Hey there,
would be good to know why was your first set of document rejected, the first step to getting the winnings is passing the KYC, so would be good to know what seems to be the problem. π€
Wish you a swift verification, though π€!
I deposited 30 with the bonus it gave 60β¬
Make several plays and the bonus money is 42.70
I've already won more than β¬200 but I can't withdraw it because I have bonus money, how do I do it?
Well, I have to say you should find another casino to play. Have you seen its safety index?
https://casino.guru/roku-casino-review#tab=js-tab-reputation
To me, this is a risky place.
I'm sorry but I had to say it, now to your question:
You took a deposit bonus of 100% or 30β¬.
Have you fulfilled the wagering requirements? There must be something you need to do in order to make the bonus balance become the real balance. Sometimes it is the withdrawal request made AFTER you met all conditions - wagering requirement included.
Normally, I would recommend asking the casino chat operator, have you tried that?
I made two deposits at the Roku bet casino and neither of them entered the account, but the amount left my bank account. Funny.
Now I have to wait for the department to investigate and what about my money? I deposited it and it hasn't appeared until today. This application is a scam. Either you have problems depositing or withdrawing. No trust.
Hi!
Do you know what is so funny about deposits? The thing is that the fact the money has left your account doesn't necessarily mean it hits the recipient's wallet. I'm trying to say that conducting some checks is quite a logical step, and the casino simply has to do it. May I know when did you make those deposits?
At this point, I'm wondering whether you took some time to get familiar with the casino's safety index. I bet you should see that: https://pt.casino.guru/avaliacao-roku-casino
Well, one way or another, I hope your money reaches the balance soon, I'd just be careful there - mind the rating.
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