not giving up on this one.

I still dont get any replies by them and they wont solve my issue😕

The casino is not dealing with complaints at all anywhere. They take maximum 7 days to respond each time leaving each case open for numerous months on end.

This website is basically allowing them to rip people off.

Die Beschwerde endet morgen. Dies kam soeben. Also alles beim alten:

Dear Player

Your documents were received and sent for the review.

We appreciate your patience and understanding during this time.

In case of any updates, you will be immediately informed via email, thank you for waiting in advance.

Kind regards

They dont give a shit about the Casino Guru Rating and Forum. They Just keep scamming.

Unfortunately, the casino stopped communicating, as I can see.

Our team tries to get in touch with them, and that is why we also posted the warning for them, as we could call it, that their rating will significantly go down if they don't respond to us and don't start to deal with all the complaints as they should.

We surely don't let anyone rip off the players, as you indicated. You just need to understand that our hands are also tied, and we do everything possible to get things moving. Unfortunately, though, we are only mediators here and don't have any kind of higher powers.

I would appreciate if Casino Guru took blame here.

You kept this casino listed at a 9.1 high safety index even though this has been very serious issues for many many months.

Acting like you arent to blame is ridiculous. This is on you guys. If you warned the community and lowered their rating, there would be zero issues. Nobody would play there. But nope instead you gave them one of the highest ratings in the industry while they ripped people off.

And even still its 7.4 rating when the casino is non responsive, non paying and disrespectful to you and all the members.

I will never ever trust this website ever again. You guys dropped the ball massively.

You should pay every single player who has been robbed out of your own pockets.

This is on you.

My friends, just to let everyone know, they just paid out my last 2000e at once, so now all 7000e is paid out 🙏 It lasted soooo long but at least I got it 🤷‍♂️

And now after I survived this nightmare and waited for 3-4 months, I’m gonna sue them and even get my money that I lost there in the past… Take care people, wish you nothing but the best ✌️

No they didnt.

They are in total rogue and rob mode.

Nobody is being paid anywhere at all

I got a reply and withdraws are finally enabled. But once i tried to withdraw, the Money was gone and nothing was shown in the requests. They told me, that they got payments Provider Problems. Hahahaha

So still ongoing, even after kyc Check is done.

Yeah they have been doing that for awhile too.

That's too crazy.