Roku Casino - general discussion

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Do not play in this casino. Does not pay withdrawals. You do not play in this casino. They don't pay

Hello Pabli40,

I'd say that you should wait a bit longer. According to your complaint, the withdrawal was placed on 11/5, but more importantly, the amount won is quite big, so I'd assume it may cause the delay. Please keep in mind that the winnings can be split and you may receive the whole amount in several payouts.

May I know why are you so sure that this casino is not going to pay you, please?

Good Morning.

It really is a very shady Casino. I've been trying to contact the live chat since Monday, without success, and I've already left several messages by email for support that hasn't been answered yet!!!

The message that no one is available always appears. Regardless of the time because I have been checking several times a day.

If I don't get a reply soon I'll have to leave a very negative note.

Hello,

have you tried contacting the casino via the given email, I wonder?

Not every casino provides live chat, maybe the casino is working on this feature or is short on staff, it happens sometimes.

Do you have any problem there?

Hello Radka.

I've been trying to contact the live chat since Monday, without success, and I've already left several messages by email for support that hasn't been answered yet!!!

As you can read, I have been trying to reach them over the email THEY provide on THEIR website.

Not every casino provides live chat, maybe the casino is working on this feature or is short on staff, it happens sometimes.

Not sure why you mean. The Casino does offer live chat support however it's never available, regardless of the hours. Short on staff for more than 5/6 days does not seem tolerable at all when it comes to CUSTOMER CARE.

Do you have any problem there?

Of course I have a problem. Already raised a complaint here (Casino Guru) to make sure the issue is tackled. It has been several days that I try to recover access to my account due to a problem with passwords and I can't have access at all. I have money stuck there and I can't get any reply from their side.

Would like to have some updates on the situation, please.

BR.

Hello,

I'm sorry but since none of your two submitted complaints were accepted, I can't read what you stated there.

So I asked you to find out more details. Well, thank you.

Kindly be patient and check your complaint/s regularly. Also, note that we allow casinos 14 full days to proceed with withdrawals, so do not be surprised when you received this information later from the complaint team.

I hope we will be bale to help, of course.

I opened an account a few days ago, played and won. I asked for the loot.

I know some people who bet on this CASINO and never had a problem.

we hope so.

a CASINO is only successful if it pays well.

word passes word.

Congratulation on your winnings. 👏👍

Let us know how you fare with the withdrawal, please.

Do not respond , 2 days !

unfortunately I think that a complaint will have to go to gaming control board!

I'll wait another 1 or 2 days they don't respond or verify the account.

while I only sent the CC that was validated every day they sent a message now that I won more than 10 thousand euros, they never respond or check

very bad unfortunately,

they do not respond , not even to say hello !

bad service, these I will have to report to Gaming control board.

whoever works like this cannot operate.

I have accounts in several casinos because I play a lot.

Sometimes I win, sometimes I lose. I think I honestly lose more often.

I won a very big prize but it wasn't at CASINO. Lol.

I opened an account here because they really spoke to me very well, in education in speed to respond only to withdrawals and that I was told that it was little a day I don't remember anymore.

but not even the account check very badly! I was still waiting for them to call me.

but no one called.

If they had verified the account, maybe I had already played and I had already shared it with many friends who play too.

so I don't even want to play for what?

I will wait until Tuesday if nothing is done, I will proceed accordingly.

I sent everything right even more than was necessary. Because I like everything right.

but unfortunately .

So far a stain!

it may change at any time.

Hello,

believe that it would be against the terms and conditions to register multiple accounts. I would wait for the casino to react. We allow casinos 14 days to proceed with the KYC, so I guess that the casino will let you know if they found something weird.

I would submit a complaint in case of need. 🤔

Who said I have multiple accounts at the same CASINO.

I'm not even clear!

didn't even know!

😅

I received a message today that my account was validated, but I couldn't help but send everything straight to the bank's letterhead with all the information.

I have requested 2 withdrawal requests.

they canceled every day , today they did not cancel , those who have time to cancel will have time to pay .

I at all casinos, when I win, I only play again when I withdraw. And the better they pay the more money they spend there.

and a player's greatest pleasure is winning and receiving.

We all know that money ends up going there again, twice as many times.

if he owned a CASINO he would pay immediately , he would have the largest number of customers , a pity that few realize this .

Hello, I really love online gaming .Since the laws regarding online casinos in the US are so harsh and complicated at the same time, it is best to clearly understand how the world of gambling in the US is today, and how you can play at a safe online casino in the US without breaking any laws. Just give it a try usa online casinos

Hello, well according to the auto-translate I got the feeling that you shared your play. 🙂

I'm sorry I was mistaken.

At the moment the complaint team is trying to reach the casino. It's usually an important part of every complaint and I hope the casino will respond soon.

Account verified , completely .

withdrawals since day 2 , nothing !

Day 03, nothing!

day 04, order now!

I don't know what a CASINO gains from nonpayment.

Ask all Players in the world!

what makes you want to play online and know that you receive it well and fast!

It will be difficult to understand!

unfortunately yes it does!

They paid a withdrawal of 900 euros, had 10,990 euros to withdraw.

they canceled the other withdrawals, I spent 1000 euros now, but I don't feel like playing anymore, in a CASINO that I know that if I win, it's an eternity to pay. And I lose a lot, as I can gain a lot.

so I'll withdraw the amount, then deposit, to play because deposits work well, withdrawals don't.

If I have 9000 to withdraw if I'm lucky I win another 9000 and I'm here forever to withdraw!

not so!

let's see if they pay by the end of the week when I play for real!

because the CASINO is Top , I happen to like it !

hug