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Yeah they’re all typically unresponsive to complaints. I find it unusual I’ve never had an issue with some (Sector 777 and Slotsofparadise) but others have genuine horror stories.
I’m also a Abigcandy victim and yes, my withdrawal was pending for 6 months without being assessed.
I have been having a lot of issues with Heaps O Wins, Sector 777 and A Big Candy. They revoked my KYC and I had to go through it 5 times all over again to the point where I had to open a ticket with hooyu(KYC vendor). All my withdrawals were cancelled on all 3 casinos and some were just resubmitted once the KYC ended up going through(but have to adhere to the weekly withdrawal limit). I have never so many issues with a group of casinos as I have with the VIP Wins group (their owners).
Yeah they’re all typically unresponsive to complaints. I find it unusual I’ve never had an issue with some (Sector 777 and Slotsofparadise) but others have genuine horror stories.
I’m also a Abigcandy victim and yes, my withdrawal was pending for 6 months without being assessed.
Hello, according to some of the complaints I have seen, our team managed to get in touch with the casino and therefore in some situations they have responded.
Hence, I think there might be hope that they will respond in your case as well and we will see where we can get to. So are you going to go ahead and try and open it? I don't think you'll get anything for it, and I'd rather try as many options as possible than just leave it at that. 🤔
I have been having a lot of issues with Heaps O Wins, Sector 777 and A Big Candy. They revoked my KYC and I had to go through it 5 times all over again to the point where I had to open a ticket with hooyu(KYC vendor). All my withdrawals were cancelled on all 3 casinos and some were just resubmitted once the KYC ended up going through(but have to adhere to the weekly withdrawal limit). I have never so many issues with a group of casinos as I have with the VIP Wins group (their owners).
Hello, casino's safety index is not so good I would say. 🙁
But let's get not ahead of ourselves.
How much did the casino ask for deposit? Were there other documents you had to
Hmm, it always should be some minimal amount just to verify your payment method. Don't really know if 30 is okay but it's not so much so it could be good.
But how will casino react after that I can't guarantee.
So you should be definitely careful!
May I ask if you won with some no-deposit bonus here, please?
In that case, it is quite normal that the casino would ask for a verification deposit, you know.
I hope that it won't take that long and that you receive your winnings all okay. Please let us know for sure about any updates here.
I registered at this casino on 15/10/2025.
I used 1 no deposit bonus called DESTINY120, received 120 free spins wagered and reached $100 the maximum cashout.
They claimed I have to deposit $30 as a verification. I was skeptical but after long conversations they made me sure I can withdraw my winnings just go ahead.
I made the verification deposit on 16/10/2025 and today they said I have multiple accounts so they sorry but I can't withdraw anything. As I know I only have one account and they can't prove me wrong. They told me to write an email to Support so they can tell me details , but I don't think they will answer. They just claim things but don't prove anything. I feel like they cheated me to make this deposit. Now maybe I won't even get back my deposit so it's a complete scam yet.
Hi there, it must be so frustrating for you. And I understand it really feels odd when you are informed about possible multiple accounts just after the verification deposit was made. Actually, it could be linked together. However, you did well when you decided to complain. My colleagues do not speculate or accept accusations without fair proof. If it is possible for you, try to stay calm; do not push yourself in this, and we shall see what comes later on.
I just wish the casino had a more convincing Safety Index. How did you find this casino in the first place?
Hello,
I found on a third party site which is promoting this Casino and it's offers.
I received an answer from the Documents team saying they were wrong about having multiple accounts and I can request a withdrawal.
It's still in the process so now I'm waiting.
Hello!
I see, so it looks like a decent place to play on some other websites. Good to know, thank you.
When it comes to withdrawing the money, the casino changed the view and took down the multiple-account issue of the table; that's great!
If anything goes smoothly, I expect the withdrawal to be processed soon. It could have been far worse, I have to say. This sounds really promising. Keeping my fingers crossed!
Hey. I am really glad it's all good now with your withdrawal.
My question here, though, is, will you continue playing at this casino? What do you think?
Hi,
Well it's not the best way to welcome a new player at the casino, but I received my winnings in the end so it's a good question.
Hello, I just want to say I'm glad it turned out well, Well, that you have the money now. 🙂
I wouldn't use the word "well," now that I'm thinking about that. 😀
In any case, feel free to let us know how you decided. I would take a pause, to be honest.
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