Slotuna Casino - general discussion (page 2)

Thank you for your reply. It may be so, although I wouldn't fixate too much on the time the casino specifies sometimes. It should also be said that weekends are usually not included in this time as casinos often do not make withdrawals then. So try to be patient for a while. We give casinos 14 days to sort out everything that needs to be done and send the money to the player. If nothing happens then by all means get in touch and we will try to help. 

I hope it won't be necessary. 

Hey, I can see from what you're writing that you're having a pretty turbulent time at the casino. Could you explain to me what it means that they blocked the game where you won? Do you mean that you can't get into your account or that the casino took what you won on a slot? Did they tell you why?

I understand you my friend, I have no doubt that these casinos will use the 14-day period, so we have to be patient, as I said, I trust you, your platform is really good, reliable and understandable.

I can see that you know our procedures, but I would like you to answer my questions. Sometimes it can help other players who will read these posts. 

What do you think?🙂

By the way, the casino withdrew my winnings. If my memory serves me right, the withdrawal took 7 working days.

I see that you want a detailed explanation from me, I'll give you some time for that, I want the players and I know that you are aware of this, the important thing is that the players are on the group's platform for sure.It contains clear and accurate information, so it is understood that the reliability on the guru platform is at the highest level and players from all over the world can use the group's platform with peace of mind. Playing casino games on the guru platform First of all, I say this to all players on the platform: I have 2 years' experience of playing games on this platform. Please take into consideration my explanations below about the guru platform.

There are around 600 online casinos operating in Brazil, where I am located. My impression of the group's platform is that the casinos give a lot of bonuses when you play with these bonuses. You have a 30 or 40% chance, I've tried that, there's a big difference between playing with your own money or bonus money, I've tested that many times.

The group's platform expert friend asked me a few questions and I'm answering his questions. There are platforms where casinos have games that give a lot of money, the names of which are written below.It blocks these games because your chance of winning is 75 or 80%, it releases the games when you lose money, as they did with me, these games are(FORTUNE TIGER, DRAGON, RABBİT, MOUSE, OX)

For example, I've complained many times about money transfers, don't believe the one or three day deadline they say, it's all a lie, the deadline given by the group platform for these casinos is 14 days. I have tested this money transfer problem many times and lost a lot of money, so this is a casino strategy that puts a long-term money transfer for you to come back and play 14 days my money

The last thing I'll say is to play at casinos that score 7 out of 10 or more, or those casinos that score 8 out of 10 are more reliable, at least you'll get your money when you win.

Finally, I can say that if the casino doesn't allow you to transfer money, take a screenshot and definitely do it because the Guru platform will collect your money from the casino, don't let yourself be provoked into playing.Take a screenshot, take a screenshot of the amount you've won, talk to the staff on the Guru platform, the staff will collect your money, but definitely keep your money in the casino, no problem, you'll get that money.

That's what I like to see. I don't think a week is such a bad time. What payment method did you use? 🙂

Thanks, I think the players will be able to take something from this. I hope your withdrawal will be in your favour as soon as possible. 

If you hear anything from the casino, feel free to share it with me. 🙂

I shouldn't have praised this casino. The first withdrawal came in 7 days. And the second withdrawal still can't get to my wallet, 14 days have passed since the request.

I don’t know what to do, should I file a complaint or something?

The casino has not paid out for 2 weeks

I need help

These are scammers!!!

Definitely yes, if you don't have a withdrawal for 2 weeks I would file a complaint. Have you been in contact with the casino and have they told you anything more about why this situation has arisen?

I see that you are in the same situation as the previous player but you have already filed a complaint. So our team will find out from you what is needed to contact the casino and hopefully it will be as soon as possible.

Anyway, is this your first withdrawal or have you had any successful ones before? Has the casino given you a reason why this is the case?

Please let me know.

It is the second payout but the casino does not give any reasons

they are chat bots that always give the same answers

this is fraud!!

They themselves say that they violate their own terms of service and there are delays with the payment

They just want you to lose your money again

They have template responses in support: "Don't worry, your withdrawal is being processed, it's almost complete." I heard this twice, but the withdrawal remained unprocessed.