Slotuna Casino - general discussion (page 10)

Hi,

Yes, they paid me. It took 5 business days. 😊

I got my first withdrawal a week ago and I'm still waiting for the second one😏

Good day to you too! Though I imagine it could be even better given those circumstances... Well, you can lodge the complaint anytime you prefer, but it's fair to say that the CRC team provides each casino with 14 full days to pay out the money, because based on our experiences, decent casinos are able to resolve most issues within this time frame.

My hope is that this casino will not become an exception, of course. 🤞

Thank you very much for your interest!! I will then wait another week and then I will file a complaint!!!

Good morning, I've talked to them in the chat and they're still saying the same thing, saying to be patient a little longer, etc. Withdrawals are pending from 30/04/26 and 1/05/26, what do you suggest I do? Thanks!

Good day to you. I was hoping the complaint wouldn't be necessary, but just as I described earlier: if the casino is not for any reason paying you out within 14 full days, I recommend filling out the complaint form. I'd say there is no reason for waiting longer when it comes to complaining.

You can start rightt now by following this green link 👈👈

I'll help you if you could use more details; just let me know, please.

It hasn't been 14 days and they've also told me how much since the 1st withdrawal on 4/5!!! but the other 2 are from 30/34 and 01/05 and they still haven't been processed? Should I proceed normally or wait until 13/5??? Thanks

Well, the way I see it, it's going to be 14 days very soon, at least for the first one. Since you do not sound very confident with the casino's poor explanations, maybe it is reasonable to consider the complaint. It takes at least a day for the request to be reviewed. It would be good to keep that in mind.

That's of course your call and there is nothing else I can offer.

Is it somehow better now?

Ok thanks I will file a complaint.

You are welcome. A few tips if I may:

It's quite easy to close the case once you have the money, so you don't need to hesitate with submitting the case at all.

And secondly, even if the money were to arrive partially today, for example, I would still keep the case open because each party, including the mediator and you, has 7 days to respond. This means that the initial time period of the complaint may also cover the other withdrawals, if I explain it clearly.

Good morning!!! let's start from the beginning. I won at this casino, a total of €4,500. The first withdrawal request was made on 30/04/2026 The first withdrawal was processed after three business days, from then on for 17 days I have not yet received the money from the other two withdrawals that the casino allows me to make, and of course I cannot proceed with subsequent withdrawals!! I have registered at many casinos like this but never, ever has the withdrawal exceeded 15 days!! I have filed a complaint for three days and am waiting for an answer because it is really the first time I am worried..... I also often chat with them in the chat and they do not tell me anything new do not worry but no one tells me when I will receive my money I feel very angry inside. have a good day again

Hello, I understand that such a delay feels almost unnatural, especially when this is the first time ever. Thus, I guess there is no point in focusing on the possibility of such a situation. Instead, I'd like to highlight that based on the previously paid money, it should be a matter of time and I hope it won't take longer than necessary.

When it comes to delays, chat operators rarely have access to specific details, but do not worry, the complaint was a smart step and we shall see what's coming.

I know its dificult situation and I get why you feel anger.

Good morning Radka, thank you very much for your help, from what I see, the money has just been credited to the account!!!!!! Now I will try again for another 3 withdrawals every 24 hours, now what should I do with the complaint, should I leave it???????

Good morning to you! It sounds promising! Given those circumstances, I would suggest updating the complaint about the money paid but at the same time leaving it open until the last portion of the money has been successfully withdrawn. Just in case something feels odd along the way. It's kind of inconvenient to submit three new withdrawal requests daily, I reckon. Therefore, it can be a good idea to let the process be covered by the complaint. What do you think?

Ok I'll leave it, thank you very much for everything!!!!

Hello,

I have requested a withdrawal from slotuna on 23.7 and 24.7 and the withdrawals are still being reviewed and the matter has not progressed anywhere? Everyone in the chat promises to put the matter forward and that there is a backlog. Has anyone else had the same problems? The last withdrawals came in a couple of days.

Hello. I’d say right from the start that we generally give casinos 14 days to resolve this kind of issue. I understand that delays can sometimes happen, but there should usually be a valid reason for them.

If the casino is simply continuing to review your withdrawals without giving you any clear explanation, then I’d say that is quite a long time.

I was going to recommend that you open a complaint, but I can see that you’ve already done so and that it’s currently in the review stage. So we’ll have to wait for our team to pick it up, and we’ll do our best to help you.

Did the casino require you to complete any verification or anything similar that could have caused the delay? And are these your first withdrawals from this casino?

Hello!

They don't require any action, everything is fine with the account according to customer service.

I have previously withdrawn 2500euro without any problems, then I was able to withdraw 500euro every day for 5 days and the money arrived in my account in just a couple of days, now I can't even make a new withdrawal request because the 500euro I withdrew has been in review for almost two weeks.

Thanks for your reply. If the casino continues to delay the process and you still haven’t received your money after the two-week period, as I mentioned before, our team will try to help you. I really hope you’ll get your funds.

I’m not sure why the casino is taking so long at the moment or what is causing the delay, but I think there’s a good chance you’ll receive your money, especially since you’ve already successfully received several withdrawals from them.

It may simply be a matter of time, although I understand that waiting this long for your money can be quite stressful. For now, I think the most important thing is to remain patient. Unfortunately, I can’t estimate exactly how much longer it will take, but hopefully, the wait from this point onward will be as short as possible.