Slotuna Casino - general discussion (page 7)

Yes they finally came in on Saturday

Did you get the full amount finally?

That is great, right?

Good morning, I've been waiting for two withdrawals since the end of June, one on the 26th and one on the 27th. In chat I reply in a standard way with fake reassurances.

Hey, so what does the casino tell you? That you have to be calm about your money coming in and stuff? Did they say why are you waiting so long?

From what I've seen, your complaint is open and our team will contact the casino if nothing changes. 

I'd like to get this resolved as soon as possible, but I guess we'll have to wait for that.

Hi Jaroslav, the casino says the same thing in chat, repeating that there are delays due to the high number of requests and that my withdrawals are in the final stages, but they've been repeating the problem for days and there's really nothing new. They say they'll send reminders and say I can stay calm, but I don't know how true that is, I just want to get my winnings back.

It can happen, and it is quite common, that casinos are sometimes delayed with withdrawals. There is nothing more to do than to be patient and we will try to help. I believe that the casino is also dealing with the situation and will send you the money as soon as possible, but we will have to wait.

If nothing changes, as I said, our team will contact the casino.🙂

Now they say I'm still in the verification stage, not exactly what to do or how to behave. I was talking to someone earlier and suddenly the chat was closed. My account doesn't need verification.

Good morning, I would like to inform you that my withdrawals have just arrived, thank you for your support.

So it was only necessary to wait for some time. You weren't waiting for very little, so I understand your concern, but the most important thing is that you have money in your bank account. 

Do you think you will still play at this casino despite this delay?

I've been waiting for three withdrawals since September 24, 2025, all three for €500.00. The chat only gets automatic replies telling me to wait and that the money will be paid. But as of today, after 14 days, there's no news. They haven't even responded to the emails I've sent them. I don't know what to do or what to think.

That's been a really long time to wait, for sure.

Have they asked for any documents to verify your account at least?

If there is a lack of communication from the casino site, it surely gets even more frustrating, so if you'd like our complaint team to intervene in your case, please file a complaint and we will look at it, for sure.

Is this your first withdrawal there, by the way?

Hi Romi. I wasn't asked for any documents; I'm attaching a screenshot. It says my account doesn't require verification. I used the same payment method for the withdrawal as I used for the deposit, so a card in my name. Yes, it's my first withdrawal. At this point, I'm forced to file a complaint.

I see, thank you.

So, please file your complaint whenever possible, and our team will get in touch with you.

I opened the complaint

One of our complaint resolvers will deal with it soon. Please mind the timer, and you will get more information and some additional questions soon.

Thank you, Romi. No problem, I'm available for any information you may need.

Hi Romi. I'm pleased to inform you that the first of three withdrawals has just been credited. At this point, I'm waiting for the other two to arrive for confirmation before filing a complaint. I'll keep you updated. Thank you for your work.

That sounds good.

Keep it up. 😉

Hello, i opened an account on your website because it makes me feel safer. I have won recently on Slotuna a large sum, i have three withdrawals pending and the first one is already late one day, not much but i don't want to stumble upon problems during my withdrawals until i have received the entire amount, always in accordance with their withdrawal daily and monthly limits, which i don't mind as far as they are being respected not only be me but by the casino as well. I will keep you posted about how everything unfolds, thanks for having me.

Hello, and thank you for sharing the process of withdrawing money. It's possible that if they have a delay, the money won't arrive exactly when they say it will in the terms and conditions. I'd like to add that we give casinos 14 days to resolve the issue and send the player their money, so I believe they'll manage to do that. 

If not, we'll be here to help.

Didn't they ask you for any documents? Did you play with the bonus?