RoyalGame Casino - general discussion (page 3)

I have no choice,just wait at the moment,hope will be sorted!!Thanks

Keep us updated about any changes, please. We'll wait here for the news.

I also have 1500e to withdrawall, and im afaraid ! Last time i tryed 250 Euros the the money came back in my casino account After 2 weeks ! The Casino sayd my bank didnt aproved the paymant! So i have issues ! I hope anyone of you has get they money in the bank account

Hello and so you didn't manage to withdraw the €25? Now that you've entered the withdrawal, how is it? Did you use the same payment method? Did you also contact the bank to see if this is really true and it refused the money?

Let me know.

Hello everyone,

I won a total of €3000, which I would like to have paid out. Regardless of the fact that you can only request a withdrawal of €500 at a time and only every day (maximum of 3 ongoing withdrawals), I have been waiting for my money for 12 days now.

The status of the payouts has not changed yet (still being verified).

According to support, I have already been put on a priority list 5 times, the process has already been escalated several times according to support and a "VIP Manager" should contact me - it has already been 5 days.

NOTHING is happening on this site, it is by far the worst support and process I have ever experienced in a casino, every day I hear "it should be here today" or "the finance department is actively working on your payout" - NONSENSE!

Does anyone have any advice on what else I can do? I'm slowly getting the feeling that no money is being paid out here (to anyone) and that the site is a huge scam!

Does anyone have any advice?

*In the chat I was promised in writing that it would be escalated - that was 4 days ago

May I ask if your account is fully verified at this casino?

If so, I don't see the reason why there has been such a delay, especially if the support tells you that it will be processed soon.

If I may suggest: maybe you should wait until Monday, as usually there is no financial department working during the weekend, and if there is no update even then, submit a complaint here on our site.

What do you say about this solution?🤔

Our team will intervene in your case and contact the casino regarding it. Hopefully they will communicate with us and will be willing to solve the issue.

Here is the link you need to follow and file a complaint where you describe the whole situation.

Let us know if there is any news, please.

Hello Romi,

many thanks for the quick response.

I have not yet verified myself and I am not entitled to verification or am unable to verify myself at this time.

Support says they can't see any verification request at the moment and when I click on verification on the page I get the following information: "It looks like your account does not need to be verified. Have fun with our games."

So I don't even have the option to verify myself.

I already tried to submit a complaint yesterday but when I want to move on to the next question it doesn't work.

I always have to go back and can't file a complaint - what can I do?

Thank you very much !

I see, if you don't need to be verified yet, then the delay is quite big and we don't understand what the casino can take so long to process. 

As for the complaint, if it is not possible to file it, try to clear your cookies or file it with another device. You can also try a different browser to see if that helps or not. 

If your problem persists I will try to find out what might be the matter. 

I'll be waiting to see if it works for you or not.

Hello Jaro,

Today is the 14th day I've been waiting for my payout and support is still putting me off with "It should be here soon" - so far nothing has happened and all my requests are still "In process".

I requested my payouts on November 3rd, 4th and 5th - none have been processed yet and nothing is happening.

I am now filing a complaint - with Firefox it works

I am glad you found out a way to submit your complaint and now our team can try to intervene in your case and hopefully soon find out the reason for this delay.

If there is any update please let us know for sure, so we can be informed about every movements from the casino, if any.

We'll keep our fingers crossed for the fastest resolution.🤞