RoboCat Casino - general discussion (page 17)

Hello, I understand what you're saying, and it works like this. Just not based on forum comments for example but rather facts gathered from players and casinos while resolving official complaints. Hence, it is excellent that you submitted one straight away. Those features work together; the Data Team monitors complaints and is ready to discuss possible changes anytime the situation requires it.

Hello, sure thing and this is, on the other hand, the first time we hear about your issue per the complaint, which has just started. As I said, we provide casino 14 full days to resolve their troubles, so basically that's why the Safety Index is not about how quickly you will be paid but about whether you will be paid. I understand it is a rather slim difference, but it is aligned with the complaint process.

Focus on not losing the money, please. Can you set any safety limits in this casino?

I understand, but reading that this is a high security casino when I have been waiting for my withdrawals for a month, having the account in perfect condition is somewhat confusing, and like me, more users will have the opinion that can be guided by the ratings of this site and in the end find this problem that I see is common.

Since Robocat casino doesn’t follow its own rules about the withdrawals it shouldn’t be considered that safe imo

Did you finally receive your money? I'd appreciate your response.

Robocat, pistolo, spinit, spinfest, legiano… same casino, different colors, same boss… They always act the same, if you do badly, and just enter, you level up, lots of promotions, VIP agent, you are a god (idiot), but if things go well… they lower you to level 0, the VIP agent no longer knows how to get out, you are now a demon (smart guy)… I have been waiting for 9 days to collect, and without faith in it… They have paid me what I deposited, the end… from there, a lot of volume, I am about to receive it, maximum priority and thousands of more nonsense…

Im getting the exact same bullsh*t . THE SAFETY INDEX OF THESE CASINOS MISLEADS PEOPLE OF THINKING IT IS ACTUALLY SAFE! THESE CASINOS DO NOT FOLLOW THEIR OWN RULES! lower the safety index below average. They are using shady tactics. Similar with scamming people.

I understand that, but well, I can't change the way the feedback works.:

Resolved complaints have no impact on the Safety Index, and the Safety Index is not about how quickly the casino pays out. Basically the only way to somehow consider withdrawal speed for us is through withdrawal limits and comparing whether those are being adhered to. Sadly, for that, my colleagues need many more perfectly similar complaints. Can't do more, I'm afraid.

To be fair, we cannot lower the Safety Index just because of withdrawal delays shorter than 14 days. Our Complaints Team only gets involved if payouts are delayed longer than that. That’s why you won’t see withdrawal speed reflected in the Safety Index details.

The same applies to issues like losing a VIP status, receiving fewer promotions, or other negative experiences that don’t involve confiscated winnings. I understand this might feel inaccurate to you, but the fact is that, based on all complaints so far, this casino has paid legitimate winnings. There are no unresolved cases left.

That being said, you can still find warnings about some of the less fair rules used by this operator on the same Safety Index page.

Our Safety Index works a bit differently than many players expect. I don’t mean this as an excuse or defense, just an explanation that it measures something else, unfortunately.

I have read many of these cases, and the players have not received their money, the deadline has exceeded 14 days and when the casino refused to pay it they have spent it believing that they would not receive it, and a complaint has been marked as resolved when it has not been the case, in my case I have been waiting for a month and I will be patient, but the limit to assess the security of the casino should be another, since from my own experience it has a lot of lack of transparency

In the end, they are different ways of proceeding, like the ways of seeing it... I like a casino that doesn't put a limit on your deposits, and you can deposit €4,000 without being stopped... but then they only pay €500 a day and on top of that, the delays that there are... It's very, very, very dangerous for the environment and the type of person who moves around here... but oh well, as I say, they are ways of seeing it.

Okay, man? Hang in there!! I've had one since August 7th, and another since the 14th. Both withdrawals are for €800 each... Absolutely... patience not to play it or cancel the withdrawal, all the patience in the world. I don't know if it's actually happened, but maybe after a few months, they close your account due to inactivity or something strange, and since when you close the account, they warn you that any balance will be lost... maybe it's the master stroke... who knows?

Be patient, I have €2,600 trapped. I'm taking screenshots of everything just in case. For now, I've read that some users even spent a month and a half to pay, so we'll have to wait. Report any updates in your case. I'll do so. Thanks to everyone for your comments.

Alright it’s been 13 days since my withdrawal request and no progress at all. Scamazino rip moneyz 🥳

I've been here for 4 weeks now, I've sent an email and it's the same as always: they're working on it, they're active, my account is fine, etc.

I haven't read much on the forum... But do you know anyone who has been paid after several days? Because I've always been paid in four days at the most, and at sister casinos the same, but at this point, more than 10 days... I have no faith anymore... Do you know anyone like us who will get paid?

By the way, to pass the time I always talk to them, to see what the boss gave them to say each day, and they were original, yesterday they told me, that in article 6.something, they could be verifying without asking for anything... I asked them how they verify without requesting a single document... that I found it amazing what they are capable of, and they told me yes, that I don't need to send them anything, and they verify that nothing... they are endearing!!

I've read cases where they've paid up to a month and a half later, and in my case, at another casino owned by the company, they usually paid me within 5 days, but the last time it took 2 weeks. That's why I have faith that they'll pay sooner or later.

Robocat can hear you!!!! Hahahaha, as soon as we know something, we'll let you know!

Hello, I agree with you, and I believe I understand why less patient players are more likely to abandon their complaints or lose money. I recall our latest discussion with the Complaint and the Data Team members. The problem we dig into is almost every time the same: once the money is lost, the casino may easily say that they were just about to send the money, and we can't prove them otherwise. Although the system is not perfect, we currently have no other alternatives available. I wish we had.

That's also a fantastic point. I would personally like to see the possibility of allowing a safety block on the sum reserved for the withdrawal. That money is in the process of being withdrawn anyway, so if such a site has some issues but is willing to pay and the player shows signs of, let's say, risky behavior, it could be a very proactive measure. Perhaps I'm just naive; it would probably be too complicated for the suport...