RoboCat Casino - general discussion (page 24)

What specifically do you need help with when submitting a complaint? You’ve already filed two, so I’m sure you’ll be able to handle the next one as well. Our team will review all the evidence you provide.

If you need any advice, I’m here to help. 

Before, withdrawals worked just fine, but then there was a delay for some reason and the withdrawal took over a week even though I'm a VIP, so I had to play everything and close the account.

Hi, I understand that the time it takes for players to receive their money from the casino is very important. Sometimes, however, casinos don’t send the money right away, and I know that this particular one can sometimes take a while to process payments. 

In any case, I’m not exactly happy that you lost your money and closed your account. If a similar situation were to happen in the future, our team is here to try to help. Of course, it takes patience, just like when you’re waiting for your money.

I’m sorry you lost it.😕

Dear Casino Guru Team,

I am raising an official complaint against RoboCat Casino regarding an unjustified delay of my withdrawal amounting to €500.

I am a fully verified VIP player on this platform. All my previous withdrawals were processed smoothly on the exact same day. However, my current withdrawal of €500 has been stuck in "pending" status for over 5 business days now.

According to RoboCat Casino's own Terms and Conditions, withdrawals are supposed to be processed within a maximum of 3 business days. The casino is now actively violating its own rules without providing any valid or legal reason.

When I contacted the live chat support multiple times, I was systematically stalled with contradictory pre-written statements:

Support agent "Jon" told me there was a "minor delay" but could not give any technical reason.

Support agent "Elara" claimed the financial team was working to "solve a problem," but when pressed for details, she contradicted herself and stated: "There is no problem, your request is being processed."

Support agent "Annett" finally admitted the 3-day deadline was missed, blaming it on a "high volume of withdrawal requests," completely ignoring my VIP priority status.

I also contacted the dedicated VIP support email (vip@robocat.com), but my requests were completely ignored.

Since my account is 100% verified, no documents are missing, and the support openly admitted that there is no issue with my account, this delay is a pure psychological stalling tactic to make me cancel the withdrawal and lose my winnings.

I have attached all screenshots of the chat conversations and the T&C violation as evidence. I request RoboCat Casino to immediately release my rightful winnings of €500.

Thank you for your assistance.

Best regards,

Christina von Robocat

Hello, in order to submit a complaint request to my colleagues, I would recommend reading the guide. 👈 You know there are concrete steps and limitations, so it would be better to get a bit prepared and then submit the request accordingly to the guide.: https://casino.guru/complaints/create

Each casino for example, has 14 full days to resolve delayed payments. Hence, we always recommend keeping those things in mind.