Slotuna Casino - general discussion (page 5)

When I look at your flag, it looks like you're in Spain, but this casino doesn't apply any verification procedures, such as ID, selfie or emailed phone number.

He does ask me for it.

Yes, I've checked that. PDF format, original file

They are rejecting her for no reason

I really hate to speculate, but from what I saw also in the complaint thread, speaking about the details you provided, I'd say the casino has found some inconsistencies or perhaps does not fully believe the authenticity of the documents provided because especially in such cases, the verification video is used for clearing out the doubts.

Of course I'm not saying that some of this falls on you; I'm merely trying to figure out the cause.

If only we knew what was wrong...

Let's see. The identity verification is correct the first time.

The one that puts me off is the management document, and it's incredible. It doesn't make any sense.

First, they reject my proof of address with the phone bill despite it being an authorized document, and then the electricity bill. They reject it twice, the original document, I send it in PDF, and they don't tell me the reason.

Hello, i deposit oneday 100euros with 300% bonus, i wagered everything and i made them 2404euro, i've been waiting for my withdraw so many days, on 14th day i think i got my first 500 after this they wanted to verify my profile, i send them the verification staff then for some reason when i try to join to the site it says RBAC: access denied what is going on?

So based on your email we obviously know why your phone bill was rejected. But as for the electricity bill, I would definitely like to know that too.

But we'll probably have to wait for the next follow-up complaint because without the casino telling us what's wrong we can only speculate.

Hi, I see that you also have problems with account verification. When you got this error "RBAC: access denied" did the casino explain why? Did you try to email them to clarify the situation? I saw that you wrote that you have already received some amount so it would be interesting to know. 

Petronela replied to your complaint, so feel free to let her know the answer to her questions.

Just click here ⬅️

If you find out more, be sure to let us know on the forum.

As I've said in other reviews, I've been playing at these casinos for about 3 years. Profile approval and address declaration, bank account information are important and deposit periods are not 3 days. Yasin O authorities in 3 days, but the period is not 3 days, it is 14 days, you will receive this money in 14 days.

Yes, but as you can see, it's listed as an approved document!! And they reject it, saying that document isn't approved! It's a joke!!

And the other electricity document was rejected twice and without reason. They don't tell me via chat and they don't answer my emails.

That's probably the worst thing, that there is no reason that they would say. Maybe there was something missing that the document should have contained, that's what I can think of, but that's just my speculation. We'll wait for Veronika to write.

Hello. My last withdraw from slotuna casino was at 19-3-25 and didn't finish yet. What i can do? They told me is in higher priority, we try our best and these things. First withdraw make 16 days. Second 14 days. Now 19 and no finish yet

I would say it's time to file a complaint now.

This really has been a long time of waiting for you.

Please follow this link, where you can do so, and our team will try to solve it.

Is your account fully verified already there?

They don't ask me anything to send. In live chat they say proccecing with out problem... They had send me 3.000€ without problem. But now they don't send. I had big balance. Without any bonus money. Only i bet my money to slots. Fair play. I had make deposit from my visa, i make withdraw in this visa. And i had write my data in first day everything correct

I can make Complaint now? It's ok?

Hello,

don't hesitate to submit the complaint, please. I read your posts a few times in a row but have no idea what is causing the issue. Thus, I do hope the complaint will help you!

You may start by clicking/tapping this green link. 👈

Let me know if you managed to do so 🙏

I spoke yesterday again in live chat. i cant make KYC there

Hello,

Thank you for both screenshots. I see no KYC restrictions mentioned in the conversation; to be honest, though, it looks more like a preset message rather than a real conversation.

What do you think?

In your complaint, I found a part saying your account has been verified, so I hope you don't have to worry about that. For now it seems we have to wait for the casino to give you or us some more concrete updates. It's frustrating, but please be patient.

I honestly don't know. Is there a chance that they don't pay the money? I think differently. It's been about 22 days without them giving me the money. I want to get it all out first and then be able to play again. Thank you very much for your help. I want to be informed of any new developments.

Hopefully our complaint team will be able to contact the casino soon and find out what is going on.

Try to think positively, please.