RoyalGame Casino - general discussion

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I made a withdrawal and have been waiting for a response for about a week. They won't do anything, my withdrawal is still being processed, the support is no help either, they keep saying the same thing. I would be happy if you could help me!

I requested a withdrawal and met all the verification requirements as this was my first withdrawal.

Apparently my payout should be made in 3 days. It's been a week and the live chat keeps telling me that there might be a delay. But they can't tell me when the payout will come.

I need your help.

Concerning ROYALGAME ONLINE casino

Hi good afternoon !

I've already read a lot about the casino here.

Unfortunately only after I played.

I won too.

Now they don't want to pay out, or it hasn't been processed for 6 days...

Deposited with credit card, so no verification necessary, also appears in the account...

As far as I can see, you are not the only player facing delayed payment in this casino. I fear that at this moment, the ball is still on the casino's side. Perhaps you can tell us whether they at least managed to verify your account.

Despite the fact that I understand this is a real pain, when it comes to slow withdrawals, our Resolution Center follows certain procedures, one of which is to secure 14 full days for any casino to resolve the matter on its own.

Due to its small size, the casino may be experiencing staffing shortages as a result of the volume of requests they are receiving. It would be reasonable to at least inform you of something so that we are not forced to make assumptions.

Let's be patient; we shall see what is about to happen.

Hi!

I'm afraid I have to tell you exactly the same thing I just said to the other player.

May I know how you found out the verification is not necessary, please? Shall I hope the support has been at least a bit supportive?

THIS IS HOW I FOUND IT OUT

And the support also confirmed it.

Kind regards

Gerhard

It says I'm already verified, which I find very strange because I didn't have to show them any documents and they said they don't need to because my account is already verified?

Exactly the same for me

I would be interested to know what kind of license they have?????

Because they couldn't or didn't want to answer that. 😉😉

I don't think so bro

Yes, according to the screenshot it is not necessary I understand. Did you ask the casino why it takes over a week ? We give casinos 14 days to sort out everything around the withdrawal so hopefully they will be able to send it to you by then. 

In the meantime we will have to be patient and if nothing happens then we will contact the casino. 

I will keep my fingers crossed. 🤞

Hmm, that would be weird even to me if you didn't send them anything. If they said it wasn't necessary yet I would understand, but if they haven't received any documents and you are verified, I would consider it a mistake. Have you tried asking them how this is possible when you have not supplied them with anything? 

This is the license I see in our review. Did you noticed it too ? Looks little bit sketchy when they have unverifiable one and it's also Philippines. 😕

I've asked a few times how it's possible that I'm verified without having sent any loan documents. But yes, they kept saying "According to the system, you are verified" so I find it weird in general. I'm worried about my money, this casino site is driving me crazy, I don't recommend it to anyone, I hope I just get my money, nothing more. Please help me

This is where the deposits end up.

Supposedly partners.

https://www.buton.com/

Perhaps they don't think it's necessary and that's why they're telling you so far that you're "verified". We'll see, maybe they'll ask for documents. 

As far as the withdrawal and you not feeling good, I'm not surprised. But we give casinos 14 days as mentioned in the complaint you filed. If the casino fails to send you the money, then we will contact them, so I guess it won't be necessary. 

If anything changes, be sure to let us know. 

Hmm, did you let support know what happens when your money ends up there ? Have you ever played in a casino like this ? 

Update:

100 euros, the smallest amount paid out, of course.😂😂

But it was immediately in the account (at least something)

180 canceled for some reason 😂😂😂😂

1st and last time.

In the beginning they let you win and then, you know.

My tip: leave at least 1 euro in the account so you can't close it.

These are partners, I think it's ok...lg