Rooli Casino - general discussion

If you want to discuss anything related to Rooli Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

to Jaro, why does my review violate the guidelines?

Hi, the reason is quite simple. User reviews are used to describe the experience or to comment on the casino. If all you talk about is slots or bonus, we consider that not enough information. Thus, you can mention your experience with slots and bonus, but it is important to tell more details about the casino to make the review relevant.  🙂

I have withdrawal problems. I've been trying to get the correct transaction billing for days.

Which I sent directly with confirmation from the bank. It is also not mentioned whether all or just part of it is wrong or defective. Man appreciates and sends

Hello. Does it mean you struggle to provide a correct banking statement?

Is it supposed to confirm the account is yours, or rather provide proof of deposit? And if I may, what kind or version of this document have you tried to provide so far?

We'll try to get to the bottom of this.

Hi, although this may sound strange to you, but I think it's a pretty common practice that casinos have. I mean, if this is your first withdrawal or you've had more than one, you have to go through a verification process where they ask for your documents. 

Anyway, have any been accepted or rejected ? To get the money, you have to pass it successfully. 

I also saw that you managed to file a complaint, so if that's not possible, our team will try to help you. 

I would be happy to let you know if you have an update, would that be possible please ?

Dear Casinoguru Team! I request that the bonus terms and conditions on the website be changed. Thank you!

I have relied on it in most cases, and it is also useful for other players.

I played with a 100% bonus, deposited €50, and after a long wait, I was lucky enough to meet the wagering requirements and win €1400! Previously, the maximum payout was usually ten times the bonus, which would be €500. Now, it's suddenly only five times the bonus. If the casino cancels the €1400 bonus, you only get €250 to withdraw after a long wait, and then you have to wait even longer. These days, the process could be simpler! It's also a shame that the terms and conditions are never included in the emails; I think that's intentional, forcing you to read instead of playing. Therefore, I'd like to point out that the maximum payout hasn't been €5000 for a long time, as described on Casinoguru. I request that this description be updated. Thank you! Because when you're lucky, the disappointment is huge if you don't get €1150! Sincerely, ferenzano!

Hello and thank you for reaching out. I fully agree that clear and easily understandable bonus terms and conditions are important.

I mean, we provide basics on our website or in the bonus newsletter, but since that information could always be changed by the casino without further notice, it's advisable not to rely on third-party overviews. Just as you described, the casino's own rules go first. I'll send a note to the data team. I found five entries; four say the max cashout is stated as €5000. I guess they all need to be checked... Yep, forwarding.

Thanks in advance for your help.

You're very welcome. I also reported some examples, but unfortunately they weren't changed. Kind regards, Ferenzano!