RoyalGame Casino - general discussion (page 2)

So when they canceled the second withdrawal they didn't say anything to you ? Since you have a complaint with us, we give the casinos 14 days to resolve everything necessary and I firmly believe that we will get the rest. 

As far as closing the account is concerned, I usually have experience that it is possible when you have a balance of 0, is it different in this casino ? 

My last withdrawal request is from August 9th.

I don't know exactly what will happen with the account closure, you have to expect ANYTHING.....

Yes, they simply canceled it.

(They wanted me to keep playing 😂😂😂😀)

Only I can do that, right?

There you can see it.

Generally, stay away from such casinos.

Let's wait and see

Thanks !!!!

Yes you're right, we'll see how it all turns out, I hope it will be fair. 🙂

Update:

The canceled 200 € were paid out quickly.

My advice: if you don't want a bonus, don't deposit, that was most likely the reason for the cancellation.

Now I'm waiting for the rest.

Have a nice weekend.!!

PS Of course I would lose everything in the future, so better keep my hands off it...

Good news, I'm looking forward to it too. I hope the rest will come quite soon. 

As for the bonuses, I mention it often, sometimes there are more problems with them than benefits. 

I will wait for your further updates. 😉 🤞🎉

Update:

I got everything, even though they canceled everything again.

New withdrawal request made.

Get it today.

When will it really get on their nerves? .. 🙂😀

Please remain cautious nonetheless.

In the meantime, thank you for the thread here..lg

Great news then, I'm glad you got what's owed to you. Sometimes you don't need to back down and be a bit annoying. I don't know if it helps but I think sometimes it pays not to give up. 🙂

I have already requested €1500 for payment but I still have €18,500 ready to be paid out? I don't really want to involve my lawyer! I have also documented everything to present to my lawyer because the amounts you are describing are very small - please help me.

Hi...so 3x 500?

A hefty sum...in total.

How long have you been waiting for the payout? Write every day in the live chat... and stay friendly.. Good luck in the meantime....

Exactly three times 500, exactly this obligatory withdrawal limit! I still have 18,500 ready to withdraw and, funnily enough, the live chat cannot be opened, which was already available the last few days!

I'm just a little torn when it comes to your payout! I wouldn't worry about that

I won't speak on behalf of your lawyer, and I'm not familiar with "described amounts," but usually the casino sets the limits to apply these. Now that we see the casino has the will to pay you, it's just a matter of time. Am I assuming correctly that this casino is in delay with payouts?

in any case, please update your complaint properly - you can do so right here 👈

I'm eager to see further development on this matter.

hello everyone.

I don't understand that. The dear Royalgame casino checks my account, but does it have to be closed?? Also, the payment was cancelled!

I feel like it's not a fair procedure again :) 

I sent an email, but no reply has been received so far!

Hello to you.

This situation you have described here happens many times whenever a casino is checking everything they need to. We believe that a player should, of course, always be informed about all the situations, but unfortunately not every casino does so.🤷‍♀️

May I ask how long you are waiting for the verification and if it is your first withdrawal attempt at this casino?

Let us know, please, how it all goes, and if you need some help from our complaints team, let us know for sure.

Hi Romi!

As a matter of fact, the first payment was made on Monday, September 9, about HUF 31,000. Here I got a HUF 80,000 transfer. Then yesterday I received an email that my payment was canceled and since then I can't access my royalgame site account or my jackpotfrenzy site either. both pages say that your account is under control! I sent 2 emails to royalgam but no reply! they can't give an explanation at customer service.

I'm a vip on the jackpotfrenzy site, I talked to my vip manager but he couldn't give me an answer either, my account doesn't see a ban.

So what now??

Sorry that you have to go through all this.

Try to wait a bit for the casino to get back to you and if there is no communication at all you should file a complaint, I reckon.

Our team will try to find the solution; just keep in mind that they won't be able to intervene before the 14-day time period passes.

So, maybe on Monday, please let us know how the things are, and hopefully we'll find the solution to this.

Would all this be okay with you? What do you say?

Hi I did withdraw in this casino 4 days ago 500e they still pending,nothing happens,-on chat and emails they just promising and keep contacting with financial department but absolutely nothing !!No idea I will get paid or how long I’m still need wait .Its absolutely joke how they operate.Maybe some advice or what to do…Thanks

Hello.

I think you should wait 6-7 working days. If it still hasn't arrived, file a complaint. Once you have received the referral, avoid rbidi n.v pages. They don't stick to their own rules! I've been playing on the Softgenius n.v sites (zip casino, spinaro) for quite some time, and with them 72 hours is 72 hours. 3 days and the money is in your account regardless of the amount. it is true that the inspection is detailed with them, but they comply with what is in their regulations.

Hi, did the casino also tell you why you have been waiting for some time for your withdrawal ? When you contacted the finance department, did they write you something ? I would try to gradually learn what's wrong with my withdrawal and be patient. We give the casinos 14 days to sort out everything that is needed around the withdrawal and give the player the money. If that doesn't happen you can contact us and we will try to help. 

Do you think you can handle it ?

It’s should be done already it’s passing 5 working days and no sign !!!Its said in 3 working days should go true but nothing it’s still pending.Yes will see what’s going on .Thanks