Slotuna Casino - general discussion (page 3)

How long did it take you to receive your first payment? I have a similar situation, I received my first payment after 7 working days, but I can't wait for the second payment.

The first payment came after 4 days so it is now 3 weeks

these scammers

So if you can't get any response from the casino and only from the bots, then file a complaint here and hopefully we can help. It's quite strange that you got the first payout and you're having trouble with the second one. Although, on the other hand, I would say that the first one didn't last very long either.

I would also not like to hear the same thing over and over again. Therefore, a complaint is probably the best way out in this case.

Will you go for it?

I have already posted a complaint, waiting for approval.

Also rate the company poorly on Trustpilot

that sometimes works! they only have bad reviews

I will definitely leave a review there if their attitude towards players does not change.

Sure, let's wait and see how the complaint develops and if something new is found, let us know.😉

Now, as an international player, I'm warning the casino authorities about the casino's GURU: the relevant casino is shown as highly reliable and receives a score of 8. But this casino has been the subject of bad reviews? I really don't trust it anymore. I was thinking of playing. They gave me a 300% bonus today. I'm not going to play.

The employees here are manipulated

There are only complaints here but the casino is rated as good

Caution

I have a question for you. Were you asked to go through verification when you first withdrew? Or when you requested your second withdrawal?

yes, that's why it's even worse

You probably didn't understand the question))) When were you asked for KYC? When you first withdrew your winnings? Or was KYC requested when you withdrew your winnings for the second time?

I'd probably be careful with such a bonus and probably not play with it but what does it mean to be careful? Is it because the bonus seems too high to you? 

I think the player won't write you back because he was banned for his inappropriate language. So I'm sorry.😕

I am waiting 15 days for withdraw. And nothing happen. I am wondering if they will pay or not. Is anyone responsible to answer?

Hey!

I was hoping to find some info from other players, yet this casino is not well-reviewed yet. If I may start with a few questions, is this your first witdrawal? In what status is it? And most importantly, what does the support say about the delay, please? I do not mean to question you, but before making any suggestions, it is best to know the specifics. 🙏

They say always the same... Financial department has inform for this, we don't know how many time need it we try our best. Be patient. Anyone never tell me how many days maximum. Maybe 2 years who knows. My First withdraw yes. In status is like first day. Nothing change. You work there to them or you can help with that? Thanks

Radka doesn't work there but you can file a complaint on our website if you are waiting more than 14 days for your withdrawal. I see that you have not learned anything specific that could help us. 

Besides, wasn't it necessary for you to send any documents to the casino? This is something that could slow down the withdrawal since KYC is often required on the first withdrawal even though it is not always a requirement. 

My withdraw date is 19-2-2025. I spoke in live chat again today. Nothing different from last day's. I didn't send any documents. They didn't ask something. Can you find out what happened? And if i will pay?