Slotuna Casino - general discussion (page 11)

I’m sorry to hear that. If you’ve already been waiting for your second withdrawal for two weeks and the casino keeps giving you the same answer, then I think submitting a complaint with us would be a reasonable next step.

You’ve already submitted several complaints with us before, so I assume you’re familiar with the process. In any case, I’ll leave you the link to the complaint form so you can access it easily.

Hi, for some reason that link doesn't work for me, I can't write anything.

According to what I see, you were able to open a complaint. 🙂

Now we have to wait for next development.

It's also funny that I also play at their sister casinos, at least I assume they are part of the same group, so the same problems at each one and for myself I noticed that they (the sister casinos) handle the first withdrawal quite quickly but then when you try to withdraw again the dragging and making excuses starts, so it's the same pattern for everyone, you wait for the player to get bored and play away the money, I've also done that when I got nervous, I could get 3000 euros from different casinos but guess what, they start whining about everyone's money again, frustrating 😵‍💫

Sure, I understand why it can sometimes feel like a casino is deliberately dragging out a withdrawal in the hope that the player will cancel it and continue playing.

That’s also why, once a player comes to us with a complaint, it’s very important not to cancel the withdrawal or play with the money while the case is being handled. If the money is eventually lost through further play, there may no longer be anything left for our complaint team to help recover.

I know waiting for your own winnings can be frustrating, especially when the process takes longer than expected, but it’s important to see it through.

If the casino doesn’t resolve the situation, refuses to cooperate with us, or the complaint ultimately ends as unresolved because we consider the casino’s approach unfair, there can also be consequences for the casino, including an impact on its Safety Index.

So whenever a similar situation happens, opening a complaint can be a good step, but just as importantly, keep the withdrawal pending and don’t give in to the temptation to cancel it and play with the money simply because you’ve already been waiting for a long time.

Of course, I haven't gambled away any money...let's just wait and see what happens.

I had the same problem with one casino, I waited almost 2 weeks for my withdrawals 😡 And the same thing with sister casinos! I'm still waiting for one of my withdrawals.

You did the right thing.

I really hope they get to your case as soon as possible. Unfortunately, that part isn’t up to me, so for now we’ll just have to wait and see when they respond.

Well, I'm happy to say that I received my money today, so the case can be closed, thanks for the help casinoguru😊