RoyalGame Casino - general discussion (page 6)

I’m having a problem with my withdrawal. I initiated my payout on October 5, 2025, and today is October 16 — I still haven’t received my money. They haven’t asked me for any verification or additional information, I paid with real money, and I don’t have any active bonuses. Where can I turn to get my money?"

helppppp

Did you got your money?

Hello, I imagine it must be hard, because it sounds like there should be no real problem.

The best move is to find out what's actually happening and that includes asking at the casino. Did anyone from the casino explain the situation to you? Are you in contact with someone, please?

I'd say it is necessary to ask them directly. Can you try and let me know?

I write to them several times every day, and they always tell me that their financial department is reviewing the payment and that I should stay calm because the money will arrive as soon as possible. There are no problems with my details at all!"

You should ask execution date to your withdrawal requests of finance department.

I asked, and they gave it. They paid exact date what was given 😊

It's irritating to wait winnings, when there is no info , when funds will be delivered 🤷‍♂️

Hello,

I believe Joossi gave us a fantastic hint here, and in my opinion, it quite fits the situation. I don't know what you've said to the casino, but asking for a deadline is beneficial since it lets you skip the daily routine. Reminder is a reminder, but a date is quite concrete information one can work with.

Of course there is still a fair chance you won't get one, but I would try that. Perhaps we will be surprised soon. 🤞

The account mentioned above belongs to my girlfriend, and apparently, we committed fraud by requesting the transfer to a bank account in my name! Please, someone help me, because I can’t even log into the account anymore! It’s about 2,900,000 HUF!

Hello, I suggest your girlfriend join us here so I can propose a complaint. If it is her account, she needs to act.

You may complain with us too, but the way I see it, she made the mistake of providing your bank details while you used the same in the very same casino; this is very unfortunate. My colleagues may at least investigate the options.

Read about the complaints here: https://casino.guru/guide/complaint-resolution-instructions 👈