Slotuna Casino - general discussion

If you want to discuss anything related to Slotuna Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want to inform me license authority of slotuna and their licence details if its possible

Thanks

Hi!

I hope you won't mind me asking about the reason for this kind of request. Has something unfair occurred?

In any case, as far as we can say, the license provider is currently "Comoros (Anjouan Gaming)." Not much detail to add; I'm affraid. As you may see, even its website is solely focused on providing pre-paid licenses rather than supporting any manner of issues. I still find the section called "player support" to be non-functional, for instance.

https://anjouangaming.com/

This casino is a scam, they don't want to pay the withdrawal and when you ask support they only send you answers in copied texts, don't play here it's a scam

Hmm. How about you explain why the casino decided not to pay you? The precise answer you mentioned would be a good starting point. Even though you claimed that this was a scam, it is difficult to believe it without further explanation. I hope you understand that. Feel free to describe all that occurred. As far as I can tell from your complaint, you have been waiting 5 days or so for the withdrawal. What else, please?

I said that it seems like a scam and that they only send you copied text responses when you ask about your withdrawal. It has been the same responses for a while and without any progress in the withdrawal. First you say that in three days Avilés the withdrawal will be finalized and that happened and they say that they can't. Because they have a delay and every day the same response, well it seems that. Or they would like to pay.

What else can you think if after a week your withdrawal request is still in the same status with no changes? And when you ask, they give you the same copied answers.

Did they explain what kind of delays they experience? Could it be because of the overload of the withdrawal requests, perhaps?

It is nothing unusual to tell you the truth, and if your account has been fully verified, they should be able to process the payment without any additional issues.

We usually give casinos 14 full days to pay the player before we intervene, so please keep us informed about any updates, and our team will move forward with your complaint soon and inform you about next steps.

I asked if I needed verification but they told me it wasn't necessary at the moment and when I asked about the withdrawal it was because it didn't have one. No progress because they send me this every day that I ask the same thing. Help me communicate directly with the payment system of this casino so that they can tell me if they will pay me or. Or this has me very stressed out and full of anger. I send what they usually send when I ask.

If needed, our complaint team will contact the casino and communicate regarding all this.

Was there any update today after the weekend passed?