Slotuna Casino - general discussion (page 6)

i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

I played here in this casino.. the first one was done normally in 4 days with a day off. then I won and put another one on withdrawal 2 times for 250 euros. 04/05/2025.. still no withdrawal. in the chat it says the same thing money will come in 3-5 days. but more has passed than it should. and they say the same thing every day. what to do. help

there is still no money!!!

Have you tried to contact them and ask what the reason is, perhaps?

Maybe the quality should be the cause? 🤔

It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.

Was there any update by now, perhaps?

I write to them every day.. and they write the same thing.. every day that the money will come.. in the end it never comes.. complete nonsense

No, the money was not withdrawn

Do you write to the live chat or by email?

I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔

both in chat and by email, in chat they write the same thing, they don't answer email at all

Joala (Slotuna)

15 Apr 2025, 17:04 EEST

Dear Aleksandrs,

Thank you for contacting our Customer Support team. 

We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.

Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust.

If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.

Yours sincerely,

Customer service

that's what they write in the email, the same thing as in the chat!!!

i have, but they dont answer on emails.

So, hopefully, they will be able to sort that out soon. Otherwise our complaint team will intervene when the time comes.

I understand. Let our complaint team investigate the matter then. Your complaint resolver will soon contact them.

I waited for a week for payment 3x500 euros. They accepted everything at once and it came the next day but I didn't get the full amounts. They subtracted about 50 euros for who knows what. Now I'm waiting for another week, the same 3x500 euros and still nothing.

I have already made my comments in advance with this casino and I have no concerns about any reliability of this casino. The only thing I can criticize is the delay of the money transfer for a period of 14 days from Brazil to Brazil, which changes in terms of certain VIP memberships can be reduced in terms of VIP members.

Was it perhaps some kind of a fee? Have you asked the support, or is there anything mentioned in their terms?

It is quite a long wait, for sure.

If you like, include it in your user review together with your whole experience.

What do you say?

Slotuna I've been waiting for two withdrawals for weeks since June 22nd and to date still nothing

Is there any explanation about the delay of your payments from the casino, though?

Is your account fully verified there?