Snatch Casino - general discussion (page 31)

Dear all,

I would like to share the latest update from the Complaint Team about the ongoing struggles. Individuals who have complaints will likely find the information there as well.

"Dear Casino,

I want to inform you that this is your final opportunity to resolve the pending complaint submitted by the player. Despite our previous communications, the issue remains unresolved.

I would also like to highlight that cases involving your casino have been taking an unusually long time to reach resolution. This creates a frustrating and negative experience for the players, which ultimately reflects poorly on both your operation and our platform.

Due to the growing number of ongoing complaints, this matter was discussed during our recent internal meeting, where it was decided that it requires immediate attention.

If we do not reach a satisfactory resolution within the next 7 days, we will proceed to close the complaint as unresolved.

Additionally, please be aware that failure to address this issue will result in a negative impact on your safety index, which will affect your overall standing on our platform.

We urge you to prioritize dealing with this situation and take the necessary steps to resolve it without further delay."

Although the ultimatum was in the air, I was unable to share that sooner with you. Now I hope the complaints will be addressed, not ignored....

Finally! Thank you very much for this step from your Side. Hopefully they will react now. Good to see, that you Take Action!

They wont do anything. They dont care. They find doing this profitable so until it isnt they will continue doing it.

Im starting to see complaints and warnings on other forums too.

So I give it a couple weeks and they will be blacklisted everywhere

I dont think thanking CasinoGuru is warranted. They are largely to blame for letting this casino run loose and do what they want.

We have complaints on here of dozens of players of non payment for 20-60 days which means even with all these complaints ongoing for months, Casinoguru did nothing and kept their rating over a NINE. Which enticed players to deposit, get ripped off and cause more complaints.

I will thank them if they get people paid. As of right now we have all been ripped off, stressed out and issues because of a 9.1 rating even after dozens of lengthy complaints.

Maybe you are right. But maybe the pressure from Casino Guru helps us to get the cash ..

The problem is that the new management, which is most likely the source of those issues, may not be amenable to such demands. Well, I hope this was the right decision, but I agree that something had to be tried at least.

Even though I genuinely empathize with your frustration, I’d like to add a bit of context. While blacklisting can be a powerful measure, it also has its drawbacks. The fact that this casino isn’t blacklisted on other sites either… I think that speaks volumes. We’re all facing the same difficult balance.

If I may be honest, blaming a single number (Safety Indexes) as the main reason for this whole situation feels a little unfair. Many players who actually take time to read the forum and browse complaint cases often choose differently. I don’t mean this as criticism, just as a reminder that this site offers much more than one number, and we really encourage players to use it all.

Is the casino still maintaining a high rating? Yes, that’s frustrating. We’re not as quick or flexible with punishments as expected. However, the complaints are designed to reveal patterns and possible strategies used by the casino against players, but it takes time to move forward, and I'll admit it openly.

I am starting to see warnings elsewhere from forums who take bs seriously.

They will get blacklisted. There are no drawbacks at this point. They arent paying a single player in months,

Good for those who have not registered yet, of course! So do we if they fail to show a proper change in the course of their actions within a week. I'm concerned about players who already have disputes waiting for payouts to come.

In any case, I appreciate your efforts and heads-up. I wish I could do more, but it feels inappropriate to express that. I hope the battle is not yet lost.

To be honest, i dont think we will ever get our Money. They are still ignoring all E-Mails and support is giving the same bull shit answers as always. Our money is gone, 100%

I love it how misplaced this Indian bot is in the discussion where everyone has deemed the casino untrustworthy. 😀

Oh my, that was truly a wonderful one. Deleted

Anyone thinks, that the Casino will move now?

I dont know what to say anymore really, I dont understand whats the difference between me and other players but I just want to let you people know that I’m getting paid every week on wednesday 1000e, 5000e already paid out and 2000e still to come… They are really lying a lot, no respect for players at all, slow as shit, BS limits but I’m getting paid after those 90+ days of waiting so try to be patient, hopefully you will get your winnings too, dont gamble them away, much luck 🤞

I've been waiting for four months now... 120 days. In that time, others build a house or travel the world. It's crazy.

I know man its a dissaster, I dont get them at all, what can be the problem after you sent so many documents 🤷‍♂️😔 Unreal…

Go read the 168 complaints here.

Ybets stalls for about 4 months before actually doing anything at all. I read through some of them.

Ybets take exactly 7 days to respond to each issue. Verification takes about 4 months by the looks of it because they maximize each response because Casinoguru allows an entire 7 days for responseds which is absurd.

This casino should be thrown in the rogue pit and warnings posted to stop players from depositing here.

Complaints will just pile up if Casinoguru doesnt do anything and just allows this casino to do this. Also, 7 days to respond is way too long. You allow the casino to stall months on end.

Absolutely furious with Casino Guru.

Wow. Nailed it!

It's truly insane. I was asked for a bill from my internet provider, electricity provider, or something similar. All the bills are in German, as they are German companies. I translated the document, and after two weeks, the KYC wrote to me saying they insist on an English bill. Are they mentally retarded?

When will Snatch Casino finally be blacklisted???

It doesnt matter anymore. Nobody is getting their money and this casino is a massive scammer